LM
Lerato M
Active since Jun 2021
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Life Cover
BONTLE MOEPYA is such a lovely person. Thank you so much with your help setting up my life cover.
53 replies
15 months ago
*********
CMH East Rand Service and Parts Department is diabolical. 1. My broken car stood in their parking lot for over a week post payment for them to even begin diagnostics. The entire repair took 3 months of constant back and forth and threats. 2. Once diagnostics were complete and I told them about my extended warranty the quote (for an engine overhaul) was over R 120 000.00 3. My insurance paid about R60 000.00. I paid R 12 000.00. Leaving me with a balance of about R 50 000.00. My suspicions grew and I decided to contact stellantis and get a comparative quote because the most expensive part (R 32 000.00) was a deal breaker for them and they insisted I pay cash. Well to my surprise Stellantis did not have the part on their system, a system CMH East Rand uses to source parts. 4. Once that **** came to light the quote suddenly drops to just over R 70 000.00 but I had to wait close to 3 months for any real progress to be made. 5. It's now December, my father is making threats, and my car is ready for collection. We collect the car but my Aircon and tyre sensors do not work and I'm liable for the repairs. After a protest they fix the Aircon but refuse to take accountability for my tyre pressure sensor which I later discover was removed from my vehicle while it was on their floor. 4. They then quote me over R 5000.00 for one tyre pressure sensor, which I bought for R 898.00 at Williams Hunt via Stellantis. So again they tried to **** me. 5. Yes, I did call CMH Headquarters and the manager I spoke to threatened me and said they're doing me a favour so I best behave and be grateful or they will take action. Long story short. CMH East Rand has a tendency of manipulating parts prices they claim are provided by stellantis. A business is expected to make a profit, granted, but you do not charge R3000 for engine oil, multiply every part by over 3 times it's worth to make a profit. That is *********. If I didn't enquire with stellantis, they would've walked away with over R 50 000.00 in profit, R 32 000.00 of that is a nonexistent part. Do with this information what you will but I would suggest you source parts at a reliable dealership and CMH East Rand is not. Their staff lacks accountability, lie with ease and gaslight you into believing their right and you're wrong, even when you have proof stating otherwise. They may counter my review but I have proof, I have kept every document and conversation, if you need to see the proof to believe me, I will gladly share it.
0 replies
15 months ago
********* and Negligent
CMH East Rand Service and Parts Department is diabolical. 1. My broken car stood in their parking lot for over a week post payment for them to even begin diagnostics. The entire repair took 3 months of constant back and forth and threats. 2. Once diagnostics were complete and I told them about my extended warranty the quote (for an engine overhaul) was over R 120 000.00 3. My insurance paid about R60 000.00. I paid R 12 000.00. Leaving me with a balance of about R 50 000.00. My suspicions grew and I decided to contact stellantis and get a comparative quote because the most expensive part (R 32 000.00) was a deal breaker for them and they insisted I pay cash. Well to my surprise Stellantis did not have the part on their system, a system CMH East Rand uses to source parts. 4. Once that **** came to light the quote suddenly drops to just over R 70 000.00 but I had to wait close to 3 months for any real progress to be made. 5. It's now December, my father is making threats, and my car is ready for collection. We collect the car but my Aircon and tyre sensors do not work and I'm liable for the repairs. After a protest they fix the Aircon but refuse to take accountability for my tyre pressure sensor which I later discover was removed from my vehicle while it was on their floor. 4. They then quote me over R 5000.00 for one tyre pressure sensor, which I bought for R 898.00 at Williams Hunt via Stellantis. So again they tried to **** me. 5. Yes, I did call CMH Headquarters and the manager I spoke to threatened me and said they're doing me a favour so I best behave and be grateful or they will take action. Long story short. CMH East Rand has a tendency of manipulating parts prices they claim are provided by stellantis. A business is expected to make a profit, granted, but you do not charge R3000 for engine oil, multiply every part by over 3 times it's worth to make a profit. That is *********. If I didn't enquire with stellantis, they would've walked away with over R 50 000.00 in profit, R 32 000.00 of that is a nonexistent part. Do with this information what you will but I would suggest you source parts at a reliable dealership and CMH East Rand is not. Their staff lacks accountability, lie with ease and gaslight you into believing their right and you're wrong, even when you have proof stating otherwise. They may counter my review but I have proof, I have kept every document and conversation, if you need to see the proof to believe me, I will gladly share it.
