JG
Jerry G
Active since Jul 2021
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
FNB Premier Suite is just a front for their usual 'Home Affairs'-like service
I thought that the VISA assurances for a bona fide R10k online purchase for Christmas Day 2025 express delivery will be well protected by FNB, especially the Private Banking Suite - NO SO, this is South Africa, remember?! I have since been struggling to obtain an online refund from Broadway Jewelers in Krugerdorp (see review in jewelry)- merchant has "many challenges" with NO intentions to refund- immediately logged payment dispute REF:20251229_123904844 via Card Division (Premier Suite couldn't be bothered). "Normally takes 30days" and I followed up thrice (30days remember) and found out (each time) that neither Card Division, Secure chat advisors, nor the mighty Premier Suite hadn't even bothered to call the merchant- they ALL kept stalling me (like I should be quiet and go back to sleep- next to the cops who're 'investigating'). No surprises that FNB Premier Suite is all charges and no delivery on protecting loyal consumers' online purchases- their promise of convenience (at a cost) is all pork fat sizzling whilst the ****mers get away with the breakfast bacon!!
112 replies
2 months ago
Broadway Jewellers in Krugersdorp is a ****
23rd Dec 2025 I went in to buy a watch and Amer told me that "stock was low", I then saw the watch and successfully bought one online order #2603. I immediately received one of MANY calls from Amer then was told many sad stories all of which conflicted (their marketing arm is new, they no longer have it, the lady who does refunds is on leave etc) after I smelled a ****, I demanded a refund and was told many newer sad stories- NO COMMITMENT IN WRITING. I still don't have my refund nor R10k watch: YOU HAVE BEEN WARNED
0 replies
14 months ago
So... what EXACTLY is it gonna take for you to trust me, CheckersCastleGateHyper??
What did I do wrong? I've headed in during a quiet Sunday morning, done my homework and quickly picked up essentials and also took up four tubs of yogurt on special (fridge alert says:#Brand# plain 1kg R10 discount). I get to the till and no. Silly me! Then I tell them, to have a looksee and voila; I'm not mad. They call in the supevisor (Euclid) who insists that they take his phone and verify with a picture. When they arrive the supervisor still had a problem (after checking the pamphlet) and wouldn't honour the discount. I insist that he follows me to see the instore alert himself. After reading it he still insists that its not the same "plain" yougurt and calls for the security footage!! I point out exactly where the last four were and tell show him the empty space- but he wouldn't have it. Security footage to determine what exactly, I ask?- "I just wanna check something", he says, "Are you sure that you found the yogurt there?". Just to clear up this madness, I pick it up, took off glasses and reread it- so did he, but he gets that it only applies to "stock that was there", which is cottage cheese! First I'm still accused and now I also have it wrong,REALY?? The brands aren't even the same! All of this points to me being a ***** customer and the eye in the sky will expose me. The last vestages of my waining dignity were sreaming for a medic! All my dramatic expletives came, a huffing to stage-right, beaming and ready for their 15mins of fame; but no, I had to be the better person and warnin him that I would take the matter further if he was wrong. I just thought that I may just be mistaken, maybe I do deserve to be treated fairly, just maybe, right? So, last ditch, I called for the store manager(Tsepo) who quickly heard from Euclid and we, shocklingly awaited the outcome of the footage- shock horror! Once, I was cleared (and not certifiably crazy), no apologies were offered and I insisted on taking it further. A quick offer was made for the "help of R10 each". So I'd need answers as to how and why we really got here and all I got was Nothing! So, please tell me what I need to do to NOT have this happen to me again?
0 replies
25 months ago
DAMN, Dischem!! You buy new but get get Sloppy-seconds on refunds
After Menlyn Branch messing up my online fragrance order #2786751 only 50% fulfilled for two each of newly released fragrances, I easily bought the remainder at Irene. However, after a week, the remainder arrived and I collected from Menlyn after returning the Irene purchase; but the first (of four) bottled sprayers was faulty and and unsprayable so I tried to return it at Menlyn today 14th Mar. The lady agreed that it was faulty (blocked nozzle) and issued a new one as requested but, rather strangely (despite my refusal), insisted on opening it there and then!! I explained that the order of four, was two of a kind and that the first bottle was messed up; probably from a dud batch ie. implying the the unopened unit at home probably also has the same fault. Hence, I wanted an unopened unit to be sure then to return home and use the initial unit (that way only ONE is opened). If faulty the remaining unit was then ALSO to be returned. Sounded reasonable enough to me; think again. I was told to either accept the new tester or to take a refund. I refused both and insisted to see the manager. Hennie(salty manager) arrived and concurred that it was those my only options. Annoyed, I then insisted on a refund BUT to first have have the preposterous matter reported to Hennies manager first! Once his even saltier manager arrived, I then explained my suspicion of a faulty batch and was shockingly told to return home and open both units in their presence AND that I would only receive two newly opened tester:, *** right??!! They BOTH mentioned "How were they to know whether that was in fact the actual unit purchased?" I was told to wait an hour until the JPG rep could 'verify' this claim (no help for possible second dud at home!!)... After an altercation, Hennie's manager rudely declared that even a refund would be granted! What did I miss? How humiliating!! You'd think that if you'd bought an expensive, "unusually" UNOPENED bottle of wine online (yes, Dischem; we now have the technology) and returned it due to an agreed upon fault, say soured corkage, that the shop wouldn't first agree on the defect, open your refund, and take a giant sloppy swig or two at it and burp out to you: "This one tastes just fine to me; take or leave it (free(backwash included at no cost)!! Needless to say, I'd immediately left and reported to Dischem HQ emails are abounding, but don't hold your breath, I'm not!!
0 replies
34 months ago
Completely, unapologetically pathetic!!
I’d placed an online order, paid, waited ..... and waited .... Four days later the order was summarily canceled. No rhyme nor reason given just a royal “Stuff you!” - for hiking shoes at that!! Complaining too Custer service two days ago is just as ineffective- Lesson learnt!
60 replies
48 months ago
Key Deposit THEFT since March 2022- sies julle!!
Skaam julle, Crystal Springs!!! I've not had my key deposit returned (no breakage, nor pilferage at issue). Said to be returned "within seven days"), no show despite a credit card dispute and on-going battle!! Daylight robbery for supporting local business Pity that I cant rate below zero....
208 replies
58 months ago
Even FNB Premier 'service' sucks!!
On 24th June, I've had an unsolicited call from fraud division and we'd identified a suspicious transaction. I'd agreed to new card issue ("3to5 days, max" Thabo said). I've been unable to transact and had to beg them, only to find out (Mr Delivery) that NO card was issued! TWO WEEKS late and Eight calls(same day) to 'premier' suit, a ray of hope was given(temp, virtual card- use then burn) and I was told that a new card would be issued via "speed" courier (3days). Demanded that TWO supervisors (Chris&Ntabi) intervene: No joy until 5days later. End business: 06th July 2021 It arrived on day5 but, wait for it,... it was the WRONG card (the self-same burn after reading one)! Only three calls this time, I begged(again) to speak to a supervisor and Chris(5days, finally!) called. After reading the case whilst I was holding (I kid you not), he brilliantly concluded that they're still looking into it- only now, more seriously. Yeah!! Unsurprisingly, I'm still charged for missed debit orders off a locked account and I still cant draw any petrol money and need to use takeaways to eat: The Mr Delivery irony is not lost on me (but they are!).
0 replies
Review Distribution
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4 Star
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2 Star
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1 Star
7 (100%)