NM
Nokuthula M
Active since Apr 2021
25
Reviews
0
Industries
Reviews
25 reviews3 months ago
Returned hardware
Vox It has been more than Ima month since all your equipment was returned and yet, a month later, you have not refunded me for the amount you took from me, despite an arrangement (which you could not locate, conveniently). Please process the refund today. DO NOT contact me via a call as I cannot trust anything said such calls
5 replies
6 months ago
Here we go again…
Vox, at this point I’m at a loss for words. Not only was the migration in our complex mismanaged, you have charged my for not returning a device that one of your representatives themselves said would be collected by someone during the migration. I waited and waited and no one contacted me, and now you have enriched yourselves with R2000 Last week Thursday morning I contacted you and was sent from pillar to post (first Dumi, then Ayanda and finally Alisha). Alisha told me that she was going to contact the very same team who was meant to pick up the device and promised to call me back in 10-15 mins- I’m still waiting. Please make arrangements to collect your device as you initially stated you would. I would like my money back please- the nerve.
3 replies
8 months ago
Spam calls nightmare!!!!
Old Mutual spam calls me everyday. Everyday! Atleast 5 times. I have no products with you. I am not interested in any of your products. I’ve asked over and over and over to be removed from your call list/mailing list, and yet you still call. Old Mutual, I am not interested in ANY of your products: PLEASE STOP CONTACTING ME.
3 replies
9 months ago
Your customer service is shocking!
Your lack of urgency when it comes to customer services is shocking. I have been sent from Tech to Sales back to tech back to sales and so still have no connectivity. Christelle,you should be ashamed of yourself, justifying nonsense as opposed to attending to a query. In the meantime, my account is up to date by I have no connectivity, all while you continue to send me from pillar to post.
3 replies
10 months ago
Unnecessary calls
My in store shopping experiences have always been exceptional but your accounts department is a mess. How does someone call you, mispronounce your name, just tells you they are from Yde then asks you to give them your birthday to verify your account? What do you want? Why are you calling me at least once every week? If there is anything I need from you, I will call you. My account is in order. Please don’t call me unnecessarily.
0 replies
18 months ago
Cat owners, be aware
For a second time , this Vet has either missed a diagnosis or disregarded one - this time leading to an emergency. Feline asthma seems to be an insignificant condition to Dr Raimund and his team at Olivedale clinic - if you’re a cat owner who would not have their cat fighting for breathe at 2:30 am in the morning, this may not be the practice for you.
0 replies
19 months ago
Useless customer service.
On Tuesday, 05 November I took a trip with possibly the most arrogant driver I have ever had, to Lanseria Airport : Maybongwe Messiah, He didn’t offer to help with my 20kg bag, blasted music and not once asked me if I was okay with it, then he drove at 40-60km/hr in a 80 km/hr zone despite my repeatedly asking him to please hurray ( he actually argued with me the speed limit was 60 km/hr while we’re both looking at the speed limit notification on the side of the road). As a result of his driving, I couldn’t check my bag in and had to load it as cargo, incurring additional costs. I have asked customer service for the process to claim the costs from Uber and I wonder if the people on the other side are even interested in properly consider the request : I keep getting a response that I can’t be refunded for the trip itself which is not what I asked for, as opposed to seeing the details to claim the additional costs incurred as a result of the drivers driving. Why have a customer service if it’s not going to be helpful? If you’re hoping that by not answering directly that I’ll go away? I won’t .
0 replies
21 months ago
Why ask for feedback if it won't be properly considered?
On 16 September I ordered a waffle with ice cream from Fourways Milky Lane. On delivery I was given cream. This morning as part of my feedback to Mr D. indicated that while I selected ice cream when ordering, my invoice states cream and I was delivered cream. I feedback that if the restaurant cannot package ice cream properly for delivery, then ice-cream shouldn’t be an a takeout option. Sipho M from Mr. D is expecting customers to fish in the bin and take photo of melted cream, which indicate to me that my feedback was not carefully considered; what’s the point of asking for the feedback in the first place?? If you’re not going to take feedback and/or use it productively, why ask for it?
0 replies
26 months ago
Terrible pet insurance and customer car
After selling my cover that doesn't suit my needs, 17:55 and noone is on the line....
2 replies
30 months ago
Chat platform is not helpful at all!
Today I spoke to Yonela12 and Lesleigh on the chat platform today and have been asking for a screenshot of the T&C's supporting this statement: Kindly note that we allocate the workouts under 30+ in workout at 60-69% of max heart rate catergory, for 100 points, as this is the only catergory we have for 100 point workout, For a 60 minute or more workout, your heartrate needs to be between, 70% - 79% and that would be 129 - 146 bpm. thereafter, you would earn 300 points." It seems impossible to be directed to exactly where this is outlined in the T&C's, Yonela ignored me and Lesleigh keeps sending me the website link... Is it not possible to get the exact extract from the T&C's which states the above?
0 replies
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1 Star
25 (100%)