0 replies
15 months ago
Do not procure parts from them
CMH East Rand Service and Parts Department is diabolical. 1. My broken car stood in their parking lot for over a week post payment for them to even begin diagnostics. The entire repair took 3 months of constant back and forth and threats. 2. Once diagnostics were complete and I told them about my extended warranty the quote (for an engine overhaul) was over R 120 000.00 3. My insurance paid about R60 000.00. I paid R 12 000.00. Leaving me with a balance of about R 50 000.00. My suspicions grew and I decided to contact stellantis and get a comparative quote because the most expensive part (R 32 000.00) was a deal breaker for them and they insisted I pay cash. Well to my surprise Stellantis did not have the part on their system, a system CMH East Rand uses to source parts. 4. Once that **** came to light the quote suddenly drops to just over R 70 000.00 but I had to wait close to 3 months for any real progress to be made. 5. It's now December, my father is making threats, and my car is ready for collection. We collect the car but my Aircon and tyre sensors do not work and I'm liable for the repairs. After a protest they fix the Aircon but refuse to take accountability for my tyre pressure sensor which I later discover was removed from my vehicle while it was on their floor. 4. They then quote me over R 5000.00 for one tyre pressure sensor, which I bought for R 898.00 at Williams Hunt via Stellantis. So again they tried to **** me. 5. Yes, I did call CMH Headquarters and the manager I spoke to threatened me and said they're doing me a favour so I best behave and be grateful or they will take action. Long story short. CMH East Rand has a tendency of manipulating parts prices they claim are provided by stellantis. A business is expected to make a profit, granted, but you do not charge R3000 for engine oil, multiply every part by over 3 times it's worth to make a profit. That is *********. If I didn't enquire with stellantis, they would've walked away with over R 50 000.00 in profit, R 32 000.00 of that is a nonexistent part. Do with this information what you will but I would suggest you source parts at a reliable dealership and CMH East Rand is not. Their staff lacks accountability, lie with ease and gaslight you into believing their right and you're wrong, even when you have proof stating otherwise. They may counter my review but I have proof, I have kept every document and conversation, if you need to see the proof to believe me, I will gladly share it.
0 replies
59 months ago
Service workshop incompetency
The service department is less than incompetent. My car was towed into Peugeot Northcliff on Saturday, 22/05/2021, upon arrival, no confirmation was sent to me, requiring me to use Tracker to find the dealership my car was sent to. On Tuesday, 25/05/2021, I decided to make the first move and call Peugeot to ask for a diagnosis or at least an update, they were unable to give me an answer as they were still busy with other cars. Wednesday to Saturday (26/05/2021 to 29/05/2021) I called at the end of business each day only to be told that my car is being worked on. I am aware that a diagnosis does not take 4 days and I kept checking tracker. According to tracker, my car was moved out of the building every morning, and moved back into the building in the evening (the ignition would be on for 3 to 4 minutes at a time), so I was aware that my car had not been worked on. On Monday morning, 31/05/2021, when I again had to call and ask for a progress report, I was told their diagnosis machine could not connect to the car and it would be sent to Williams Hunt Roodepoort by the end of business, when I checked my tracker that evening, my car was still in Northcliff, I then called on Tuesday, 01/06/2021, and the lady said she will send it to Northcliff once a driver is available. As you can tell, I was very patient with Peugeot Northcliff, so I decided to organise space for the car at Williams Hunt The Glen, and I fetched the car on the evening of 01/06/2021. When I fetched my car the lady expected praise for having washed my car, had no regard for the inconvenience caused to me and gladly sent me away without remorse. Less than 24 hours after sending my car to The Glen, it has been diagnosed and fixed. Peugeot Northcliff kept my car for 9 working days without a mere diagnosis for an issue that was fixed in a day. To say this place is incompetent is the largest understatement. Do Better.
0 replies
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5 Star
4 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (50%)