NP
Nourisha P
Active since Apr 2021
10
Reviews
0
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Reviews
10 reviews5 months ago
Most inhumane service recieved by Vodacom
Being a customer of vodacom for over 10 years and getting service like this from them is disgusting. If there were any option to leave the star rating out I would because they do not even deserve the 1 star. On the 28th of October I received a call from Lindelwa, she offered me a upgrade on my current contract with vodacom and I asked questions and eventually I took up the contract she was excellent and helpful. I was happy with how it all went. i received the new phone in 2 days. When i got the phone i took it same day and got a screen guard and a cover because i asked if it came with a cover she said yes and when i received the phone there was no cover. I excused that and left it. She told me my contract will be on a top up plan and i will pay R399 for the Honor X9c, Honor X watch and a Honor X7of tab... I was happy, i asked to be deducted in December not november, she said no problem. Only thing is i wont get the allocated 1gig and 50 mins that i suppose to get for the new phone. I agreed to that. But on Friday the 31st, I tried to purchase airtime Like usual because i had an emergency. My dad was critical in hospital and i needed the airtime, when i went to purchase it said im not eligible. I called vodacom and they put me through to the Same lady. She apologized and everything and said in 24 hours it will be rectified. That was at 3pm... So she said she will call me on the 1st at 3pm before knocking off from her shift and find out if its done.I waited for her call and there was no call. I logged my first complaint and I was irate. And she never called me at all. The very next morning was the 1st of November, i got a message that i have been alocated the airtime and data. Which made me concerned i called vodacom and the guy told me that i received it because she put my deduction for the 31st of November. I got so mad i said that Lindelwa should call me n fix all this. I never asked for my debit order date to change from the 20th to the 31st. And further more a 1gig recurring whatsapp bundle has been added onto my contract and i never opt in to that. There after I got a message to say that 9.99 policy has been added onto my profile which mind u I did not authorised. Eventually on Monday the 3rd of November, Vodacom called me a lady name Phindile. She spoke to me I told her everything she said she will get back to me but before that she told me about the extra 14/15 rand extra I'll have to pay if my number goes on prepaid. Which to me is nonsense because I did not agree to that. My agreement was R399 for everything. Now she escalated it and then Sebastian calls me he is Lindelwas manager he said .. and I told him everything and he also suggested device recall and redo the contract that way the amount and stuff will change. I mean Vodacom should not promise one this and deliver different. Then Lindelwa calls me and she trys to cover her skin. She says it's only R15 extra and she nva added no value added on etc she gave me pathetic attitude I then said she must call me with her manager. When they both called me back together he seems as if he never listen to the recording. This made me more mad. Because they all don't want to listen to what wrong their agent has done and they say they will get back to me. Sebastian on the 4th called me again and said he will call me at 3pm with follow up as to what is going on with my query, he has not called me I have left Phindile emails requesting feedback and call backs and stuff from her or Sebastian. And no one responds nor do they call and tell me what's going on..now if Jnr staff don't follow up it's for management to do so but if management themselves don't follow up I guess it's time for higher authority to intervene because it's disgusting at the attitude and the mishaps that we face as customers. One whole week and my stuff isn't resolved yet they are closing the case number as resolved. I will continue to give them today to sort this out before I take this further up.... In fact I hope this complaint is seen by the directors or CEO of Vodacom... This is why the network is Dien off... This needs to be fixed and fast!!!!!
284 replies
6 months ago
Most disgusting and disrespectful service received for a 10 year plus customer.
Being a customer of vodacom for over 10 years and getting service like this from them is disgusting. On the 28th of October I received a call from Lindelwa, she offered me a upgrade on my current contract with vodacom and I asked questions and eventually I took up the contract she was excellent and helpful. I was happy with how it all went. i received the new phone in 2 days. When i got the phone i took it same day and got a screen guard and a cover because i asked if it came with a cover she said yes and when i received the phone there was no cover. I excused that and left it. She told me my contract will be on a top up plan and i will pay R399 for the Honor X9c, Honor X watch and a Honor X7of tab... I was happy, i asked to be deducted in December not november, she said no problem. Only thing is i wont get the allocated 1gig and 50 mins that i suppose to get for the new phone. I agreed to that. But on Friday the 31st, I tried to purchase airtime Like usual because i had an emergency. My dad was critical in hospital and i needed the airtime, when i went to purchase it said im not eligible. I called vodacom and they put me through to the Same lady. She apologized and everything and said in 24 hours it will be rectified. That was at 3pm... So she said she will call me on the 1st at 3pm before knocking off from her shift and find out if its done.or its now the 1st at 9.36pm and nothing is done i still cant buy airtime. And she never called me at all. Then this morning i got a message that i have been alocated the airtime and data. Which made me concerned i called vodacom and the guy told me that i received it because she put my deduction for the 31st of November. I got so mad i said that Lindelwa should call me n fix all this. I never asked for my debit order date to change from the 20th to the 31st. And further more a 1gig recurring whatsapp bundle has been added onto my contract and i never opt in to that. I want my stuff to be fixed with immediate effect because i gave the time frame that was asked and nothing was done. I am actually going to consider canceling this and taking up with a different service provider.
