BM
Beluse M
Active since Oct 2009
12
Reviews
0
Industries
Reviews
12 reviews15 months ago
Medical aid savings transfer nightmare
i have had the most awful experience with Discovery Health Medical aid, i terminated my membership with them on 31 August 2024 and instructed for my medical savings to be paid to my account, i was told it will take 4 month and should be in by 14 January, i called on the 14th and was told it was released by finance into my account, and should be in the next day, on the 16 Jan there were no funds, i called spoke to Oko who told me it was incorrectly transferred to Netcare medical aid which i terminated, today when i called i am now told by Veronin that is now in my wife;s medical aid and i must wait another 3 days for feedback if the funds will be transferred to my account, i am really disappointed in discovery 's service and lies from their agents. all i want is my savings back in my account than being taken from pillar to post.
265 replies
16 months ago
15 days deposit delay
Good day, Can you please assist, Avis has not refunded my deposit, i spoke to the and was told Avis has not reversed the transaction of R2343 for my carhire of the 29th November 2024.Please see attched the rental invoice.Can ask that you reverse the transaction, its really unacceptable to wait this long for my deposit. I am wondering if you going to do the sane for my durban carhire. Please sort this out My reservation no is 15275387ZA1 and rental agreement E463774146.
56 replies
21 months ago
A class poor service
Despite our previous experiences not meeting expectations, we decided to give it another try, hoping for improvement. Unfortunately, this was not the case. Upon arrival, we were made to wait outside even though there were several available tables inside. When we were finally seated, we noticed that the tables were dirty and had not been cleaned. It took multiple requests to our waiter, Thabo, to address this issue. Throughout our meal, we encountered several service failures: 1. **Dirty Tables**: Despite our initial request, the tables were not cleaned promptly. 2. **Lack of Utensils**: Thabo brought our food without any utensils, and we had to request forks and knives. 3. **Missing Condiments**: We repeatedly asked for tomato sauce and Tabasco. Thabo brought the tomato sauce but forgot the Tabasco. 4. **Delayed Billing**: When we requested the bill, Thabo forgot and we had to remind him three times before it was finally brought to us. Additionally, it was evident that other customers were also experiencing similar frustrations. A Caucasian lady nearby expressed her dissatisfaction with the service she received, which was provided by another waiter. This waiter was vocal about her frustrations in vernacular, stating she was tired and insisting that the manager handle the customer's demands. This level of service is extremely disappointing, especially considering this was our third attempt to enjoy a pleasant dining experience at your establishment. It is unfortunate, as our children love the place, but we are now compelled to seek alternatives due to the consistently poor service. I sincerely hope you take this feedback seriously and address these issues promptly. Improving your service standards is crucial to retaining customers and maintaining a positive reputation.
0 replies
35 months ago
Worst claim process ever
I would not recommend dotsure to anyone, firstly the process is tedious, all my documents were submitted upon submission on 13th June till now my claim is not paid. i was told my service history page is not clear and I must resubmit, it was done and still, there is no response. I have to deal with Abongile Khiva, who kept asking for the same documents 3 to 4 times, telling me about speaking to the backend to resolve this issue, with no success. my car has been stuck at Audi since Monday, this is the worst service my wife and I ever experienced. Such poor service is unacceptable, it is great when they deduct premiums but not good when they have to payout.
265 replies
92 months ago
Ebucks/Premier bankers/credit card
My complaint is a repeat complaint, see below my notes from the last ans the update: i have a cheque account with FNB which has ebucks facility, i then asked for their bundles pricing plan when i applied for a credit, in order to use the credit to earn ebucks, to my surprise all my transaction on the credit card have not earned ebucks. i called FNB was assisted by Leon in ebucks who referred me to Lebo at premier desk. Lebo advised that when i applied for a credit card online i did not choose the rewards option(i have not seen that upon application neither does this option appear on my quote to select). making matters worse my request for a bundle option which i request on the app chat was never actioned as promised. i am utterly disappointed in FNB and their service. Lebo advised i will not get my ebucks for the spend i did on my credit card, but she can fix my bundle mess up they did. i just want my ebucks for my total spend or i will move to another bank. You cant give me bad/poor service due to your bad processes and deny me what i deserve. can someone sort this out, it has created a sour business relationship with the bank. Today 12/09/2018 Truly FNB is useless. is been over a month and my complaint is still not sorted. i have spend more than 42 minutes on a call with a supervisor that is as pathetic as how they have handled my complaint. i was made to wait for 15 minutes just to speak to a useless party. On the 15/08/2018 i spoke to Bongani Masina who advised he has logged a request with ebucks to have my ebucks credited and back dated for July , with those of August 2018, he further advised that he sorted my bundles pricing which they failed to sort out on the month of June when i received my credit card. he mentioned the request will take up to 7 days, which i called after 7 days and he was not available to take my call. Another Manager Sello called on 04/09/2018 and promised me feedback by 07/09/2018. thats never happened till this day. Today i had to repeat my self on a 42 minute call and still the pathetic premier team on FNB still can not give me my ebucks. i have spend over 20 minutes on each call to FNB and it looks like they dont care about customers . Can someone competent sort out this circus thats happening with my account. it truly is a shame on the FNB brand.
