LM
Lance M
Active since Apr 2021
9
Reviews
0
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Reviews
9 reviews19 months ago
INCPOMPATENT MANAGING AGENTS
i have been trying to resolve an outstanding dispute for over a year. They have my money and simply don't respond. This is a very simple matter and i have SPELT IT OUT AND COULD RESOLVE IT QUICKLY IF I COULD JUST SPEAK TO SOMEONE. oNE YEAR I HAVE HEARD NOTHING. COMPLETELY INCOMPATENT
0 replies
25 months ago
Air BnB 100% favours the guests over property owners
Air BnB favours 100% the guest and not the property owner. Just checking if anyone else has had this experience. We had quests arrive at Christmas Dec 2023, over the very festive and busy season (booked months in advance and many other bookings missed as the date's were blocked out). The guests arrived at our house and within 5 minutes decide they did not want to stay in our house (we wee not there) because of damp. They looked hard for some pictures, then sent some pictures to air bnb who refunded them all their money. We sent a counter argument that the house is in immaculate condition and that the photos they sent were in isolation to the overall house cleanliness and standard which we pride ourselves in. We sent counter photos of a perfect clean house. i had suggested to the guests that they meet me at the house to compromise and i suggested to air bnb to meet me at the house also as i was 100% confident in a solution or compromise. Air bnb took 100% their side instantly, re-imbursed them all their money and never once called us or explained their decision. We had rented elsewhere, booked all our pets in kennels and lost a huge amount of money as we rented in our neighbourhood. This is not the level of service/respect we have come to expect from air BnB in the past. we believe that the quests who where from overseas coming here for a wedding were at the last minute offered alternative accommodation for free and decided to find anything to get out the contract. There is no way anyone would cancel such a perfect house, with no other available accommodation in the area on Christmas unless they had an alternative plan, just saying. Anyway the entire process was 100% one sided and we lost huge money. their process is very unfair and should be investigated or they should have a mediator. We had to keep going through different people and through the website, it was a huge struggle for as and very important we our point of view considered. This amounted to nothing but frustration in trying to get heard for two weeks. We had more guests directly after this booking who gave the exact same hoe a 5 star rating with absolutely no issue but joy and happiness. Please share your experiences if this has happened to any of you also, thanks
0 replies
30 months ago
very unhappy supplier
Signarama Pretoria ordered stock from me that their customer urgently needed. I sent items from Durban and CPT to fulfil their order to their customer. I never got paid. They also held onto my stock for almost two months and then i had to pay the couriers to collect the goods again and send back to their rightful locations. All at my own expense, just to secure my stock? When i tried to escalate it to head office they said that it was a franchise and so not much they could do. Anyway, to this day, after invoicing them for the courier, they continue to ignore my emails and it is safe to say that i wont get refunded. This has cost me time, effort, money and huge frustration. Crazy and so unprofessional. Avoid doing business with them, especially supplying hardware to them without payment and especially with the praetoria branch with Francois. Thanks
0 replies
37 months ago
DONT USE DHL
SERVICE WAS GREAT TO A POINT BUT THEN YOU CANT EVER GET HOLD OF THEM. I HAVE WAITED TWICE ON MY CELL PHONE FOPR OVER 40 MINUTES, COST ME A FIRTUNE AND STILL I HAVE NOT SPOKJEN TO A REPRESENTATIVE TO RESOLVE A SIMPLE ISSE THEY HAVE ON MY DELIVERY ADDRESS CRAZY BAD SERVICE
53 replies
38 months ago
UPS: Just dont use them, ever
Save yourself a fortune of time, simply DONT USE UPS FOR ANYTHING...they are beyond pathetic in communication and sense of urgency, even after it was even escalated to senior management. They just don't care. Dont use tehm I have lost a fortune because of them...
371 replies
38 months ago
dont use UPS for imports..
I have been trying to clear a parcel for two weeks solid after many emails and calls and still i have no resolution. Im besides myself There is no senior management you can get hold of and the service overall is very bad. My advise: use another postal service to avoid the frustrations i have
53 replies
52 months ago
Appalling service: Discovery Insure
i am a discovery insure member and i reversed into anothers car. They have been appalling to say the very least. They were slow to check the car, they were poor with their communication if at all. .None of use ever knew what was happening, and finally the last straw is that they have left this payment a week later than they should have so the poor person is still without car because he cant pay to get his car back until discovery insure pays him. There is no sense of urgency AND this is not the service i have come to expect from discovery. I am embarrassed that i have put the poor gentleman through all of this. Discovery Insure have a very long way to go. Im sure you too will be disappointed in there overall service and performance. I never claimed so was unaffected by this but i feel his pain, it has truly been unbearable.. This is the second claim and both have been appallingly serviced.. Best Regards Lance Moor
53 replies
58 months ago
Don't change your insurance to Discovery Insure..