213 replies
9 months ago
Disgusting and pathetic service from netstar
2 years ago I took up netstar for my vehicle. I was on the minimum package and they decided after 2 years to increase my package with no email or even notification. This was annoying and not because of price but because of the principal behind it i decided to call them and query. I spoke to a consultant whom was extremely rude unfortunately i forgot the name, then i decided to cancel the package with netstar. 23rd of April 2025 i called In and spoke to itumeleng from cancelation and he said it will cancel and then he said i must pay some cancelation fees etc bcz i had a few months left for the suppose contract to end which i had known nothing about because this netstar was taken through budget insurance part of their package . he told me he will investage n get back to me n up till now he has not even called me once. The cancelation fee went off i left it n waited for him to call me. In may the premium went off my account i called in and asked then why they gave me their stories n i told them i was charged early cancelation etc. So they assured me that in june if it goes off they will do a reversal for my amount. June came i was debited and They reversed it. Then i received a threatening message saying im owing 117 and if i don't pay i will be handed to lawyers now i get messaged for 117 i will be placed on credit bureau. Which is unacceptable. I am now receiving calls during working hours to discuss this which is against popi act as i work face to face with clients and i explained this numerous times to the agents. Now to avoid all this drama i have paid the money and they still calling to said i am owing . i called them n asked them to call me back as i am on tea break and don't have airtime to waste on this stupid stuff. The lady has not called me back even my tea break is finished. I am disgusted with this.
336 replies
12 months ago
Disgusting Customer Service
This store is known to have such good stuff which clearly is true, however their staff attitude is pathetic, i Visited them today and was in the shop before 2pm which is their closing time. As far as my knowledge goes if a Customer is in the store they cannot be chased out but this store all their staff start chasing you out and they even come and tell you straight that you have one minute to find whatever you want and leave because the shop is closed. This is rather disrespectful and if a customer is in the store they should be able to finish their shopping not get kicked out. This is disappointing for a well reputable store. I drove 45 minutes to purchase something and got kicked out.
0 replies
18 months ago
The Dismal Service Delivery From Budget Insurance
I have received the most disgusting and poor service ever from Budget Insurance. I have a service plan policy with them and I have submitted a claim. They required documents for the claim which I have given to them, But they incompetence has blinded them enough not to see the fact that the parts they require is on the quote given to them. They want it on the maintenance plan which VW has stated it cannot be there for the purpose of: (Please note the tension-er and roller is a part of the cam-belt similarly like the bolts etc it is not an individual part on its own therefore it won’t reflect individually on the maintenance table because it’s a part of the cam-belt. The maintenance table will pick up the cam-belt is due but will not list every single part which needs to be replaced when a cam-belt change needs to be done. However on the quote it gives a break down of every single part needed.) I have provided this reason on email in black and white but they have still given me issues. A service for a polo tsi 1.0 is costing R22000.00 and a service plan which I am paying for and was told that it will assist me with the service and my car will be fully covered has only paid me out R19500.00 This is pathetic, it leads down to misleading sales and the worse thing is the agent that was assisting me from budget doesn't respond to her emails nor does she provide feedback. I am still waiting for a call from her manager since 16/10/2024 @ 09:00am and its now 14:12 pm The incompetence and bad service has now costed me R2500.00 from a loan which i needed to take because I did not have cash on hand to give the dealership for them to release the car. I now have to incur debit because of the pathetic service delivery from budget insurance
53 replies
24 months ago
PEDRO'S UMZINTO DISGUSTING STAFF ATTITUDE
I took a drive to Umzinto Pedro's with my friend with and felt like eating the chicken paella. We arrived n was looking at what to get. The lady took 15 minutes to attend to us. When we asked her to assist she said that there is no chicken so we asked are u serious as this is Pedro's Chicken. The lady had a stinking attitude and then we asked her name she picked up the slips and covered her name bage ask what we want her name for. As a corporate company she was suppose to provide the name. We said we going to post this on social media because of the disgusting attitude. She called the manager who came out n said he got no chicken he forgot to order the chicken n he did an emergency order but it did not come through. He then apologized and said sorry but no chicken. We walked away then he went inside the kitchen turned and talking to his staff about us. That was disgusting for a manager if he had a problem he should have came and spoken to us not go to his staff and talk loud enough for the customers to hear. This is a put off of Pedro's and I will ensure all platforms are aware of what Pedro's Umzinto staff are like.
