Active since Oct 2009
45
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Reviews
45 reviews64 months ago
Worst service ever at the worst time
Hi my name is Johan Taljaard. My wife has coved and is in hospital on a ventilator. She is the one in the house hold taking care of the Debit orders and this task in now upon me. Where all the accounts was very helpful accept MTN that wanted to speak to my wife directly......That is in hospital fitting for her life. The only way of me communicating with her is through WhatsApp on the phone that the debit order needs to be paid. MTN can't tell me anything for I am not the account holder. So the will cut the line, the line that speak to me wife with. Thanks MTN
0 replies
66 months ago
No support for SERIOUS system malfunction & false reporting info
Very poor support. Allocations of invoicing for both Suppliers & Customers have collapsed
56 replies
66 months ago
Change in requirements when a call reference is requested
A login occurred to my internet banking. The consultant advised me it was a bank error & sent by mistake there was no activity on my account (he assures me the conversation is recorded). When I asked for a reference number - the bank now wants to cancel all my cards and delink my internet banking "to be safe' - none of which was required until I asked for a reference. This is unacceptable. How does the "story" change when references are required?
56 replies
66 months ago
Sage Cloud Accounting : No SUPPORT for system generated errors
Sage Cloud Accounting did an 'upgrade' which resulted in chaos around banking retrieval. The 'pegg' bot is useless - the 'live chat' is worse then the 'pegg' bot. Email support takes days and telephone support is a hold system that sends you round in circles for hours. Have deadlines to meet and can't get the info needed. Very unhappy customer here.
56 replies
66 months ago
Quality laminate unacceptable
The printed and laminated A2 sheet had small bubbles in. This was paid for. The staff, very friendly, did not know what process to follow to rectify. I had to leave with a poorly laminated A2 print - which not only cost a rather large amount of money but was also charged R10 for sending the picture per email.
0 replies
69 months ago
2Enable Online Education : Well done!
This platform is remarkable. Well done! The link with TV makes it a great tool.
0 replies
69 months ago
No service
Been trying to speak to a consultant regarding Sage Accounting Stationery. Get put on hold, sent from person to person, told I will get a 'call-back", sent to automated queues. This has been the structure for a few months now. Today I am on my third phone call and this particular call, holding for (I think) eighth 'consultant'. Very frustrating
106 replies
76 months ago
Great team & service
Amazing team at the Busamed Lowveld Private Hospital. Made the whole process less traumatic.
0 replies
76 months ago
Lightning damaged cables now referred to as Stolen
A review on Telkom is probably a waste of time as they do not reply. In a nutshell - Business line hit by lightning and fault reported. Daily follow-up calls. Latest call = "cable stolen" and not replacing - must wait until new cable type can be installed. No idea on time frame. This affects line and adsl (no fibre in our area).
0 replies
76 months ago
Admin office not responding to technical faults
A fault reported early in the morning as not attended to. A late afternoon follow-up resulted in a call from a lady at their Nelspruit branch. She did not give her name when asked and terminated the call before doing so. She refused to give an approximate time for the technician to visit and made the entire process difficult. This poor handling of the situation was unexpected as the response teams are always friendly, courteous and professional.
122 replies
Review Distribution
5 Star
11 (24.444444444444443%)
4 Star
1 (2.2222222222222223%)
3 Star
0 (0%)
2 Star
5 (11.11111111111111%)
1 Star
28 (62.22222222222222%)