Dont do it! Don't believe all the false advertising, they don't really care or support you when you really need them. You have to read my previous post to fully understand if this is a company you will put your trust and faith in! After that post, they never even had the respect to try resolve it. You are just a number to them, even if you spend R50 000 per month with them. Simply dont do it..
53 replies
61 months ago
BEWARE, THEY REALY DO NOT VALUE OR SUPPORT YOU - ONBE BUSINESS OWNER TO ANOTHER!
You going to love this one! DISCOVERY, DISCOVERY INSURE DON’T CARE OR VALUE YOU AS PEOPLE..END OF STOREY..YOU ARE JUST A NUMBER. ..Although I do accept responsibility, let me start with that, I missed a single debit order.. ..But there should be a human understanding element. Real people, real life issues and the occasional human error. One bounced debit order has plunged us into complete financial crisis… I am a father of 3 boys, family of 5. We have been with discovery for over 15 years, have been loyal, faithful and committed to Discovery. We buy into the whole Discovery family concept, as a result we spend in excess of R40k with discovery Monthly, yes R40k We have been platinum for years through healthy choices, have moved our insurance to them, our life policy’s , have medical aid with them and even spend massively on the discovery credit card banking, we were told that we would be looked after, we were convinced this was the right choice, boy were we wrong! Until this happened and you all need to be aware, everything changed! ..And if I can save just one of you from going through what we did I will be SO happy.. THE STOREY: My wife had a car accident end of February this year, a few days before the new successful debit order came off. Discovery called to ask if she was ok and thankfully she said yes but when she asked them for a tow, this fateful response came back. Answer: Sorry Mrs Moor, we can’t as you are not covered, your debit order bounced for February. So they left her stranded there to my absolute horror and disbelief, still absolutely sure I can still resolve the situation, because surely we are great customers, we made a mistake? I immediately tried to call discovery that same day over the weekend to pay the arrears but there was no one to talk to or an opportunity to pay the missing debit order.. On the Monday I was told that this was not possible because they tried the debit order again on the 15th and this too failed, so we are simply not covered. Their almost casual and standoff response was that they emailed my broker… because apparently that was my preferred choice of communication (really!?). And for something so important!! My broker said she emailed me and that’s that, im simply not covered for the accident. I had to beg her to escalate it which she was very hesitant to do.. I honestly never knew we were not covered until the accident or every effort would have been made to pay the arrears, this I promise you. Even though these challenging financial times I have made every effort to pay at least my insurance and my medical aid.. COMPREHEND THIS: So we have not missed a debit order, hardly ever, have almost been fully covered from inception, missed one single month (completely unaware). Then they continued to deduct for March and April successfully. No problem. So in fact we are talking one month in the scale of life… Not a single call from anyone! I’m shocked beyond belief that with all the money we spend with them Monthly (A service we pay for!), and especially for a service I respect and value the most with medical aid, that with all the money and all the call centres they did not think it necessary to call me for 50 cents and let me know I was not covered! For something so important. ..but they did call me to tell me my sun turned eighteen and do I want to get him onto vitality for R1000 once off fee. They also call you if you are not making your fitness levels but they wont call you for anything that might cost them like insurance or medical aid. What if my medical aid also bounced and my wife was hurt and needed hospitalisation, oh my word, I think we got off lightly. We now must pay for her car repair now of R100k, we also have to pay for the other car, another R20k and what if we also had to pay for hospitalisation, I can’t comprehend. Im gob smacked, shocked, hurt and resentful. Do not let this happen to you, change your mode of communication to telephone, call your broker and ask them to call you, really people, don’t let this happen to you! Because of one single failed debit order for which I was completely unaware. To my many friends who are business owners and have their and their staffs policy’s with discovery, think again, you are paying a premium for a service you don’t get, consider better cheaper options where real people matter. Love and blessings to you all.. Lance Moor lance@unigraphicsafrica.co.za
159 replies
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