RP
Refilwe P
Active since Mar 2021
8
Reviews
0
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Reviews
8 reviews15 months ago
MBD POSSIBLE ****MERS!!!!
MBD AGAIN... WORST SERVICE AND POSSIBLE ****MERS.. ON THE 09TH OF JANUARY I EMAILED MBD, COPYING ONE OF THE CONSULTANTS THAT HAD HELPED ME PREVIOUSLY TO ASSIST ME WITH THE BALANCE OF ACCOUNT, WHICH I RECEIVED PROMTLY FROM THE COPIED CONSULTANT.... I THEN RESPONDED AND ASKED IF THEY COULD OFFER A DISCOUNT IF I SETTLE THE ACCOUNT, SHE RESPONDED AND PROVIDED ME WITH THE AMOUNT INCLUDING BAMKING DETAILS. I PAID THE AMOUNT ON THE 11TH OF JANUARY AND SENT IN THE PROOF OF PAYMENT... OFF ALL MY ACCOUNTS I WAS CLOSING OR PAYING UP, I DID NOT HERE BACK ONLY FROM MBD, I MADE A FOLLOW UP ON THE 14th AND THE CONSULTANT RESPONDED TO SAY THE PAYMENT WAS UPDATED BUT DUE TO THE COMPANY NOT KNOWING WHICH DAY I WAS GOING TO PAY, THE DISCOUNT ARRANGEMENT WAS NOT CAPTURED... SO THEREFORE SHE HAS ESCALATED FOR THEM TO OVERRIDE THE DEBT MANUALLY... TODAY IS THE 30TH OF JANUARY, I STILL HAVEN'T HEARD BACK SINCE THAT LAST COMMUNICATION, IVE SENT OVER 5 EMAILS, CALLED OVER 5 TIMES, NO ONE EVER GETS BACK TO ME NOR BOTHER TO ASSIST... FORGET ABOUT THE EMAILS AND THE CONSULTANT WHO USED TO RESPOND OR ASSIST,.... NO RESPONSE ON ANY OF THE EMAILS. NOW YESTERDAY I SCROLLED THROUGH SOME OF THE OLD EMAILS FINDING ANY DIFFERENT EMAIL ADDRESSES FROM MBD THAT I MIGHT HAVE USED PREVIOUSL... SO MAYBE I COULD REACH OUT TO THOSE... I EMAILED TWO OR SO, ONLY TO BE RECEIVING A FUNNY EMAIL ADDRESS BACK, NOW MY SUBJECT LINE CHANGED TO POSSIBLE SPAM.. AND ONCE MORE A DIFFERENT CONSULTANT SAYING THEY'LL ESCALATE.. I HAVE SETTLED MY DEBT WITH YOU GUYS AS PER THE AGREEMENT. . PLEASE KINDLY RESOLVE THIS NOW!!!!!!??
53 replies
18 months ago
Letter Of Payment Arrangement and Balance of account!!!!!!????
Now we must beg for an update on accounts?letters to show we are paying? It's been over a week after I was promised that I'll receive the letter within 48 hours.... Now it's 124 hours later, and I am still waiting... Upon calling I talked to a very rude lady who put the phone on my ear and wouldn't even give me her name... This is after telling she's escalating and I should wait another 48 to 72 hours... I mean really? Guys this is not for free, we are paying.. DO Better.... I need that letter now..
159 replies
28 months ago
*********** AND DISRESPECTFUL STUFF.....NFC DO SOMETHING TODAY.
Good day, At the end of October my license disc expired, as per the norm i app**** for a new one and early in November it arrived...unfortunately i lost the package as is, and did not even have a chance to place the new disc on the car....i kept searching for weeks, until i gave up and decided to apply for a new one....BEHOLD!!!! The date is the 24/11/2023 i apply for a new license disc, no worries after a few days the agent replies and informs me it has been done and it will be charged to my account ..ofcourse no worries... fast forward to the 18/12/2023 @ 14:30 i am still made to stand from pillar to post without any clarity or certainity if i'll received my disc so i can travel in peace in the next few days... Betweeen the 24/11 and today, i have made countless follow ups via calls and emails but i have not received any concrete feedback, al i could get was a re-print takes time and i should be patient...mind you this is the 4th week now.....A lady by the name Machaela Matthews who's meant to be my account manager could not be bothered, from her attitude on the phone, putting the phone down on me multiple times, and just poor service by any stretch of your imagination SHE HAS NOT EVEN FOLLOWED UP ONCE OR EVEN PUT NECESSARY PRESSURE TO RESOLVE THIS.....even today she just put the phone down on me( once she sees my number she doesn't even bother) last week i started to make some noise and asked to speak to her manager whom i suspect is probably her friend and not her line manager as she had said....a Lady by the name Natasha Padayache ....WORSE, we agreed that she would follow up and while holding on the line she confirmed with the license department that a re-print should take less than a week and she doesn't understand why i had been waiting for 3 weeks at the time...she was to send me an email by Thursday the 14/12/2023 before close of business to update me and advise on the progress she had done since this was now to be escalated as it is out of accepatable service level agreement.....SHE DID NOT!!!! i followed up this morning with an email, and she forwarded the email to the same Machaella who could not assist for 3 weeks to help me....i tried to call her , they said she's on lunch and she'll call me back @ 14:00 , i have been trying to reach her since and the phone keeps getting dropped or ignored....it is now 14:40 and i don't expect her to get back to me as she has shown no interest in resolving my issue... STILL 4 WEEKS LATER NO DISC AND NFC STUFF COULD NOT BE BOTHERED.
