Active since Jun 2021
Ref number: 554878471. The most unpersonal service. No way to contact them by telephone, watts-up. I had an agreement with the person that dropped the car off to collect it again here. He also stated that they will pick up my banking details so that I can get my deposit back. I can take the car in, but how am I going to get home. I just received a watts-up stating: The car must be back by this time or I will be billed extra. I you want to be only a number and don't like to be treated like a human then Europcar is for you.
Disappointing. To wait 3 working (5 days) days for them to pick up documents. The pick-up time was given by them for between 8 - 10 they only arrived at 11:00. I need to trust someone to be on time, people have other things to do and to wait for them. Ref Nr SST77435
For years I have complained at FNB for refusing to allocate e-bucks to me, their response to me every time was comes down f@#%k you. If you don't own a smart phone, you don't qualify. Then last month, even though I did want to, I got a smart phone. Then I went to a FNB branch, they helped me to downloaded the app, then they show me how to go in to: Track my rewards; View my credit status; set up my smart budget; how to play ebuck games; how to open and read BIB books; I got a credit card and used it; my pension is paid into my acc; I have investments and a home loan. With great anticipation and looked how much I e-bucks I got last month. Their reply was: F@#%k you you did not qualify for e-bucks last month. WHAT !!!!!!! I don't know how to respond to that.
This morning I visited Willowbrige branch in Cape Town and I was very impressed with the service I got while I was there. I was assisted by Siyanda. She was friendly and very knowledgeable about the products and she made me feel like I'm the most important person while I was there.
I have ended my policies with Outsurance in August this year already. I also send an e-mail to them on 24 August 10:23 to confirm this. To this day they are still deducting my money. It is 3 months already I think that is unacceptable. Today I tried to send them another e-mail and got this reply..."We’re unable to reply to your mail. So, let’s chat!" ....I think what they are trying to say is this: We don't want you to have proof of the communication. In that way you don't have any proof.
I received this sms from FNB:" ....update with Credit Card to avoid block in 24 hours" I do not have a credit card FNB, but block my acc. Why must I have a credit card if I do not have any credit and I will not get a credit acc. You already discriminate against my by not giving me e-bucks, because I don't want to use a 'smart' phone, now you want to discriminate against me further by blocking my acc. for not having a credit card. (I must restrain myself not to use more 'appropriate' language.)
The worst insurance broker. I paid every month for years, but now that I have a claim they refuse to pay the claim. I've given them the papers, spare keys I don't the car is on my name anymore. Just excuses. Please save yourself the heartache and don't use them.
I just want to say thank you to Wimpy Tygervally for your consistant awsome service. We go there every month and without exception your service were friendly. Thank you.
When I did my login earlier, I got a message that FNB is no longer going to use sms for the OTP login. My question is: What about the people that cannot afford a so called smart phone. They will not be able to do online banking any more. I had the problem with FNB in the past where I had an issue of FNB discriminating against people that does not have a smart phone. They do not qualify for e-bucks, which is still true up to this day. All they say it is in the ‘Terms and conditions’, as if it now make it right or I must not see it that way. During apartheid we also had ‘Terms and conditions’ – if you were white the ‘Terms and conditions’ said that you had certain privileges. This was WRONG, no matter what the so called ‘Terms and conditions’ were. If you are privilege enough to own a smart phone, be thankful and leave it at that. Don’t now go and make ‘Terms and conditions’ where you discriminate people whom are less fortunate than you by making it impossible for them to do online banking. People are suffering enough they do not need FNB to make it worse.
I really thought that the discrimination age was done away with. I thought that if I have a: 1) Bond, 2) 32 day Saving acc, 3) Pocket Save, 4) Tjek acc, that I will qualify for e-bucks, but sadly NO. What FNB don't tell you is you have to have a certain type of phone as well or you will not qualify for e-bucks. Just make sure that you have this type of phone before you open a bank acc with them, or there will be discriminated against you, you will be excluded and you will not get any e-bucks. I can not even begin to say how dissapointed I am in them.
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