NM
Nokuthula M
Active since Apr 2021
28
Reviews
0
Industries
Reviews
28 reviews1 month ago
Return Hardware
My last review refers. Please can you email me proof of the appr. R2000 you withheld November/December 2025 re the returned hardware. It is not enough to just say “your accounts department looked into the matter and it is now closed.” Potential Vox clients, please take note : this is what happens when you disengage from this provider, after years and years of being patient with less than desirable service.
0 replies
1 month ago
Returned hardware
Vox It has been more than Ima month since all your equipment was returned and yet, a month later, you have not refunded me for the amount you took from me, despite an arrangement (which you could not locate, conveniently). Please process the refund today. DO NOT contact me via a call as I cannot trust anything said such calls
265 replies
5 months ago
Here we go again…
Vox, at this point I’m at a loss for words. Not only was the migration in our complex mismanaged, you have charged my for not returning a device that one of your representatives themselves said would be collected by someone during the migration. I waited and waited and no one contacted me, and now you have enriched yourselves with R2000 Last week Thursday morning I contacted you and was sent from pillar to post (first Dumi, then Ayanda and finally Alisha). Alisha told me that she was going to contact the very same team who was meant to pick up the device and promised to call me back in 10-15 mins- I’m still waiting. Please make arrangements to collect your device as you initially stated you would. I would like my money back please- the nerve.
159 replies
6 months ago
Spam calls nightmare!!!!
Old Mutual spam calls me everyday. Everyday! Atleast 5 times. I have no products with you. I am not interested in any of your products. I’ve asked over and over and over to be removed from your call list/mailing list, and yet you still call. Old Mutual, I am not interested in ANY of your products: PLEASE STOP CONTACTING ME.
159 replies
7 months ago
Your customer service is shocking!
Your lack of urgency when it comes to customer services is shocking. I have been sent from Tech to Sales back to tech back to sales and so still have no connectivity. Christelle,you should be ashamed of yourself, justifying nonsense as opposed to attending to a query. In the meantime, my account is up to date by I have no connectivity, all while you continue to send me from pillar to post.
159 replies
7 months ago
Nonsense customer service, no consideration for customers at all!
Vox, you continued to amaze me at the level of service and the very lacks nature in which you resolve matters. I have spent the best part of my morning with n the phone to Vox, being transferred from tech support to sales back to tech support all for Christelle Vorster to cement your ******* customer service. I asked for a solution to my connectivity issue, which Christelle has ignored, basically telling me it’s not her problem that. In the meantime I am paying for connectivity … Vox, your lack of urgency is incredibly inconsiderate; I work from home, what do I do now?
0 replies
8 months ago
Unnecessary calls
My in store shopping experiences have always been exceptional but your accounts department is a mess. How does someone call you, mispronounce your name, just tells you they are from Yde then asks you to give them your birthday to verify your account? What do you want? Why are you calling me at least once every week? If there is anything I need from you, I will call you. My account is in order. Please don’t call me unnecessarily.
0 replies
17 months ago
Cat owners, be aware
For a second time , this Vet has either missed a diagnosis or disregarded one - this time leading to an emergency. Feline asthma seems to be an insignificant condition to Dr Raimund and his team at Olivedale clinic - if you’re a cat owner who would not have their cat fighting for breathe at 2:30 am in the morning, this may not be the practice for you.
0 replies
17 months ago
Useless customer service.
On Tuesday, 05 November I took a trip with possibly the most arrogant driver I have ever had, to Lanseria Airport : Maybongwe Messiah, He didn’t offer to help with my 20kg bag, blasted music and not once asked me if I was okay with it, then he drove at 40-60km/hr in a 80 km/hr zone despite my repeatedly asking him to please hurray ( he actually argued with me the speed limit was 60 km/hr while we’re both looking at the speed limit notification on the side of the road). As a result of his driving, I couldn’t check my bag in and had to load it as cargo, incurring additional costs. I have asked customer service for the process to claim the costs from Uber and I wonder if the people on the other side are even interested in properly consider the request : I keep getting a response that I can’t be refunded for the trip itself which is not what I asked for, as opposed to seeing the details to claim the additional costs incurred as a result of the drivers driving. Why have a customer service if it’s not going to be helpful? If you’re hoping that by not answering directly that I’ll go away? I won’t .
0 replies
19 months ago
Why ask for feedback if it won't be properly considered?
On 16 September I ordered a waffle with ice cream from Fourways Milky Lane. On delivery I was given cream. This morning as part of my feedback to Mr D. indicated that while I selected ice cream when ordering, my invoice states cream and I was delivered cream. I feedback that if the restaurant cannot package ice cream properly for delivery, then ice-cream shouldn’t be an a takeout option. Sipho M from Mr. D is expecting customers to fish in the bin and take photo of melted cream, which indicate to me that my feedback was not carefully considered; what’s the point of asking for the feedback in the first place?? If you’re not going to take feedback and/or use it productively, why ask for it?
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
28 (100%)