VN
Vince N
Active since Mar 2021
10
Reviews
0
Industries
Reviews
10 reviews4 weeks ago
Total honesty from Tiane Maswanganye at Bluu Car rental O.R Tambo branch
Received a very good service from a very honest staff member . Mr Tiane Maswangwanye called me after dropping off their car to let me know that some of my valuables are still in their car. I find this unbelievable as this were small gadgets that are very expensive. And they are my tools of trade. I once left them in a vehicle which belonged to another car rental company and i had to replace them as i never got them back . Thank you Bluu car rental for employing the likes of Tiane and thank you very much Tiane for doing what you do best!!!
0 replies
7 months ago
Bad service and rude behavior from Bongiwe in Virgin Active Sandton CBD.
I received terrible and shocking service from Bongiwe who is stationed in Virgin Active Sandton CBD branch. I've ordered a smoothie and she never added milk i m not sure about all other necessary ingredients. As a result there was no taste it was just purple water I had to throw it out of the window and drive to another place for another glass. Then I went back to the Kuai CBD lay a verbal complain and she was not on duty I told the lady who was in charge that time . Until I met Bongiwe again this morning. So i told her my query and she tells me that she didn't like how I complained to her colleague and expect me apologies to her for complaining to her colleague instead. She was very rude , showed no remorse and she was not willing to take any responsibility for her actions . That's when I realized that Virgin Active and Kuai are not taking customers serious.
0 replies
23 months ago
RUDE BEHAVIOR FROM A HEAD OFFICE SALES AGENT
I was disrespected by sales agent who was signing me up . He first told me that they will give first month free and later when we have to wrap our deal he then tells I must pay R190. So when I tell him I don't have at the moment then he says "SO HOW ARE YOU GOING TO AFFORD SUBSCRIPTION GOING FORWARD IF YOU CAN'T AFFORD YOUR JOINING FEE" I find his question and remarks do disrespectful, absurd, uncalled for and disturbing. And I've lost all the interest in doing business with Virgin Active since it was my company that was advising for them I ll just informe them of the experience I had with them. THEY ARE VERY RUDE THEIR CULTURE IS SHOCKING I M SO GLAD I NEVER SIGNED UP WITH THEM AND I NEVER WILL!!!
0 replies
43 months ago
Extremely Bad Service (MTN The Zone)
I have bought 20g boza gigs and paid R149 on the 28 Oct 22 and all I received was an empty Sim card since then. I ve called the store on the 4th of Nov and I was told to come instore mind you this is something that could be done even when I was not in store. So I informed them I was in Heidelberg they dropped the call I called again they ignored all my calls while they have my number.I called Head Office demanding to be connected to the store owner then someone by the name of Pam Namane insisted to take the query even though I knew that she just wanted to slide it off. She never ever came back to me herself even though she promised. I had to call her after 5days and she told me she was on training she ll get back to me which never happened.On the 12 of Nov around 9:41am I went to the same store and was told that the consultant who sold the Sim to me was transferred to Morningside so there s nothing they can do.And I asked for a way forward the lady went to her supervisor and while I was in store their Area manager visited and gave them hugs and he started chatting to the supervisor whom I was waiting to hear from after a while they walked out of the store and later after few min they started walking around the mall .So I was ignored !! But anyway I followed to let both of them know that o wasted my money and time before I go to work to come to their he'll store to sort out their mess but only to find our their did not even give a damn about me waiting there for their service. And I still haven't received my data ...How convenient??? I hate MTN with passion . And I can tell you now the Rosebank store is worse than them all.And I have generally noticed is that they do not have any respect for their African clients in general. Mtn has became a haven for BAD SERVICE lately!!! And I know they will also try by all means to slide this one without acknowledging how long I was inconvenienced and how much I keep spending for their own mistake ,MTN....ALL I WANT IS MY MONEY YOU CAN KEEP YOUR DATA!!!! JUST PAY BACK MY MONEY AND KEEP YOUR DATA FOR THOSE WHO DESERVES IT!!!!
0 replies
56 months ago
Hooliganism , unprofessional and rude behavior
i have received a very shocking service from the Sandton branch.My reservesion was made by my Insurance ( Dial-Direct) and i was supposed to collect the car from Sandton branch so they informed me that they only have a Rio which not a POLO of which i wanted the POLO or the i20 only.So they suggested and promised me a call the next day after 3pm to let me know if they can find it .And they never did. The consultant name was Busi .I ve tried to make follow ups because they never bothered to get back to me and i spoke to Daniel Naidoo who very rude and agressive on the phone we coudnt get anywhere with my query .Then i ve tried to engage the manager (Ashton)whom they said she was busy on the phone with my query so she will get back to me with the resolution.And she never called ,instead when i called back i was told that she left for home so i have to follow up again the next day mind you i needed a car on that evening to run some personal plans.And i spoke to Busi who was the initial person who was dealing with my booking. i told her that i was dissaponted in her manager for being dishonest and unproffessional and also that i needed to be somewhere in the evening she too became rude and agressive but ended up calling Ashton whom instructed me to go to the branch and pickup a car as someone will wait for me . So because i was using DIDI it took about 50mins to there but to find out they left without even informing me .So my money and time was wasted just like that .And i had to hire another taxi to the Airport which was another unnecessary expenditure and time wasting .I finished at the Airport at about 10 pm. Thanks to the Sandton branch!!!!! Dishonesty , rudness , Agressiveness uncessessary expenditures ,inconvinience and unprofessionalism is all what i ve expirienced from Europcar .And it is true that the fish gets rotten from its head right down its body.....The whole manager taking a lead to deliver this kind of service.No wonder the staff is so rude and agressive !!! Anyway going forward i ve decided not to do business with Europe car ever again and i ve decided cancel my all my dealings with Dial direct since they deal with Europecar . And i will make sure that the next insurance i choose doesnt deal with Europcar no matter how good that insurance company may be !!!