53 replies
24 months ago
Disgusting and Pathetic service from Intercity Xpress
This is the most disgusting and pathetic service I have ever received from any transportation company. Intercity Xpress has no communication skills and no way of customer treatment. I have booked a bus to Johannesburg and the time it was meant to leave was 20:20 on the 15/04/2024 it was 8:30 I tried to get information on where the bus is because it was late I tried calling with no luck. They then gave me a WhatsApp number which I used. And at 9:03 they still couldn't reply to me to say where the bus is. It is raining people have work the next day and this is the way we get treated. The saddest part is I WhatsApp the number and say hi and ask about the bus and the person can't even greet they just say give the ref number and then worse part is I send numerous messages after that and don't get no response 33 minutes later. The bus is currently an hour late and still no news of where they are.
0 replies
28 months ago
Disgusting December Price Spikes
Blue Marlin Hotel and Restaurant in Scottburgh is Pathetic to the people. December does not mean Rob people. We go there once a week for pizza and the guys get beer. This has been done by us for a very long time. Today the 21/12/2023 we walked into blue marlin they ask us to buy R150 vouchers per person which is pathetic because one person isn't going to spend R150 we usually get a bill for R300 for 4 of us. We get there and ask what it's about, they do not explain it properly and we asked for a manager, they give us the manager name and don't call the manager. They give us attitude and do not explain anything. Does December mean that it's a money making scheme? Just because December is School holidays and Christmas does not mean that people should be ****** and treated so badly at the door. BLUE MARLIN HOLDS A HIGH name but their service has deemed different today. I am disgusted by the treatment and policy they hold in December.
0 replies
48 months ago
Disgusting and pathetic service.
I have been contacted in August last year to take up a 6 months special with this company and they said to me after 6 months the debit will stop. Its now after 6 months i am still being debited i tried contacting the number and email adress given to me there is no answer at all. They said they would contact us after 6 months to make the bookings for the place we would like to stay in. The Guy over the phone sold the product so well but now when it comes to provide service to us its is pathetic. I am disgusted with the Service I receive from them. And what makes it worse is they continue to debit the account of an amount of R250 and the bank as said to me once you took up the product they so clever they block it on their side so the bank cannot assist in anyway.
0 replies
61 months ago
Pathetic Service from Vodacom
My poor experience with Vodacom has lead me to this platform. I have had various contracts with the above mentioned service provider which I would not regret except for the last two, from this two, the first one I took as a sincere mistake but now it is no more a mistake. I have called in on various occasions starting from the 23rd Of February 2021 to cancel the contract, The lady then explained to me that my contract will end at the end of February and I was due for an upgrade which I refused and she still tried to push the situation and if I can say she “refused” to cancel my contract. She then did not assist me as she said that the system was down and when it comes up then she will do the cancellation and email me the confirmation, I never received the confirmation and she did not cancel my contract as I was billed the next month. I then called and the same happened they said they will get back to me and call me and email me but non of that. They said they will listen to the voice recordings and act accordingly and that I will not be billed again. I was billed in March and for an amount I do not agree with as on taking up the contract I was issued with a promotional SIM card which once again I did not ask for but I was given the card and once the contracted ended they started billing me for it. When this was queried they said they will cancel the contract and give me a call to confirm or an email.Here again they where going to listen to the recording and contact me but I have not received any feedback from vodacom. Now in April I have received a bill again for something I do not have anymore which is the promotional sim and the contract which was supposed to be cancelled, so Vodacom is now enjoying my money two months in a row. I have been asking for this contract to be cancelled for a while now with no glory. This is very pathetic. I will never make a mistake to promote or advise anyone to deal with Vodacom.
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
10 (100%)