TH
Tess H
Active since Aug 2009
8
Reviews
0
Industries
Reviews
8 reviews29 months ago
AVOID ECHO OPTIC SOLUTIONS AND PETER WILKINSON!
Peter Wilkinson is a very rude and unprofessional man. I see from other reviews online that I am not the first person to have fallen victim to his con. Peter claims to have made an appointment to install fibre at our house that we failed to uphold. He then sent us an invoice for an amount in excess of R860.00 iro the "missed appointment". What is rather amusing is that we were not the owners of the house at the time that he claims we "missed" the appointment. We had been contacted by a person to arrange an appointment and advised them that we did not yet own the house. We were under the impression that this was Frogfoot contacting us. We have reported this incident to Frogfoot and lodged a formal complaint against Echo Optic Solutions with them. According to Peter, it is impossible for him to have sent a contractor to our property without an appointment. Really now??? is it really that impossible for human error on their part to have led to an accidental dispatch??? Is it more likely that we "missed" an appointment at a property that we did not own??? He has now threatened to blacklist us if we do not pay the fictitious invoice. As you can see, I am not the first to lodge a complaint about this company but please let me be the last. DO NOT USE THIS COMPANY! if they call you, do yourself a favour and HANG UP!!!
0 replies
31 months ago
STAY AWAY FROM CIELO - WORST CUSTOMER CARE. STICK TO SUPERBALIST AND TAKEALOT.
Wow, I really wish I had read the reviews on Cielo before purchasing from them. I am literally experiencing all the same things that others have experienced in their negative reviews. I purchased a beautiful occasional chair from Cielo and assembled it just the other day. After assembling it, my husband sat on it, at this point, it's important to note that my husband weighs roughly 72kgs and is not a large man. As soon as he sat down, we heard a loud crack and saw that the actual wood of one of the legs had split completely. Clearly, this is a manufacturing defect, I mean it's obvious to any human with a hint of intelligence, right? Well.... apparently not. I lodged a query with Cielo attaching photos and requesting a replacement. I received a dismissive response which claimed that the defect was not due to the materials or workmanship and that the warranty does not cover misuse or normal wear and tear. The response said nothing regarding a replacement and left it at that. I then tried to call the agent, YONELA, responsible for the email but she was constantly unavailable and never called me back. Today, the call centre was about to tell me she was unavailable again when I said if I couldn't speak to her then I wanted to speak to a manager or supervisor. Suddenly Yonela was available. Her telephone manners are SHOCKING!!! After being told to stop speaking and to allow her to speak (utter disbelief that any trained customer care agent could address a customer like this) I was advised that she had sent the pictures to the manufacturing/technical department for their comment and that she would revert with their feedback. I don't care about feedback, the chair is broken and needs to be replaced. I have NEVER received customer care this shocking!! Superbalist and Takealot need to start training other companies on appropriate customer service. I am an attorney and I am well aware of the CPA and the appropriate action that Cielo is obligated to take under these circumstances. I expect a replacement and I expect it soon, preferably with less attitude and BS. THANKS.
539 replies
37 months ago
FNB, DOES ANYONE WORK THERE????
OH MY WORD!!! SO annoyed with FNB right now. Even the complaint platform doesn't work! A whole complaint was just deleted because there was a "system error." ANYWAY, over an hour ago I received suspicious login notifications. Since then I have tried to contact the fraud dept but they NEVER answer. I pay a premium for a PRIVATE BANKER who is NEVER available. I am so sick and tired of having to spend my time chasing up on any form of service from FNB. I am honestly on the brink of moving to Investec. For the past few months, nothing has been accomplished through FNB unless I push and push and constantly follow up from my side. The service has just deteriorated so much that I honestly can't believe it. I have been with FNB for more than a decade. All my accounts, including business, are with them. You'd think they'd value your loyalty... not the case. My accounts could have been cleaned out by now all because of their inefficiency. I tried to follow their internal procedures now and not be a Karen on Hello Peter but even their internal systems are not operational at the moment...what a JOKE!!!!
53 replies
50 months ago
HOMECHOICE THIEVES!! REGISTER FRAUDULENT ACCOUNT AND FAIL TO CORRECT IT.
Is there an option for a ZERO RATING??? In July 2020 a criminal posing as my husband phoned into Homechoice and ordered goods on credit. The goods were delivered to an address in JHB, we live in Cape Town. Shortly after, we noticed debit orders, which we never authorised, for large amounts coming off our bank account to order of Homechoice. We immediately contacted the bank and had the debit order reversed. Homechoice continued to take money off our account without authorisation. I phoned Homechoice to query why they were taking money from our account. I was advised that goods had been ordered on credit against my husband's ID. When I asked how this could happen without my husband's consent, they advised that all anyone needs to buy goods and authorise a debit order against my husband is his ID number and bank details. WHAT THE HECK!!!!!! So literally anyone can phone them pretending to be my husband and they can start taking our money??? Anyway, the case was reported and they EVENTUALLY stopped taking our money (never mind all the additional bank charges we had to pay for all the reversals). My husband and I are now applying for a bond to buy a property, under tight timelines. The bank won't accept our application because they are picking up that my husband still owes money to Homechoice (insert swearing emoji!!!) I phoned Homechoice and was told that the matter was under investigation. Well.... I explained how that wasn't our problem and how they had made the mistake in the first place and now needed to URGENTLY correct it (we have 4 days to finalise our bond). I was assured that an email would be sent to me confirming that the matter was fraudulent and that my husband does not owe them money. I waited and waited until the end of the day and still hadn't received any emails from them. I called again an hour ago and was assured that the email would be sent straight away... still no email. To say I am fuming is an understatement... HOW HAS THIS HAPPENED????? How do they get away with stealing from people and then are so incompetent that they cannot even correct their error??? EXTREMELY UNHAPPY!!! If I lose this property because of Homechoice, I WILL BE SENDING THEM A LAWYERS LETTER AND INSTITUTING LEGAL ACTION AGAINST THEM!!!!