0 replies
58 months ago
Plaakie Ka Ngubane
My car has been in repair center for about 7weeks now if not more. My claim is almost two months.They repairer keeps sending me postponement messages on the exact dates that I m suppose to be getting my car and the car rental has been exhausted. I was informed that my car will be back before weekend which I had plans but it turned out to be the opposite. I ve called them to intervene and they are nowhere to be find. The manager says a query was logged and I will be called and it never happened its been 4days now.They don't even bother to intervene and find out why my car is taking so long yet they are the ones who hired this repairer. It would ve been much better if they did. And I have to continue using the car rental because I had plans, I m also sick and in and out Doctors. The very same car was suppose to be traded in for another and because of this delays all my deals a called off. Now I have the bill for the extension, I have an access fee to pay and still have a primium to pay yet have a cover. I feel very subotaged, unfairly treated, taken advantage of. I m certainly not sure if I have to stay with Dial direct or not but I must put it to record that my experience in time of need was/is a horrible one. My wife is with First for Women for about 5yrs and she claimed twice already but she ramains a loyal client because of their professionalism and fairness. I ve tried to get her to join me with Dial direct to lower our premiums but it won't happen because of the frastration and the failures that I keep from Dial direct I wonder if I have made a choice in choosing Dial direct that's the sad part.
1 reply
59 months ago
Car insurance
They are stressing me out on both the car insurance and the car hire policy. Their consultants are liers they are unprofessional and they are rude in such away that they can even drop a call on the customer s ear and finilise the complaint without involving the customer when they don't want to be held responsible for their bad service (Keletso). Dial direct non of my claims have been finalised non of my quiries have been resolved its been almost 3 weeks I m very dissatisfied with your service and I m going to table all the mails and the conversations I had with you with Ombudsman. You are pathetic rude and operating just like a scam you must be exposed for what you are and for your the extremely bad service that you busy serving us. My message to you "Continue to take people/customers for granted and one day will be one day!!!
1 reply
60 months ago
14230414
The operate exactly the way a SCAM does. Me and my ex colleagues have been trying to claim our funds. And it's been full 9months now with AF passing multiple turnaround which are unending. My colleague s even lost hope in claiming their hard earned monies because clearly AF is not willing to pay. I was informed today that my funds are transferred to what they call preservation fund but when I call them to follow up they said it will take about 5working days for them to finalize the move. Then I must call them again get the forms to apply for a withdrawal which will take another 15 working days while I have my own personal that I should be prioritizing. To be honest I don't believe that AF will pay our monies back judging from their dodgy service. I m very dissapointed and dissatisfied with their service something which I never expected from them. ALEXANDER FORBES IT'S BEEN FAR TO LONG I WANT MY MONEY BACK STOP OPERATING IN A WAY A SCAM WOULD. I HAD SO MUCH RESPECT FOR YOU AS AN ORGANIZATION BUT ITS ALL GONE!!!
1 reply
64 months ago
SINEGUGU and Fahieda
spitz is billing my account for no reason.I spoke to Snegugu in accounts and asked her to cancel my account because i m not willing to pay for the service and interest added on the account which was up to date. And she said it will take them 36days to cancel it but she wont be able to confirm it in writting.And i asked to speak to her senior which took them more than 30mins for them to come to the phone while i m using a cellphone .MY call to them took me more than 44min.I m really frastrated !!!!!!The are refusing to give us their full names saying they are not allowed .Time of the call 16.25 (RCS cards PTY LTD)
1 reply
64 months ago
Sinegugug and Fahiema
spitz is billing my account for no reason.I spoke to Snegugu in accounts and asked her to cancel my account because i m not willing to pay for the service and interest added on the account which was up to date. And she said it will take them 36days to cancel it but she wont be able to confirm it in writting.And i asked to speak to her senior which took them more than 30mins for them to come to the phone while i m using a cellphone .MY call to them took me more than 44min.I m really frastrated !!!!!!The are refusing to give us their full names saying they are not allowed .Time of the call 16.25
1 reply
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
8 (80%)