0 replies
33 months ago
*********** JOLIAN PROPERTIES.
Jolian properties as per the below complaints I must agree.. A bunch of *********** ****** with no accountability what so ever.... I am now a week without electricity and the Agent is not lifting a finger to assist.. Him and the owner are living their best lives in Joburg and Cape Town... Everyday is a different excuse, to top them all today.. They told me the Mayor needs to sign off so my electricity can be reconnected... The Mayor? A WHOLE MAYOR? inside of this week my food in the fridge is rotten, I can't have a decent shower /, warm bath... Never mind cooking or even other daily things that require electricity... They are not bothered at all... Mind you I am the only apartment in the complex without electricity, last time it was water for 4 days... I am even suspecting that these guys are not paying the Municipality while I am paying them.... Good luck trying to contact them, they will ignore your calls and messages and keep telling you the issue will be resolved tomorrow..
0 replies
50 months ago
BRING BACK MY R400. 00 AIRTIME OR CREDIT MY DATA!
I HAVE A NEW CELL C SIM CARD I BOUGHT OVER A MONTH AGO FOR MY ROUTER TO USE AT HOME.. I AM ON HOME CONNECTA AND ON FRIDAY I BOUGHT R400 AIRTIME AND IMMEDIATELY BOUGHT DATA FOR R389. 00, WHICH I WILL LEARN AFTER TWO DAYS THAT IT WAS NOT SUCCESSFUL... ON FRIDAY EVENING I TRIED TO CONNECT ASSUMING I JUST BOUGHT DATA, BUT MY DEVICE KEPT SAYING NO INTERNET CONNECTION.. I DECIDED TO BUT DATA FROM ANOTHER SERVICE PROVIDER AND WENT ON TO USE THAT THROUGHOUT THE WEEKEND... YESTERDAY EVENING I DECIDED TO GIVE CELL C A CALL, AS I SAW I HAD NO DATA /AIRTIME... I WAS TOLD THAT MY AIRTIME HAS BEEN CONNECTED SINCE FRIDAY AND IT HAS CHOWED MY WHOLE R400. 00 AIRTIME? WHAT? HOW? IT DIDN'T EVEN CONNECT? THEY SENT ME OVER 600 OF PAGES DETAILING MY USAGE OVER THE PAST MONTHS, LOOKING AT THE STATEMENT IT DOESN'T EVEN MAKE SENSE.. THINGS LIKE I WAS ON MY EMAILS AND FACEBOOK AT 3 IN THE MORNING? THE CONSULTANT ASSISTING ME SEEM VERY CONFIDENT THAT THEIR EMPLOYER WON'T ENTERTAIN MY CLAIMS AND THIS MAKES ME BELIEVE IT MUST BE THE ORDER OF BUSINESS TO SCAM PEOPLE OFF THEIR AIRTIME AND HIDE BEHIND THEIR CORPORATE AROGANCE? I MEAN WHEN I BOUGHT THE SIM CARD I WAS TOLD IT'S ONLY FOR DATA / INTERNET PURPOSES AND CANNOT MAKE CALLS.. TODAY THEY HAVE CHNAGED THE STORY.. THIS IS VERY RECKLESS AND IRRESPONSIBLE FROM CELL C.. I BOUGHT THE SIM CARD FOR MY ROUTER.. HOW DO YOU JUSTIFY TAKING AWAY MY 400 AIRTIME WHILE MY DEVICE SAID NO INTERNET CONNECTION THE WHOLE TIME I WAS TRYING TO CONNECT? WHAT RESPONSIBILITY DO YOU HAVE TO PROTECT THE CUSTOMERS INTEREST AND TREATING THEM FAIRLY? WHAT RESPONSIBILITY DO YOU TAKE ON THE SUPPOSED FAILURE OF THE DATA PURCHASE? Cell c number is 084 892 1998..and as I said it's for data purposes so it's on my router.. You can reach me on the number below.
159 replies
62 months ago
BETWAY WHERE'S OUR MONEY.
More than 48 hours later after their reply on email saying they will have some feedback for me, still nothing from Betway... I have made deposits and they still not credited to my Betway account... But instead they come quickly to Hello Peter to respond and remove our complaints and take no responsibility or accountability whatsoever.
159 replies
62 months ago
COME ON BETWAY YOU CAN DO BETTER, YOU ALREADY MAKE A LOT OF MONEY... YOU DONT HAVE TO SCAM US!!!
Come on Betway, you can do better... Credit our accounts... It's our money, we made those deposits..
56 replies
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8 (100%)