MR
Matlala R
Active since May 2021
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Finchoice ****
They handed over my account to a collection agency, I made arrangement with the collection agency and on month to month basis i pay as agreed, but yet the account is still showing on their name, account is now duplicated across all credit bureaus, they do not update my payment, the account keep showing missed payments monthly and yet I'm paying, their collection agency say they cannot assist me, but yet they are debiting on my bank. How possible is this? The amount is not updated.
53 replies
2 months ago
Ignored
Bought a bed, base is giving problems, always mail them and they promise to resolve our issues within 48 hours, yet that never happened, no one cares to follow up, update me or even to apologies for the delays. They do not communicate at all, I'm the one to keep pushing them. I feel like Russels is a ****
0 replies
2 months ago
Response time is lacking
Requesting a statement from this people can take days and days, but yet when it comes to pay they are fast to call when they have not received it
0 replies
2 months ago
Abusive consultants
You make an arrangement with them and they refuse to accept forcing you to pay according to their own terms. Very Rude and aggressive consultants.
0 replies
2 months ago
Abusive call center calls
Despite having made a payment arrangement with this institution on their Mobi money app, their call center calls me more than 20 times in a day with different numbers. Very unprofessional because i cannot answer the phone every ten minutes explain one thing to different people. Unorganized and manipulative, what is the use of having Mobi money money app to manage accounts and arrangements if call center phones every second.
112 replies
2 months ago
Refuse to remove duplicated account
Despite sending them proof from my credit provider, they still refuse to remove a duplicated account on my profile (Connect Financial Solutions). The only credit Bureau which shows account as duplicated, their team is very rude and never want to assist
56 replies
3 months ago
Unfair treatment
Nedbank ***** investigation department refused to pay my wife the money de*****ed to her, despite all the evidence provided, the bank still refused to pay her money back, however she was advised to take a goodwill offer which was way less compared to what she was de*****ed.
0 replies
3 months ago
Arrogant and Poor customer service
They duplicated one accounts across all credit bureaus , i reported the matter to them and nothing has been done about it, not even a single respond to inform me someone is attending the query. I would not recommend them to anyone . A complete ****
0 replies
3 months ago
*************
Their IT department takes over 12 months to update contacts numbers, being stuck with an old number since 2024 December, each time I call am promised the matter will be resolved withing 48 hours, that has been going on since 2024, no feedback given, they do not even make call references, quick to phone when payment is not received, but reluctant to address issues. Requested a statement for about 6 months , nothing to date
168 replies
3 months ago
****
Their phones are not working, having been calling them to make payment arrangements but they are nowhere to be found , even the address provided on their website is ****. But yet the account accumulates interests
0 replies
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (95.45454545454545%)