PA
Peter A
Active since Jul 2021
20
Reviews
0
Industries
Reviews
20 reviews2 months ago
Repairs/ Replace
Took my phone in for repairs as it is insured throught Vodacom, when giving in phone I asked to rather replace the phone because the screen is cracked, the camera cover lens is cracked, battery is swollen, which opened up the casing on the rear and the phone is bent(concave) and through my past experience it will never be straight again because I was told it will only be ready Tuesday. I then went and purchased another phone in the interim period (phone of very weak quality compared to my handset) just for phone calls. I later then recieved an sms stating that there is a backlog and phone will take longer to repair. I know that phone will never be straight again through my past experiences hence why I asked for replacement and also the waiting period is pathetic compared to an ordinary cellphone repair shop who will take max 24hours to repair the phone. So in a nutshell a person pays for insurance on a monthly basis, then when you have to repair a phone you will pay excess and also have to buy another handset in the interim(low quality) and be incovenienced, if I add up to all the amounts it is best to rather repair at a normal cellphone repair shop as it will be cheaper and less inconvenient. If I am not satisfied will the bent phone after repairs will I have to pay the excess for the work done and just accept it as is and then also wait again and be inconvenienced after waiting already? How can a small SMME be faster than a multi billion company to repair something? Why do I pay every month insurance to be inconvenienced when you pay it to avoid unnecessary problems, but when it comes to payment every month I play my part and it gets paid but now you have many problems and stories when I request to rather replace to avoid inconvenience and going back and forth if I am not satisfied?
2 replies
2 months ago
False advertising
Don't advertise the delivery for 3-5 days when it takes longer than refer customer to courier but I purchased something from you not courier.
0 replies
6 months ago
Release
Since Thursday morning I have been waiting for vehicle, been told 48hours, now I must sit around and wait and can't plan anything because I must wait, but you dont have to wait and sit around for monthly premium.
1 reply
6 months ago
Reversal of funds
On Friday two online transactions did not go through, still today money has not been reversed.
1 reply
11 months ago
Thabang and Joalane ...
Thabang and Joalane gave me good service over the phone and helped me promptly
1 reply
12 months ago
Subscription not received
I was charged a yearly subscription but I am recieving 1 month
0 replies
13 months ago
Failure to disclose settlement amount
I phoned twice to request a settlement amount, I am still waiting... Seems like you want to keep people paying interest on accounts to generate more income as you can't give me a settlement amount in an email.
1 reply
15 months ago
Call center
When you phone in they answer once but never again and it is just to get some information regarding decoder set up.
0 replies
17 months ago
Just would like to k...
Just would like to know if you can add a call me back service
1 reply
21 months ago
Thank you Candy for ...
Thank you Candy for the wonderful service and guidance provided when I phoned in for assistance
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
5 (25%)
3 Star
1 (5%)
2 Star
0 (0%)
1 Star
14 (70%)