WB
Wilma B
Active since Aug 2021
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Burst Pipe, no help for 2 weeks and still counting!
Submitted claim 2 weeks ago 22/09/2025, lost 350 000 litres of water, they do not come to fix water leak. They book the plumbers out for an hour and leave. After 3 visits their leak detection failed. 3rd attempt they did temp reroute, once again leak was not there, they took off our copper pipes and installed plastic, and it all leaked. Still with the main burst running as well. They dont call to keep us up to date. They fail on ALL the promises. Not worried that such a huge amount of water is under our foundation. Never mind the water loss.. They know its urgent, but they keep on pushing other clients jobs above ours. They have an excuse to fix it every time. Not enough time, not a proper plumber on site, not finding the leak. So I am waiting for them now for the 4th time. They promised to be here early morning to do the reroute, NO ONE SHOWED UP, NO ONE PHONED. Who will pay if my house's foundation collapse??? Dissapointed beyond words!!!
0 replies
40 months ago
Bestway pool pump, warranty not even viable, cant return and no help!
I bought a bestway pool from takealot 13 January 2022. I paid just short of 20k, the pools get sold for 26k now. When you pay that much for a pool, one would expect to have a pool atleast in running condition for atleast 3 to 5 years. The pump broke in less than a year,takealot says you only get 6 month warranty, but with bestway supplier you get a year.. bestway says, sorry they cant help, buy a new pump or go back to takealot. People, be careful, dont buy bestway pools, its expensive and pump does not last.. and customer sevices is non existent. Their website also no help!
0 replies
41 months ago
Excellent service and product
I would highly recommend their new epilator HL76. I have had it now for 3 months.. myself and my daughter is using it, and we've only had to charge it once in 3 months.. it works great!! Their service is great, I've been using their products for over 15 years. If there was ever a problem, they assist very quickly and replace where neccesary.. they really stick to their promises and go above and beyond to meet their clients needs..
132 replies
49 months ago
Excellent after service
I must say they don't always get it right, but the after service when something went wrong is awesome, they are always willing to give a voucher or apologise etc. A lot of big companies can learn from them. Great work MR D!!!
0 replies
49 months ago
Order at own risk!!! NO Customer care help.
I've ordered via the ASAP app about 3 weeks ago. The order I paid for did not have all the items I ordered. I immediately logged the complaint. They replied and asked for the order number, and other details. I've sent it numerous times, but seems like if the order gets to us incorrectly its the customer's loss. The worst part is, they have been ignoring me for 2 weeks, they dont even respond. I have phoned the customer call centre the number they advertise on the ASAP app 0860 303 030. The phone either just ring or you go through the whole process and the person on the other side tells tyou that its the wrong number and they will transfer you. The place they transfer you to just rings forever until the phone dies eventually. SOOOO conclusion is you order at own risk, NO trusting this huge company to refund you if the order is incorrect. The loss is the customers. R50 should be nothing to them, I just like to see how fair they are when dealing with them, but they surely do not know what it means when it comes to TREATING CLIENTS FAIRLY.
74 replies
57 months ago
No feedback, no service
I've been having problems non stop with my printer for 2 months. They never have an answer, nor a solution, or even allow me to speak to a manager, the manager is either never there or I get a promise that they will return my call. I had one call returned from the last 2 months and still not a manager, we have to phone every day, with no solution. How many businesses can survive these days without a printer, paying a service and not receiving it. Since the start, no one can answer me, what is their service level agreement? It has been taking a week to 2 weeks for someone to come out, with no solution. I only had a loan unit for about a week, to receive the printer back with the same problem. If I could only have someone explain to me the problem, and how long it will take to order the part and install. In the meanwhile my business is suffering. They take their service fee each month, so why bother to help me?? I'm the one suffering, not them. I'd love to just understand and know where we are at, but the "no answer" and "no feedback" and "no manager" gets to me.
0 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)