TP
Tertia P
Active since May 2021
18
Reviews
0
Industries
Reviews
18 reviews10 months ago
NO CUSTOMER SERVICE FROM DISCOVERY!!
I emailed the claims department on the 17 June as it seems my primary GP was changed however I did not make that change. When I visited my doctor 2 weeks ago I was them issued a doctor's bill because I was advised that my doctor was removed as primary. Removed by who?? I emailed the discovery claims department on the 17 June. Their automated message says someone will contact you in 48 hours but here I am 6 days later with no reply from discovery. Gp's bills are interest bearing but that's not discovery's concern. All they do is raise their premiums every year massively but they have no customer service to offer!
106 replies
11 months ago
Pathetic Showmax Service - Unhelpful
I'm a premium dstv client so showmax is free. It's been months on end and no one from showmax has even got back to me. The last comms with them, I had to call them and spent over an hour on call and still nothing was resolved. The consultant told me that Showmax was doing an upgrade so usernames were not working, you would get an invalid username error. So I as a customer couldn't figure out what was going on either. Eventually the consultant said change your username maybe change it to 1 different letter or number. She then went on to say for example if your username is username123 change it to username12. For me it didn't make sense at all but anyway nothing was resolved up until now by showmax their a terrible entity to deal with. They are of no help!
174 replies
15 months ago
Expired Card - No service received
In October 2024 I emailed Standard Bank letting them know my card is expiring in November 2024 because I realized I haven't received any communication from them to pick my card up or anything. It's already 2025 and still this bank hasn't done anything about it. The level of service is absolutely pathetic.
106 replies
15 months ago
No customer care service for cancelation of subscription
I've been trying to get in contact with this company and there is no assistance. I need to cancel the 30 day subscription. They don't even have a proper customer care service platform. How must this be canceled if we cannot get it done by self service???
0 replies
15 months ago
No proper communication channel - No Assistance
It's such a hassle to get through to Dstv. They have the let's chat option but that's not even good enough. On the 3 Jan 2025 I filled in a contact form because that seemed to be the only option left and still no one has got in contact with me. My grandmother has passed away and her Dstv needs to be canceled. It's absolutely ridiculous that no one can assist
112 replies
15 months ago
Quick and easy flight bookings-Great Flight Deals
I booked a flight for a family member on ZA Dreams. All was successful and made a saving with the 30 day Trial. Was quick and easy. I just wanted to know how to cancel the trial as there is no option on the site?
0 replies
16 months ago
2 years of Absa Insurance taking my money for an insurance I do not have with them. *****sters
If I could rate Absa Insurance a zero I would. I just logged a complaint last week mentioning how Absa Insurance opens up vehicle insurances on their customers names and takes out money from their account. I was advised by a consultant that Absa has audits throughout the year so they request existing customers proof of comprehensive cover for vehicle insurance. I sent this through immediately and a consultant even advised that he can see it was received by me in October 2024 but in December they decided to ***** and open up an insurance on my name and take out the money, today is the 6 January they took out money from my account on the 27 December 2024. There is someone by the name of Nthabiseng who emailed me saying she will investigate and get back to me on the 10 JANUARY! Then when she saw my complaint on this platform she said she will contact me on the 2 January. This insurance department in Absa thinks they can ***** people's money and then make me wait! When your workers are doing their jobs right. Does anyone know who does Audits for Absa? They must have external auditors. I want to let them know how Absa keeps their paperwork looking pretty. This bank should be ashamed 2 years in a row they opened up an insurance on my name and took my money. This is why I have my insurance with another company because Absa is the biggest *******.
56 replies
16 months ago
Absa Vehicle Insurance Department - *******ed
Just a few days ago I left a complaint about Absa Vehical Finance mentioning how they double debit me every year in December. With that complaint I mentioned how Absa takes out vehicle insurance for customers and takes out money their account. They take out this insurance with you unaware, you see and don't sign for anything but they deduct money from your account. Every year in October/November they ask customers to provide a Confirmation letter of your comprehensive vehicle insurance. So this document we get from our insurance company. When they requested for it, I sent it through immediately in October but because someone didn't do their job and load the document I sent the insurance department decided they will open up and insurance on my name and deduct the money (that is *****) they go through audits throughout the year so it's obvious they trying to make it look like they have things in order but if people did their jobs right, the bank would know I have a comprehensive cover! The consultant even confirmed the document was received by me. So I would like to know who authorizes for these insurances to be taken out, someone has to sign it off before you tackle a customers bank account. They debited my account on the 27 December 2023 of R1099. 07. There was a consultant who had the audacity to email me and ask for my proof of comprehensive cover letter again. They expect customers to send them things 10 times but they will not investigate the route of the problem! It's putrid. I believe the problem lies with Absa Insurance iDirect.
