WH
Wazeem H
Active since Mar 2021
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Wrongfully discounted
I simply called to follow up on the 23rd when I spoke to one of your agents. He advised me to visit the website to make a payment and also suggested using a voucher, which is quite user-friendly. I encountered no issues with that. I sent him a message via WhatsApp regarding one of the products I intended to purchase. He reassured me not to worry and instructed me to use the link he provided to buy the 20mbps package. Upon purchasing the 20mbps, I inquired why it displayed R270; he quoted, "Sir, this is a promotion, which is why it shows R270." I asked him multiple times if this was the same package I had before, and he confirmed it was. After I purchased the 20mbps on the website using the voucher, the screen froze immediately after I entered the voucher and submitted it. I called him again, and he told me not to worry and to send him the voucher number. I informed him that when I attempted to enter it again, it indicated, "this voucher was used." He assured me that the payment had been allocated to my account. He also verified this on WhatsApp by forwarding the 20mbps package I initially inquired about and stated, "paid." During my conversation with this gentleman, I was assured that I would receive 14 days free for the inconvenience, after which my paid services would commence. I would only be charged from the 1st. Please note that I have all of this documented. I called yesterday and spoke to Amo, who informed me that I would be speaking to the Director, Mr. Hoff. I explained my situation three times. He then advised me that Hoffman ICT services were down on Friday due to a technical issue. He stated, and I quote, "Your services will be up and running before I leave at 14:00 on 7/07/2026." However, the service is still down, and I have tried calling repeatedly without any response. Thank you openserve for letting us suffer by subcontractors. If I knew, I would have never wasted time to let you guys install your services at my house.
0 replies
2 months ago
Got disconnected
Good day, I completed my payment on the 23rd. I was informed that your company is transitioning all clients to a prepaid system. Additionally, I was told that I would receive compensation for 14 days of free Wi-Fi. Although I paid for a full 30 days, my Wi-Fi service is currently inactive. As of now, it is not even the 23rd of February, and I was under the impression that the service was for 30 days? I am genuinely exhausted by this ongoing issue. I operate a business, and this situation is causing significant disruption. I find myself having to bear the consequences of your inefficiency, which is particularly frustrating since I had inquired about this matter. Regards, Wazeem
56 replies
12 months ago
Vehicle Disc not received.
I am deeply disgusted by the leave of service I received from Skynet. My disc of my Vehicle was supposed to be delivered at my house on the 16th April. Up until today I haven't received my Disc. I called Nedbank fight with them. They goe all the necessary details to discover where the problem was. NEDBANK transfer me to RTMC I asked to speak to a manager the manager LUCK said he will get my Disc to me as it was still at the warehouse. He promised to call Friday 25th May after speaking to Skynet to find out why my Disc of my Vehicle wasn't delivered. I received no communication from Skynet or the driver about my Disc. I paid for delivery and still it's the 25th April and I paid the 10 April for my Disc.
0 replies
12 months ago
Licence Disc
I am so disgusted with the level of service I received from Nedbank. I paid my licence disc on the Ned bank app. Up to date I haven't received my disc. I call Nedbank they put me through to MFC, MFC put me through to DSV, DSV drop the line. I have lost business. I can't do my day deliveries. To top it more off I spoke to Ondele from Nedbank. He hang up the phone in my ears. I called bank ask for the team leader. I got through Linda she gave me assurance I don't have to worry she will get to the bottom of this. I should give her until Tuesday. I waited and waited for her call. I am still waiting this is *********** service from Nedbank. My business has lost 7k over the past week thank you Nedbank
0 replies
13 months ago
No communication
I have been waiting for an agent to attend to me. To make me understand why don't I have any connection it's beenore then 9 hours with our connection. We pay on time in full. This service is ****.i want a full reimbur*****t for the ours I had no connectivity. We we miss payment the connection is cut but look at the level off service we receive. I just had to stay with rain They speak about transferring you to an agent still waiting. It's been 9 hours no phones are answered no WhatsApp are answered. So is Vimatel is the people on level.
53 replies
24 months ago
Can't transact my money
Tymebank has the most disgusting client services experience ever. I spoke to three consultants Mbali, Porcha and a guy from *****. I was put on hold for 45min my problem is still not fixed.
159 replies
24 months ago
Bad service
I am disgusted by the level of service we received from the bank. My wife has to explain one thing over and over again and again. Everything she explained herself to someone new. We rt out on hold for more then 30mins every time we get transferred. My daughter is the one that has to take the fall cause now we can't send her to school cause Tyme Bank has block my wife's account not telling us why or what for our money is frozen and we dont get the help. I will let my whole family leave tyme bank. The service sucks.
53 replies
32 months ago
******** debt order going off
I have taken out a personal loan with Nedbank. Yes I miss three months or four. When I lost my Job now that I am working I started paying every month but to my surprise Nedbank deducts a installment which I didn't agree upon. I was advice it would be R1114 every month for the past two months they deducted more then that I thought they would stop but on the 25th of August 2023 Nedbank has debited R2000 a few minutes after that another R1000 why???? How am I supposed to feed my kids? I am going to take this further. I want my R2000k
0 replies
62 months ago
Payment not received for numerous times.
Since last year I have been having problems with my uif funds. I applied online for my funds and everytime it shows payment dont under status on the website but no payment in my account. Last year march when I applied for the second time after receiving my first payment it showed paid but I never received the money. I called in they said I should reapply. But wat happened to the payment? This year from January I applied for my uif after calling in numerous times advicing the agents about my problems. They advised not to worry. Today I looked at my applications since January. I have 3 payment done on my status online but no payment at all. January 2021/1/11 case number 30005739428 no payment. 2021/1/27 case number 30005878417 and March 2021/3/9 case number 30005973237 no payment received but it says it was paid to me online. Calling the call centre don't help cause they don't help you at all but just pass the bug. I would really just love to know what is really going on with my payments.
0 replies
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1 Star
9 (100%)