LM
Lindiwe M
Active since Oct 2009
42
Reviews
0
Industries
Reviews
42 reviews3 months ago
No Macon in cheese sandwich though I paid wow
I visited your Centurion Mall store today at around 13:00 and ordered an iced pistachio latte along with a cheese and macon sandwich. While the latte was enjoyable, I was disappointed to find that the sandwich contained no macon at all only bread and cheese. I took an image I am disappointed I value Starbucks for its quality and consistency, which is why this experience stood out to me. I also want to mention that I am currently at the office and cannot drive back and forth to resolve this issue in person. I kindly ask that you consider an alternative solution, such as a voucher or store credit, to make up for the missing item. Thank you for taking the time to read my feedback. I trust that your team will look into this matter, and I look forward to continuing to enjoy Starbucks
0 replies
4 months ago
Single item charged twice
Dear Woolworths team, I’m writing to address a discrepancy in my purchase today at Woolworths La Lucia. I was charged for 11 items instead of the 10 I actually purchased. It appears that one item may have been scanned twice. I only realized this now around 8pm after a long day of shopping and returning home late. I’ll be visiting the store tomorrow morning to resolve this, and I would appreciate it if you could urgently review the till and camera footage from the checkout to check and confirm same. Please contact me as soon as possible to confirm. Thank you.
0 replies
8 months ago
Happy 😊returning client
Good day I just want to take a moment to sincerely thank you for the way you handled my recent order. I truly appreciate the effort and thoughtfulness in accommodating my delivery needs, especially since the channel wasn’t the easiest. The way you offered me an alternative option made the whole process so much smoother and stress-free. I am very happy with my order and even happier with the care and service I received. It’s rare to come across a team that pays such attention to detail while still being so considerate. Thank you once again, you’ve definitely gained a loyal and appreciative customer. Regards
0 replies
9 months ago
Pedros Durban North Team so loving
I just wanted to take a moment to say a heartfelt thank you. I this evening around 18:00 ordered food through your website and paid at the store, and honestly, it was such a lovely experience from start to finish. Not only was the food absolutely delicious (seriously, so good!), but what stood out even more was how genuinely friendly and attentive your team was. It wasn’t just how I was treated. I watched how your staff interacted with everyone who walked in, and it really made me smile. There was warmth, kindness, and just a great energy that you don’t often get in many places these days. I left feeling happy and taken care of, and I think that says a lot about the heart behind your service. Thank you again for making something as simple as picking up a meal feel like such a good moment.
53 replies
10 months ago
Query Regarding Unauthorized Transactions
I am writing to express my deep concern regarding two unauthorized transactions that occurred on 27 June 2025 between 19:15 and 19:17, which I was immediately alerted to via my FNB App. The first was for R250 and the second for R50, both bearing a reference to an Apple bill payment. These transactions were unfami**** and unexpected. I would like to highlight that I only have two active mobile-related subscriptions, which I pay monthly—Google (R34.99) and iCloud (R14.99)—totaling less than R60 combined. I did not authorize the payments of R250 and R50. What alarms me further is that no authentication was requested for these payments, whereas normally, even purchases of as little as R9 require authentication. This raises a serious concern about the security of my account and card. My card was in my possession at home during the entire day, and I was alone with no access granted to anyone else. I am very worried about how such transactions could have been processed without any validation, and I question whether there could be an internal breach or some form of system failure. I immediately contacted FNB via the in-app chat and was assisted by Godfrey, who cancelled the card. I received confirmation via SMS. I was then transferred to the ***** Department and spoke with Sinethemba, who provided me with the case reference number. Since then, I have not received any further communication regarding the progress or resolution of this matter. I kindly request urgent feedback on the status of this investigation, as I am deeply concerned and would like my funds reimbursed as soon as possible. I have always taken security measures seriously and consistently authenticate all my payments. This situation has left me unsettled and questioning the reliability of the system. I trust that FNB will treat this matter with the urgency and seriousness it warrants. Your assistance in resolving this as quickly as possible would be greatly appreciated.
