KW
Kim W
Active since Feb 2021
33
Reviews
0
Industries
Reviews
33 reviews5 months ago
*******
On 10 November 2025, I noticed an R100 honoring fee was deducted from my account. However, on 7 November, I was informed by Millie from your team that I did not have sufficient funds to cover a payment of R165. This was surprising to me, as I had R200 deposited in my account at that time and successfully made the payment to the butcher. Given these circumstances, I believe the R100 charge is unjust, and I would like to request a refund of this amount. I would appreciate it if you could look into this matter and provide me with a resolution.
834 replies
7 months ago
bad customer service
It is disheartening to feel like my issues are not being taken seriously.
0 replies
8 months ago
bad
I purchased the product for making potato salad, but unfortunately, the taste was off, and I could not find an expiry date on the jar. Additionally, the color of the mayonnaise did not seem right, which has raised my concerns. I initially reached out on Sunday, Monday, and Tuesday but have yet to receive any response or update. This delay is quite frustrating, and I would appreciate your prompt attention to this matter.
0 replies
9 months ago
bad service, *******
I called over and over , they did a double deduction and yet know money was reversed, How many times must i still call, this is *******, you taking my food out of my mouth? do u think money grow on my back. I want my money today.
112 replies
15 months ago
send your staff for training and help
After reading all the bad reviews , this is totally shocking , I thought i was the only one thinking that this company give bad service. So I app**** to have my line connected late December, the took so long to get me up and running I had internet for not even 2 weeks and they suspended my line, How could they do that I receive salary 25th of Jan? I had to get money and pay R858 which i paid on the 16th Jan. I then explained to numerous staff member at Afrihost that I will pay 25th Feb again , I don't have money and need the line activated because i work from home. Today I get an email to say my account is in arrears? I sent emails and they just ignore me. Staff is so unprofessional. Worst service ever man, come on guys. I'm making payment the 24th , don't suspend me please, you did this to me last month and i last days of no work no pay.
0 replies
24 months ago
bad service
I Have been communicating with Jean regards to having my line active ,however, his just gone MIA. Ive been sending emails to him and Mohammed and no one is helping me. I am loosing so much money because of you guys man this is a nightmare.
0 replies
24 months ago
bad service
I signed up with Vox last month, i waited exactly 10 days if not longer for connection. I had advised the team that i will make payments on the 25th of eacho and every month and it was agreed upon. The speed m, the connection was great as I have a new born baby and working from home as it will cost me 400 a day to get a nanny in to look after baby when I am in office. I called 3 times yesterday and all of the calls i held on for more than 30mins only to get a freaken terrible customer service, these agents seem to me as if the hate their job, I spoke to a Mohammed, jennifer and Kaashiefa, OMG Kaashiefa sounds as if im disturbing her, not really helpful at all. We guys all i wanted is for someone to assist me, go the extra mile but no one at vox is helpful, im hoping someone here can now take me seriously. I understand it's a new account , i get that, i need my connection please i will pay the 25th right now i need to work. Gosh man just a nighmare. M
265 replies
25 months ago
bad communication and service
Claim has been sent through on Friday, its day 4 and no positive updates only getting, its processing its processing.
504 replies
26 months ago
bad service
Terrible service, I requested that my line is installed and stated that I want to pay on the 25th of the month because it's my pay day. Everything I wanted was explained by me and yet I was made to believe that it was all sorted and everything. To my Suprise my wifi is off, when i spoke to the agent there was no empathy or anyway of how they can help me, i explained that i am working from home and needed this line to be active, i dont have money now only 25th. Now im lost a half of the days work.
0 replies
29 months ago
bad service
I wish next year could come so that we can close this chapter with Sanlam. Your needs and expectations are not as they portray. When we request funds it's not because we are using it for unnecessarily things, and besides what we use it for has nothing to do with Sanlam. It's not like we are making a loan on the funds requested. We requested twice this year for funds - Aug and Nov, both the times we had to follow up all the time. Unexpected circumstance accrued that we were not prepared for, Legacy fund is giving us the run around. We requested an amount to be released for purchase of laptop and a tv for my baby sister. If they only went thru the history and taken time they would understand why this is important. Her television broke after 15years and it was time for upgrade, she needs a laptop for school which we failed to indicate in the previous request as we were not aware of this. I am her sister and been supporting her after my father passed on -R2000.00 she gets monthly doesn't cover her food, her transport, her doctors, and so on that why we are requesting that the laptop and tv gets approved so we can move on from here. My mother is stressed out as always when dealing with this ,
1072 replies
Review Distribution
5 Star
1 (3.0303030303030303%)
4 Star
0 (0%)
3 Star
3 (9.090909090909092%)
2 Star
5 (15.151515151515152%)
1 Star
24 (72.72727272727273%)