105 replies
93 months ago
bad service on credit card/cheque/ebucks facilty
i have a cheque account with FNB whcih has ebucks facility, i then asked for their bundles services when i applied for a credit, in order to use the credit to earn ebucks. to my surprise all my transaction on the credit card have not earned ebucks. i called FNB was assisted by leon in ebucks who referred me to Lebo at premier desk. Lebo advised that when i applied for a credit card online i did not choose the rewards option(i have not seen that upon application neither does this option appear on my quote to select). making matters worse my request for a bundle option which i request on the app chat was never actioned as promised. i am utterly disappointed in FNB and their service. Lebo advised i will not get my ebucks for the spend i did on my credit card, but she can fix my bundle mess up they did. i just want my ebucks for my total spend or i will move to another bank. You cant give me bad/poor service due to your bad processes and deny me what i deserve. can some sort this out, is create a sour business relationship with the bank. grant me my ebucks and sort out the bundle fee mess for both accounts.
158 replies
100 months ago
No Delivery to date
My wife made a purchase online of a bedset from sleepmasters on 01/02/2018. They promised same day delivery however till this day we have no received our bed. we followed up on Monday and was advised it will be delivered yesterday. Today i called them at Midrand branch and i was referred to Head Office.This is really pathetic service, we were also told by one of the manager who called back that they have no staff to make deliveries, how possible is that. All we want is our bed delivered today or our money back. Sleepmasters cant make promises they fail to keep. I would not advise anyone to buy a bed online with Sleepmasters after such bad service.
0 replies
115 months ago
Installation disaster
<p>on 20/10/2016 i had blingstallation come over at my house to do installation in replacing my old DSTV decoder with an explora decoder which i had bought at Makro Woodmead , every seemed to have gone smoothly after instalation, got charged for 4 additional cables @ R40. two channels were checked and it looked all well. the 20 th was my birthday and i had to leave the house on an away trip and returned on Sunday only to find out a lot of channel are not playing.i called multichoice to assist with the error code on the channels, they then reffered me to the people who did instalation after numerous attemptsto help with the error message. i called blinginstallation for assisted and spoke to a guy named Lesego , said he will make contact with the technicians. he called back with a response claiming our communal dish had an issue and i must speak to body corporate, of which i did and i was told the dish is ok, it was check and should speak to the people who installed the explorer. My neighbour's explora works perfectly with no issues, yet blingstallation claims the dish has issues and i called back, spoke to buhle who promised me Lesego will call me before, it is now haf 4 and still no Joy.</p> <p> </p> <p>Blingstallation is giving pathetic service, i am wondering how Makro warranted them a contract as a third party with such bad service they are rendering. I need assistance, i cannot be paying for a service with multichoice which i cannot access. None of their manager are ever available to assist us when we call.</p> <p> </p> <p>Can some provide help.!this is type of treatment is unpproffessional and poor service. Can someone attend to my matter.</p>
0 replies
124 months ago
Best customer service experience
I had a 3 month storage contract with Xtraspace Johannesburg and the service that Cassandra and Zanele gave was extraordinary. Their process was seamless and easy. The have a smile on their faces all the time. The turn around times is almost immediate. These are the type of people i would do business with all the time over and over again. Great work ladies. i am really impressed. There is a few people like you that are so passionate about their customer.
150 replies
124 months ago
Shortage in delivery
i am very disappointed at the type of service i received from netflorist. i normally receive good service from them but today has really been worse. It is my wife's birthday, i ordered flower, teddy and a happy birthday balloon but all they delivered was just the flowers.<br> <br> How can you just turn a special day into such a sour day. i am really disappointed in your service today. It will not make any difference even if you deliver the missing gifts.
0 replies
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
8 (66.66666666666667%)