56 replies
15 months ago
Hold on an account without any explanation whatsoever
This morning, I called and reported an email requesting me to rate a call made on 7 January 2025 at 15:12 which was allegedly assisted by Felicia Dube. I spoke to Noli in the ***** department indicating I didn’t place a call to FNB yesterday. Noli who dismissed it as a potential mistake, reassuring me that FNB would follow up with further advice and telling me not to worry, stating that these things happen. This evening at 18:10, I attempted to purchase petrol at Engen but was unable to do so because a hold had been placed on my card—something I was not informed about. I have no cash on hand and no alternative means of payment, leaving me stranded without assistance. Despite my earlier report, I received no notification of a hold being placed on my card. I was waiting at the petrol station and attempted to contact the ***** department again at 18:11, where a lady took my number but provided no further information. I called again at 18:50 and spoke to Siphelele, who requested 10-15 minutes to review the call recording. It is now 19:18 , and I have yet to receive any assistance. I am frustrated and concerned. What would have happened had I remained at the petrol station till now an hour later, unable to pay? What is the reason for the hold, and why am I being told to wait without any indication of how the matter is progressing?
112 replies
16 months ago
Poor Customer Service Experience
I am writing to express my dissatisfaction with the customer service I experienced at your store. Yesterday, I spent nearly four hours at the store, from 16:35 to 19:36. During this time, I was informed that the system was slow on MTN and that I could only be assisted with Vodacom. We completed the required forms and submitted the necessary documents, and the contract consultant assured us that we would receive first preference in the morning as we were the last customers before closing. However, at 09:56 today, he called to request additional documents, which I promptly sent. At 13:56, I called to follow up but the call was dropped. I emailed him at 15:30, and he mentioned that the system was still slow. How is it possible that after almost 23 hours, no progress has been made? I am confident that new contracts have been issued within this time frame. At 16:30, he dismissed my concerns and suggested I return on Friday. This level of service is unprofessional. When I called again to speak to the store manager, my call was dropped, and when I called back, I was put on hold for five minutes. Despite remaining calm, I noticed that three people ahead of me received their contracts, while I have been left waiting for an unreasonable amount of time. This situation is unacceptable, and I request immediate assistance to resolve this matter.
0 replies
18 months ago
Makro Centurion Item not packaged
Dear Makro Team, I placed an online order for pick-up, collected the items, and left them at home. Due to being unwell, I only opened them on Monday, 14 October 2024, and found that the Irish Whiskey Tullamore was missing. I contacted the call center and spoke with Lesedi, who said the store would check and update me within 24 hours. I'm very unhappy with the situation. I trusted Makro to deliver all my goods. It's especially upsetting given my illness and the delay in opening the packages. After more than 24 hours, I followed up on 16 October 2024 and received a response that the matter is escalated, similar to Monday's response. Kindly assist in resolving this issue promptly. Thank you.
177 replies
21 months ago
No update on a luggage claim logged despites calls
I am writing to follow up on my previous email regarding the damaged bag reported on my flight from Lanseria to Cape Town (Booking Reference: CF73DI). Despite my efforts, I have not received any feedback or calls concerning this matter. To recap, I had to purchase a new bag in Cape Town to return home as I was traveling for business. This was an unplanned expense. The incident was reported at the airport, and the baggage claim agents took pictures of the damaged bag. I also called the customer service number (0873570030) on 25 July 2024 and was advised to send an email with images of the bag, which I did. It has now been 10 days since my initial contact, and I have yet to receive any response. I called again today, 2 August 2024, and spoke to Masego, who informed me that the claim is in progress but could not provide details on its status. While I understand the process may take 7-21 working days, the lack of communication over the past 10 working days is frustrating. I kindly request an update on the status of my claim. Your prompt response would be greatly appreciated.
0 replies
22 months ago
More than once expired by a month Lancewood yogurt
My last order made on 29 June 2024, I ordered two yogurt and only today I see its out of date by more than a month. Its a second time the online sixty I order lancewood and its spoiled and expired. Today I refuse to keep quite see attached image sent via email. I need my money.l can’t log the refund on the app and it’s frustrating my money down the drain. Each time I submit an issue seems like a person is lying this can’t keep happening or maybe the store should be inspected because this expired in May 2024.
0 replies
Review Distribution
5 Star
4 (9.523809523809524%)
4 Star
0 (0%)
3 Star
2 (4.761904761904762%)
2 Star
0 (0%)
1 Star
36 (85.71428571428571%)