53 replies
66 months ago
TELKOM, THIEVES!!!! Illegal debiting of our account without consent nor a contract of any kind!
I am absolutely at my wit's end with Telkom!!! It has now been more than three months of them debiting our bank account WITHOUT our PERMISSION!!! Apparently somehow someone opened a contract with them in my husband's name and using my husband's bank account details and for the past three or more months significant amounts have been deducted from our bank account by Telkom. Our bank is fortunately able to reverse these amounts. Despite having opened a fraud case with Telkom, they have reported my husband to the credit bureau and his credit score has taken a beating which is wrong on so many levels and obviously less than ideal when we are applying for a home!!!! We have called them and called them and emailed constantly and all we have been told is that we have to wait while they investigate the case. In the meantime, a further R2500 was debited from our account by Telkom ILLEGALLY today!!! when we called again to report it and follow up we were told there is nothing they can do about it and nothing we can do... we have to wait and they are unable to tell us for how long. So now we cannot buy a house, cannot enter credit agreements etc because they keep reporting my husband to the credit bureau. I HAVE TO STRESS THAT WE DO NOT HAVE ANY ACCOUNTS OR CONTRACTS WITH TELKOM WHATSOEVER!!! WE NEVER GAVE OUR CONSENT TO THEM TO DEBIT OUR ACCOUNT AT ALL!!! So why must we now suffer and continue to have our life negatively impacted by their incompetence and illegal actions?? Someone from Telkom please sort this out IMMEDIATELY!!!
0 replies
115 months ago
The perfect customer service experience!!
<p>I abolutely love Le Creuset, always have and after my recent experience, I always will! Unfortunately their products aren't exactly in my price range, however, I was given a few tems as wedding presents almost 5 years ago. I received some ceramic oven dishes and their 28cm pan. I have been so impressed with these items! I then saved up enough money to purchase a stovetop kettle from them. This kettle is my pride and joy! Many visitors have wanted to buy me an electronic kettle but there is no way on this planet I am trading my kettle for anything!</p> <p> </p> <p>I was so sad to notice that the enamel was separating at the base of the kettle and I could now see the iron :( I emailed the customer service for Le Creuset and about 15-30 min later I received the loveliest response! I notified them of my nearest branch and they made all the arrangements for me to go in. I also took along my pan, as some of the non-stick surface was beginning to peel.</p> <p> </p> <p>When I got to the store the ladies knew who I was and they immediately welcomed me. I honestly still think they mistook me for a celebrity!! They inspected the items and apologized for the inconvenience. They advised that their products should never do this and there and then they replaced the kettle!!! How AMAZING!!! They didn't have the pan in stock at the time but they said they would contact other stores and let me know when they receive one. I left the store feeling like a champion! I am usually embarrassed to return things, however Le Creseut made me feel so so welcome and honestly just amazing!</p> <p> </p> <p>I was so surprised to receive a call the very next morning advising me that they had collected a pan for me from a nearby store and I was welcome to fetch it at anytime!!!! I am so blown away!!! Not only are the items 3-5 years old, but the level of customer service I received was out of this world!! I now have a brand new kettle and pan with no hassel nor fuss!!!</p> <p> </p> <p>Thank you so so much Le Creseut for delivering excellent customer service and making me feel like a million bucks!!! Your products and service are worth every penny!! In fact, there needs to be more stars on this review just for you!! Special thank you to the ladies at Le Creseut Clearwater!! You were all so lovely and I enjoyed every minute of my visit and the chuckles we shared :)</p>
270 replies
124 months ago
FNB RICA ISSUES. UNREASONABLE CONSULTANT
My husband's bank accounts were recently frozen without any prior notice!! I have signing power over his accounts and thus his accounts are my accounts! It has now been several days without access to our bank accounts which obviously makes life extremely difficult! These accounts have been opened and used continuously for at least 4 years now and all of a sudden FNB decides that they have not been rica'd?? <br> <br> Despite the obvious confusion and frustration, we went in to rica the accounts with proof of residence as requested. We tried 3 different types of proof of residence and the silly female behind the counter refused to accept any of them! One was a letter from our landlord confirming our residence, which has always worked for anything bank related in the past, in fact I used this on my personal accounts. The others were a bank statement and clothing store account. We tried our best to accommodate this woman's request but she was utterly unhelpful and very unreasonable. <br> <br> We still have NO access to our accounts!!!! How can an institution do this??? It is completely unprofessional and quite frankly unacceptable! I left Standard Bank to join FNB, a decision I am beginning to regret
75 replies
126 months ago
SHOCKING BURGER KING EXPERIENCE!
My husband and I were driving home just before 8pm on Sunday 6th December 2015. We stopped at Burger King to grab some cool drinks.<br> <br> We arrived at Burger King a little before 8pm and I ordered 2 cool drinks and a bottle of water. The cashier said that her card machine wasn't working so I asked if I could pay at the other till, as I had no cash. She replied \no
0 replies
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