168 replies
16 months ago
ABSA BANK VEHICLE FINANCE - BIGGEST *****STERS
Hi Last year I had an issue with Absa whereby my vehicle installment was debited on the 15 December 2023 and on the 27 December 2023 Absa debited me again plus took out a vehicle insurance on my name and debited the insurance amount as well (an insurance I did not sign for) The bank contacted me and did resolve the issue in a few days though taking out over R5000 from someone's account is a huge problem they putting their fingers into people's account and opening up vehicle insurance on people's names assuming they do not have insurance. So for 2024 I have been emailing them making sure that it doesn't happen again this year and guess what this pathetic bank does the exact samething as they did last year. They debited my account on the 17 December 2024 and today they debit my account again for R5399.35 and I already know that they opened an insurance on my name. Please be very careful with this bank they are the biggest *****sters. Last year they told me it was an error on their side, this year I like to hear what they tell me and they have no sympathy they will just tell you the money will be in, 5-7 working days. What happens to the customer withing the 5-7 days. Will the bank see to your needs during this time? Last year I was going to open up a charge against the bank because not only did they debit my account twice but they opening up car insurance on my name and taking the money of my account yet I have a vehicle insurance with PMD and how can a bank pull out monies from your account when you didn't sign for anything 😲Absa is the biggest *******! For them to do this the second time is absolutely putride. I'm actually trying to move my vehicle finance to another bank and wouldn't advise anyone to deal with Absa.
168 replies
24 months ago
DSTV ABSOLUTELY DISGUSTING SERVICE
Hi in March I had bought a new TV of which dstv does not have the device make on their listing. So they had advised me that I cannot use the decoder, would need to cancel my decoder package and move over to streaming. I had then reached out to dstv on live chat to cancel the decoder package at the end of March because I had already paid for the month. They canceled my services on the 26 March with no explanation, I had to call their head office, spent 35min on the call. The consultant herself did not know why. She then reactivated my services till the 31 March and she advised on the 31 March 12pm the services will be canceled as it was their fault for deactivating my account 6 days earlier. I then had to visit the multichoice branch in Umhlanga, waited 2hrs in the que, a consultant assisted me and canceled the package. She advised the decoder package will be canceled as of the 1 April and the streamline will be activated(I even received an sms that the package will be canceled) in the month of April the package continued nothing was canceled. I had numerous of live chats through the app and everytime I reached out they would constantly talk about an amount I had to pay in. I was so shocked as I always pay extra into my account and currently the account is sitting on a credit. Eventually the consultants advised I call the head office again to cancel this package as this was just not working on my TV. I called in and spent over an hour on the call, the consultant was also demanding I pay in money for things I did not have like pvr and extra view. I pay R900 every month for dstv, on a premium package, I have no idea where and how Dstv gets these figures that I owe them money when my account is sitting on a R435 credit! Today I get home from work and my dstv services are off. I reached out to a consultant on live chat she advised my services were canceled because I ONLY PAID R900 for May instead of R929🙈I then asked her where are you getting R929 from she advised for my pvr and extra view. A pvr and extra view of which I do not have. I do not even have a decoder I have been streaming for the last 2 months. The consultant took a screenshot and showed me that on their system my package went back to a decoder package with pvr and extra view, status is disconnected pending reconnection😳when I paid R900 last week for May. I them asked her if she could help me and she advised they unfortunately do not have rights and I must call 011289222 to cancel the decoder and reactivate streamline. I have never in my life experienced such pathetic service, they messed up my account so much it's unreal, they constantly changing my package and doing their own thing on their side and then demanding extra bits of money. It's sad to say I am on a premium package, I pay extra on my account every month and for the last 3 months I have had the most disgusting service from dstv. I have been paying my account every month, for dstv just to stop my services. I have learnt one thing, never pay extra on your dstv account because they take advantage over loyal customers. My entire story here was all for a simple thing like, cancel my decoder premium package, move me over to the premium streamline package that's all. I would like someone to call me urgently as I would like my May Installment reimbursed to me so I can cancel my services with Dstv. It's ridiculous to be having endless issues over a simple solution of which the solution was made by your team of which your'll cannot get right. Wasting customers time and money.
106 replies
Review Distribution
5 Star
6 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (66.66666666666667%)