DP
Dylene P
Active since Feb 2021
11
Reviews
0
Industries
Reviews
11 reviews50 months ago
Dismal service!!!
I received two separate emails from Wesbank towards the end of February 2022 relating to a facilitation fee and/or agent fee being charged by them in error. I have since sent two follow up emails each to both the facilitation email and general service email addresses since then and to date have received NO response. I explained in my email that I could not be contacted telephonically as I don't reside in SA at the moment but requested that same be dealt with over email.... AND I STILL WAIT... This is my second bad experience with Wesbank in the last 6 months and I guess if one doesn't go onto this platform and publicly complain, no one will reply nor care! I can only be contacted via whatsapp on my number below but my email address on file still WORKS!
106 replies
51 months ago
ABSOLUTELY PATHETIC!!!
This is now my 8th post regarding the pathetic levels of service and sheer incompetency of this company. I have been having nothing but hassles with them for about 8 months now and they continue to surprise me by getting even worse by the minute! My emails are yet again falling into a black hole. The generic responses are a joke!!! NOBODY responds to emails. When you call, you get shoved around and told... "unfortunately we can't..." I am not sure what you actually CAN do??? I need an urgent reply to my many emails regarding my mum's cover prior to 2003. This is urgent and the only platform that someone responds to so let's see how this goes... I won't be holding my breath!!!
106 replies
54 months ago
"Pathetic" would be an understatement.
I GIVE UP! My second post about this very badly run entity was posted on 25 October 2021 and it said: "It has now been 4 months and my mum's claim is still not settled. I have tried all avenues and have failed to get any form of positive or concrete feedback from this organisation. I am not sure if the powers that be have any empathy whatsoever for their loyal members! It is sad actually...." I received the usual generic reply but to no surprise anymore, no one has reached out and this claim is now outstanding for going on 5 months!! Does anyone actually work at Health Squared? This is actually a very legit and serious question???
318 replies
54 months ago
'Yours in Service'- yeah right!!!
It has taken me a month and still counting to be able to obtain my late Dad's duplicate registration certificate and transfer documents from Wesbank. I have sent regular emails to follow up on this as this remains the last outstanding item to finalise my Dad's estate (which is a very emotional and painful process in itself). I keep getting the generic reply to register online which I have tried but their system says that they cannot pick up his details so I am forced to send emails and not receive any replies. The one reply I did receive was to send them a special power of attorney signed by my mum (as the executor) in my favour to deal with them which was done and emailed to them and now all I do is send follow up after follow up emails to them. This is ridiculous! Surely someone out there is receiving my frustrated emails but I guess that he/she just doesn't care to reply or assist.
106 replies
54 months ago
Ridiculoulsy BAD service!!!
It has now been 4 months and my mum's claim is still not settled. I have tried all avenues and have failed to get any form of positive or concrete feedback from this organisation. I am not sure if the powers that be have any empathy whatsoever for their loyal members! It is sad actually....
265 replies
55 months ago
Impossible to get a hold of!
We have open tickets with Virgin Atlantic Airways since April 2020 as we have been unable to travel due to covid restrictions. I have been trying to contact Virgin Atlantic for the past 2 months via email and via numerous telephone calls (for literally hours) and no one has replied to any of my emails nor have any of our calls been answered. How must a client that has paid a lot of money to use your airline get a hold of someone that can assist them regarding these open tickets? It seems like an impossible, highly frustrating and very costly exercise. Please can someone call me or even just reply to one of my many emails. Dylene Pillay 082 560 3342
0 replies
56 months ago
BRILLIANT TEAM AND SERVICE!!!
Absolutely BRILLIANT service and people! A much needed refreshing experience to be treated so well by the team at Shiraz Auto in Lenasia today! It was a simple annual service but I felt welcomed and appreciated as a client from the get go. Thank you all...
0 replies
56 months ago
Pathetic Service Levels!!!
My mum has been trying to get a credit on one of her accounts transferred to another account for the last 2 months now. I have emailed their customer care and they were very quick to deal with my query to set up her online accounts but have since gone radio silent on a simple request to transfer a credit. I have sent about 7 emails to a Nomhle Tshabalala and to their main email address but Nomhle has simply decided that she will no longer reply to an email from a ratepayer - which is essentially her job description. I was told in August that the matter was escalated via email but clearly this office's definition of the word escalation and mine are world's apart!!! Can someone please revert to me urgently otherwise I will continue to publish on this platform until my request is at least replied to!!!
0 replies
56 months ago
Exceptionally poor service (in fact non-existent service)!!!
I am not sure if other members have been experiencing the non-existent levels of service from Health Squared but this is now my last resort for someone to actually constructively respond to my mum. My mum and dad were both diagnosed with covid in February this year and both were critically ill in ICU. We sadly lost my dad and needless to say, the bills keep coming. My mum is on a premium package with this scheme and is paying an astronomical installment every month but I cannot seem to get them to reply to any of my many many emails and telephone calls since July 2021 with regards to a claim to pay their Ampath account which is long outstanding. I was told on a call in August that the matter was being escalated but to date have had no feedback - not even their generic reply to say they received my email. Neither their claims nor their client services replies to my 6 emails to date so I am hoping (in fact praying) that this post will expose their exceptionally poor customer service (and care) and I receive some constructive feedback on my mum's claim. Membership No. 72753.
265 replies
62 months ago
Theft of funds! Begging for a month now!!!
Unfortunately there is no ZERO star option else I would have went with that. Further to my post on 24 February about the theft of my money and unbelievably pathetic service I had received from DSTV since 3 February 2021... below is the absurd and most generic response I received. It is now a week later and my funds have not been returned to me (a total of a month spent in begging for it)! Next step twitter I guess. I will continue to shout and scream on whatever platform I have available to me purely on the principle of this company should not be allowed to be this unfair to the public! Hi Dylene, I hope this email finds you well. I am writing to you in relation to your complaint lodged on the Hello Peter platform. It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard. I have had a look into your account and the refund has been processed. I have escalated the matter to our accounts team to approve the refund request that has been paid so that the funds can be released to you We are extremely sorry for the delay and inconvenience. Kind regards, DStv: Hello Peter Team
168 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
10 (90.9090909090909%)