DE
daleen E
Active since Apr 2021
38
Reviews
0
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Reviews
38 reviews1 month ago
USELESS
i received auth nr for myself that i was in hospital. My medical aid is for any hospital. But everything went of my vault savings which is now depleted. Anything else that i need my medical for i cant use. I pay R7000 a month on a medical that is useless. because the people that handle my medical aid is useless
159 replies
3 months ago
RIDICULOUS
i apply for hospital plan - top of the range for R2585 a month. I was accepted. on the 1st january 2026 there was an emergency kidney stones. i am battling from the 1st and it is now the 14th to get an authorization nr. this is ridiculous, as i didnt went to any doctors or hospitals in 2025, they want an assesment for the year 2025. VERY VERY BAD
56 replies
4 months ago
UN HELPFULL
PO NR: HPS503013 RIDICULOUS, I AM HOLDING ON FOR HOPURS WITH NO ON ANSWERING THE PHONE AND AFTER 3 DAYS I DONT HAVE MY PARCEL
0 replies
4 months ago
FNB AND THEIR SYSTEM ERRORS
on 28/11/2025, the FNB system deducted twice an amount of R550 from my account. Received a message that it was a system error, and they will reverse it. But now I have to fill in forms, and then only after 7 days will I get my money back. Which is unacceptable, as I need my money and can't wait for 7 days for FNB to sort out their issues. I want my money now
53 replies
6 months ago
Great car bad customer service
Thank you for my great car — I’m really happy with the vehicle itself; it’s in excellent condition and drives beautifully. However, I’m extremely disappointed with the customer service I received. Christo was unable to provide the necessary documents we requested, such as the service record and the vehicle tracking certificate. We have been waiting for weeks, and even after more than two weeks, we still haven’t received them. It feels as though once payment was made, the dealership lost interest in providing any further customer support. This has been very frustrating and unprofessional.
0 replies
9 months ago
Oneplan is ***********
I downgraded my policy to hospital plan as I can't afford the recent policy anymore. Which they confirmed it is done. Also I changed my debit order date to the 20th august which was also confirmed. But today they deduct R1850.50 from my account my last money that I have for food as me and my husband is unemployed and will only get money on the 15 August. Now they are *********** to reverse the money
106 replies
14 months ago
****
I PAY R4900 EVERY MONTH BUT MY CREDITORS KEEP ON CALLING ME AND SAID THEY DIDNT RECEIVE THE MONEY - THIS PEOPLE IS A ****
0 replies
17 months ago
NO CORRESPONDENCE
i was retrench, but i did paid for a credit policy. Last i received this email Hi Daleen, Thank you for bringing this to our attention, and we are sorry to hear about your retrenchment. We can understand how frustrating it must be to receive payment reminders in your current situation. The Team confirms that your email has been received and ensure that your case is escalated to the relevant department for immediate review and action regarding your payment status. Regarding your credit policy, we will also confirm the cover provided and ensure that all relevant claims are processed accordingly. We will follow up with you shortly once we have more information. Thank you for your patience, and please don't hesitate to reach out if you need further assistance. Kind regards The Debtline Team and nothing after that. it is ridiculous
57 replies
18 months ago
NO CORRESPONDENCE
I was retrench and i did send them an email on the 15/08 to enquiries @debtline.co.za, 0n the 05/09, 01/10, 07,10 and again today the 14/10 to payments@debtline.co.za. Informing them that i am retrench and have no job, but they keep sending sms that i havent paid. Why did i pay for a credit policy with them.
165 replies
Review Distribution
5 Star
4 (10.526315789473685%)
4 Star
0 (0%)
3 Star
2 (5.2631578947368425%)
2 Star
1 (2.6315789473684212%)
1 Star
31 (81.57894736842105%)