LM
Lindiwe M
Active since May 2021
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Good Quality, Timely Delivery.
I am simply overjoyed at the quality of the towels I customised for my husband for Father's day, seemed like there was a spelling error on them, but the quality is good and the packaging is perfect for the occassion! Way yo go Netflorist!
0 replies
17 months ago
Professional Service from Mo.
We are first-time home buyers, and we were referred to Finance a Home by our Agent, she referred us to Mo, and from there, believe me when I say the only thing I had to do, was to compile and send documents to him! never lifted a finger or broke a sweat, and he did all the heavy lifting, got us a preferential rate, along with professional advice and recommendations, and from that we realized that he works for our interest ****erally!). We are extremely happy by the service and after-service Mo has given us, now we looking forward to starting our journey stress-free and comfortable. I will absolutely recommend Finance a Home.
0 replies
23 months ago
Great Service, Great Food.
I want to commend the exceptional service of Pizza Del Forno (Glenanda), from making the reservation to being catered for as a family of 9, including toddlers. Firstly, they have the most amazing Pizzas, the kids absolutely enjoyed them! We were treated really well, and we had been there for a date with my husband, the service was constantly good, definitely a family-friendly restaurant, and the managers are constantly on the floor checking in on the customer. Keep up the good work!
0 replies
27 months ago
Sister Felecia - needs more training on Customer Service.
Sister felecia, if she is a sister, is the rudest, and least informative of all the "nurses" you have. Try to train her on Customer service. She acts like a Government Hospital nurse, dismissive, rude, and will make you feel stupid for not understanding the "guidelines and procedures",. She is an absolute nightmare to deal with!!!! Tyme Health is definitely NOT value for money!
0 replies
33 months ago
NO COMMUNICATION
I made an order on the 13th of July, and till today I still haven't had fibre installed. Apparently there is an extra fee I have to pay, which is a shortage of what metrofibre is paying the installer (Private contractor). I followed up and the consultant said "Oh there's an outstanding fee which needs to be paid, I just need to check if it has to be paid by you or us, will call you back in a moment", she never did, I called again, different consultant, I get the same response. So on Friday, I called again on Friday afternoon, I get told that the shortfall is due to be paid by me, because "Metrofibre covers certain meterage when doing installs, but mine requires more material etc." I say okay, so what is "certain meters", and what is the difference? why have I not received an email with the update and the additional invoice, or simply get called back and have someone explain to me, I am literally hunting you guys down for what you are supposed to do. She asks me to hold, she needs to call someone from the department and ask for me. She calls then tells me the same thing, Metrofibre pays the contractor up to R10000 for an installation, yours is more, I ask by how many meters? how did you come up with that estimate? I get no answer. She then tells me, I'll follow up with the maintenance department, ask about how the payment should be made, then call you back, It won't take more than 2 hours, and she never did call back. So in my mind, there is no way to really prove what I have to pay the extra amount for. No one at Metrofibre has bothered to follow up or even make sure that the contractor is submitting proper figures. I don't want to imagine how it's then like to get customer service/support from them after signing up. And I was looking at reviews on Hello Peter, they have a 1.88 out of 5 stars. Worse of all is that the "Customer service" people are just random people working from home(I heard dogs barking and cars etc in the background), and they know nothing about the processes. I am really disappointed at the lack of communication, and care, but Judging by the other reviews, it seems I have dodged a bullet, and can't imagine how horrible customer support is once you have paid them!!!
60 replies
46 months ago
Lies & Hiding crucial information regarding customer orders.
Good Afternoon, I would like to complain again on this matter, the first person I spoke to when the issue was raised was named Richard from the Makro Call Center, and that was on the 06th of July, and after relaying my story, he told me the order would be dispatched on the same day, and it WAS NOT, the next day I got a call from someone doing an "investigation", then since then I had been sent from pillar to post by Makro & DSV with automated responses like we have "escalated the matter to the relevant department" or "we are still waiting for a response", and all this time I also have been calling. I sent emails to a lady called Jabulile Khumalo asking about progress and the last 2 emails have been answered, mind you the last email from DSV was that they couldn't locate the sugar...... Today I called the Makro online call center and was told the order was dispatched, and me asking if the order hadn't been dispatched in the first place did not fetch me an answer, I then asked for the number for Silver Lakes, which then I did speak to a Lady named Philline, who then sad she was going to investigate then get to me, which she did, and to my surprise, she said the sugar was only going to be dispatched TODAY and she 'wasn't sure' when I would get the sugar, surprising because DSV is their "partner", and bad luck to me because they can't treat it as an emergency !!, they couldn't dispatch it because there was a technical issue, then I asked, DSV said they couldn't locate the sugar, that's when she dropped the bomb, the sugar WASN'T EVEN DISPATCHED IN THE FIRST PLACE!!!!!, and how it appeared on the invoice remains a mystery, and she did say she was concerned as to how the information was not shared with me in the first PLACE!!, so I had basically been lied to by the Makro consultants , and who's gonna take responsibility? NO ONE!! I was told I can only get a "sorry for the inconvenience" and nothing else for their own incompetence, lies and misinformation!! That's what being a black person gets you, you spend your money , get **** service, spend more money trying to compensate for the results of the **** service, they literally get **** thrown at our faces....and an autonomous and an indifferent "we apologize for the inconvenience" and the **** government law also agrees! It's vexing!! It's tiresome, it's our reality! Enjoy making our lives a misery! NO ONE IS RESPONSIBLE!
134 replies
47 months ago
Redeeming Vouchers!!!!
I previously gave a 5 star rating, but they did a u turn on me on something as simple as claiming rewards, they have an unreasonable requirement for claiming points!!! IT'S LITERALLY JUST CLAIMING POINTS!!!! Points that i have worked hard for!! I cannot claim because my premium is less than R200, mind you my premium is R199. 20!!!!!! Utterly disappointed!!!!!
134 replies
48 months ago
Helped by Oritshidza
Wonderful and speedy assistance from her, with things I have beeen trying to change on the Pineapple app, the app itself isn't that great, but as the consultant are quiet speedy with their responses.
134 replies
Review Distribution
5 Star
4 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (50%)