AS
Aisha S
Active since May 2021
7
Reviews
0
Industries
Reviews
7 reviews4 months ago
Missing Shoprite voucher
I bought two R100 Shoprite vouchers to send as a gift. The recipient only received one voucher on her cellphone. My credit card had been debited with R200 though. I queried by sending an email to computicket, received no reply, forwarded again and no reply. I have also contacted the call centre three times at different times but juts eventually get a message to says there is high cal volumes. Today I received an email with Shoprite Money market’s details so I contacted their call centre. and again congested line. So poor customer service from computicket and they are basically passing the buck to Shoprite now. So who issues the virtual voucher to the recipient? This leads me to conclude that someone decided to keep my other voucher.
0 replies
11 months ago
Bad management
I visited MRP home on VA Waterfront Cape Town on 1 June 2025 before 11am. Firstly it took 5 min for a cashier to arrive at the empty tillpoint area although there were other staff in the area. Another customer was also waiting. Secondly I paid cash for my purchase and was due to receive about R44.30 change. She only had a R50 - finally after several minutes found notes to make up the R50 and asked me if I had coins. She called for the supervisor who told her to go to MRP sport store which is located next to the Home store. She returned, unsuccessful. She asked me again if I had coins so I asked her if she wanted to see my purse as I told her before I didn’t have coins in my purse. Finally after 5 minutes a staff member gave her a 30c and another staff member gave her a R4. I was told that the store only gets “change” on one day , which was Saturday so they will not get change for a 2nd day. The supervisor apologised for the situation which I found totally unacceptable. They were probably waiting for me to say that I don’t need the R4.30. Is this an acceptable situation and business practice.
106 replies
11 months ago
Good service from Aston repairs and services.
I have a dishwasher that was not switching on. Rowen the technician was courteous and knowledgable. He did a thorough assessment and fixed the dishwasher. I could start a cycle while he was on site. He also informed me about the service guarantee.
0 replies
12 months ago
Atrocious Service from Telkom
I contacted Telkom on behalf of my pensioner parents who have a landline and Fibre. The account is paid up each month but they had not had telephone services for almost two months and the Wi-Fi suddenly stopped about two weeks ago. I contacted Telkom- they said the line is suspended due to “credit limit” of R0 and my father, the customer, needed to ask Telkom to increase the limit so that he can get telephone services again. It took three phone calls for an agent to tell us that the credit limit is the reason for suspension. The agent escalated it so that we can increase the limit- that she decided on R1500- and said it will take 48 biz hours to effect. In the meantime, while I’m on the call with Telkom and complaining about paying about R700 each month for a telephone that’s not receiving or making calls - the land line is miraculously restored and I could make a phone call. Obviously she restored the line but when I called back three days later to ask about the lack of Wi-Fi - they said it’s still supervised and it will take 72 hrs. I called back 4 days later and Billings dept cuts me while they wait for my fathers info to come up. Basically I’m being passed from technical to billings each time and receiving no joy from Telkom. Today I called to complain and then they kept me on hold for 28 minutes. So basically Telkom Has been billing about R700 plus past few months but no telephone service and now no wi fi. Atrocious service and daylight *******.
0 replies
45 months ago
Professional service...
Professional service and my needs were addressed.
134 replies
60 months ago
Excellent customer service
My first visit to the Sea Point Branch. Excellent customer service from Chris and his colleague.
0 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)