CH
Carsten H
Active since Sep 2009
34
Reviews
0
Industries
Reviews
34 reviews2 months ago
Discover ducking responsibility
End of September I made an incorrect payment to a vendor in Botswana using my Discovery Credit card. The charge was reversed within an hour after engagement with the vendor. The original charge and the reversal was the same Pula amount. However, Discovery used two different exchange rate to convert in Rand leaving me short. I lodged a complaint and fter more than a month, they fianlly came back and told me that it was out their hands because it was government exchange control. This is the first time ever I have experienced this and I have had foreign charges reversed before without issues.
168 replies
4 months ago
Dirty fuel
On the 27th of November, my partner filled up her car at BP Boulders in Midrand. Shortly after that, a warning light came on and she had to take the car to the dealership. They discovered that the fule was contaminated and they had to drain the fule, replace filter etc. After getting forms and details, all details were submitted to BP on the 9th of December. Since then, it has been a one wau communication. I call the weekly and gets told that all is on track and they will investigate the hold up. As of today, I haven't received feedback although I have called them on three different occasions. Now, we are talking about around R6000 I am short, just before Xmas. Not a good thing. Mind you, on every occasion I have spoken with them, they have acknowledge the contamination.
0 replies
14 months ago
No communication and no after sales service
The initial installation of borehole went ok, although communication was next to non existent. However, subsequent service work was horrible. They couldn't fix the issue and just stopped answering my calls.
0 replies
16 months ago
Why MacDonalds won't see me again
I ordered a Cafe Latte take away from the Sunny side branch. It took some time and inquiries before I eventually got it. In the car, I take a sip of some tepid liquid. I walk back in and the staff offers to reheat it for me. I left at that point. I left a notice on their website and got contacted a few days later. An apology and promise to educate staff. Not even an offer to refund me the money.
0 replies
20 months ago
A comedy of errors and incompetence.
On the 24th of August, early in the morning I received a "power alert" from the tracking device installed in my vehicle. Later thein the morning, I called Cartrack to enquire about the issue. I was told that the device was faulty and had to be serviced/replaced. As of today, the 29th of August and numerous phone calls, promises etc. I have yet to see a technician. In my lates call, today the 29th, I was told that the repair booking had been closed. No reason given. Imagine if I had needed their actual tracking and recovery service.
106 replies
30 months ago
Keep your money out of these amateurs hands
A week back I needed to access my money in my Tymebank account. When trying to access the money, I was notified that my profile "needed to be upgraded" and that it could only happen at one of their kiosks. The staff at the helpline of Tymebank sent me to 5 different locations. 3 of the locations did no longer have a kiosk, one was broken and the last one has some technical issues. Having lost my confidence in Tymebanks ability to serve my needs, I requested to have my account closed. I was informed that I would be contacted within 24 hours to facilitate this and the release of my balance. Today, I have still not beene contacted. I contacted the help line, but they really were of no help.
524 replies
34 months ago
Can't get IT3b
I have tried to get my IT3b for the 2023 tax year. three calls to call center, all promises it is on the way in a mail but no luck. Call center line quality is terrible, so it is very difficult to communicate with agent.
60 replies
35 months ago
Terrible service
Day 4 without any connection and counting. I do understand that Vumatel upgrading the fiber is the cause but the whole process has been handled in a terrible way. The planned one day outage was not communicated to clients of Cool Ideas. Extended downtime not communicated to clients. Call centre staff has no idea of what is going on and when a resolution is expected. Promises of feedback is not kept. If you relay on internet connectivity, stay away from Cool Ideas.
53 replies
35 months ago
No sense of service from Vumatel
Yesterday morning, 17th of May, Vumatel started a "planned" 1 day maintenance. This was not communicated so it came as a surprise when the connection dropped in the morning. This morning 18th of May, I am informed by my ISP that Vumatel has extended the downtime to Friday after noon, 19th of May. That is 3 days where I can't work since I am working 100% remotely. No communication from Vumatel, no sense of urgency (no people on the ground working). Typical attitude from a company with monopoly.
265 replies
36 months ago
Bad aftersales service
A little more than a year ago I bought A Google Nest Speaker. It has recently stopped functioning. When I approached Connected Devices they referred me to a cellphone repair shop that "might" help me. The shop had never even heard of the Google device. Not great aftersales service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (2.9411764705882355%)
2 Star
13 (38.23529411764706%)
1 Star
20 (58.8235294117647%)