MM
Michelle C
Active since Oct 2009
55
Reviews
0
Industries
Reviews
55 reviews3 months ago
The app is the only 'benefit'. READ THE FINE PRINT VERY CAREFULLY
People, read the fine print. And read the update emails that you receive, THOROUGHLY. I didn't and when I changed my insurer I realised that Naked had increased my excess by R1000 to R6000 with my premium increase of a pretty negligible amount. No accident. Windscreen replacement though due to driving on the highway to work everyday. My new insurer Santam: ZERO excess, rental car included and a whole bunch of other goodies. When I called them this morning, wow. How absolutely, utterly unprofessional. People laughing and taking in the background to the extent that I cannot hear the consultant and then the consultant tells me that that is a meeting and she can do nothing about it. She then confirms my excess increase and tells me that it's an automatic process but I can apply to have it reduced. And there was a lot of 'um, ya's' going on as well. There is also NO WAY to cancel your insurance on a specific date like all the grown companies offer. You have to cancel the night before your premium is deducted and hope that they don't debit you. And if they do, you'll have to wait between two and seven days. Santam has given me car rental for a month, zero excess, tyre and rim cover, replacement key cover, credit shortfall cover and road side assistance and I choose the implementation and cancellation date all for R60 more than Naked who covered the vehicle, increases my excess every year and who uses sophistry for the term 'replacement value'. This may be a great place to work for individuals but NOPE. This is not what I want from my insurer. I want a serious company not a creche to be looking after me.
168 replies
3 months ago
Thomas provided excellent service and went out of his way to ensure that I understood exactly what I was purchasing with my car insurance
Thomas provided excellent service and went out of his way to ensure that I understood exactly what I was purchasing with my car insurance. He even went the extra mile to ensure that I got the best possible price. Wonderful experience speaking to a knowledgeable and friendly consultant who knows his product in and out.
56 replies
3 months ago
More than just a hobby shop
This is more than a hobby shop. It is a vibe. An experience. A happy place to go when life is a bit too much. They cater to every need and have a massive selection of goodies that cater to men, women and children of all ages. It's also just such a great place to browse in. Even if you are not a model builder, the tools and cutting mats, magnets and blades cater to a myriad of paper crating needs. And let's not forget the LEGO. They have a huge range and stock the stationery items as well. Their staff is also extremely knowledgable on all the items in the shop. They have regular competitions, game nights, modelling evenings and classes and just so much more. Give them a visit and support a local owner. You won't regret it.
0 replies
3 months ago
Does not smell like the originals at all. No money back guarantee
I have worn Jo Malone perfumes for many, many years but was retrenched and so couldn't afford the R4,000.00 plus price tag on these wonderful fragrances. So I tried Scentimental. I ordered in December, missing the cut-off for December deliveries, which was fine. I ordered the Wood Sage & Sea Salt and the Cypress & G****vine which are two of my favourite, in the travel size so that I could assess the quality before buying something bigger. They arrived via bike messenger on the 6th January 2026 on a very hot day (30 degrees). I was immediately concerned as extreme temperatures affect perfume and it would have been considerably hotter in the dark grey/black plastic box on the back of the bike. Heat accelerates the breakdown of the chemical bonds, it evaporates faster, it alters the scent and can physically damage the bottle, lid etc due to expansion. I took delivery and immediately opened the two travel size bottles. The Wood Sage and Sea Salt's lid had expanded so much that I had to really pull to get the lid off. Due to the expansion caused by the 40 to over 50 degree heat in the black plastic box they were transported in. The perfume had been leaking of course and to my surprise, smelled sweet. Wood Sage and Sea Salt is not a sweet perfume. I then tried the Cypress and G****vine and the lid came off with the atomiser wedged inside and spilled onto my kitchen counter. The lid also did not ***** int place securely. It also did not smell like the original either having a very cheap smell that was not like the original either. I immediately sent an email to sales. And waited. And then asked for a reply two days later and hot a reply from Shivani who told me to take the atomiser out using needle nose pliers to dislodge the atomiser and then reattach it securely by *****ing it back in place. Shivani didn't bother to read my email where I state that the lid did not ***** into place. She then told me that I had a store credit for future purchases. WHAT?! I rep**** that I would like them to come and collect both fragrances and wanted my money back after expressing surprise that a company would tell a client to use a pair of pliers to wrangle the atomiser out of the lid of their defective product. I again had to ask for a response. This was her response and I have copied and pasted it: 'If you wish to not use the product, you're welcome to throw it away.' I again advised that I wanted them to reimburse me as per their 7 day money back guarantee and to date, I have heard nothing back. Do not use this company. They don't honour their purchasing guarantees and the JoMalone perfumes smell nothing like the originals.
336 replies
3 months ago
Don't insure with DotSure
We have been clients of DotSure for MANY years for our rabbits as they are the only exotic pet insurer in South Africa. We have rescue rabbits that come with issues and in the past when my rabbits needed dental work done, DotSure has paid. Please bear in mind that when a rabbit has spurs on their teeth, it affects everything. They can't eat as the spurs cut into their little mouths, it affects their stomachs in a very bad way and many other side effects. I took my one rabbit last Friday and he had horrible spurs which needed to be addressed. I submitted a bid of R2k and they refunded ONE TENTH!!! Also bear in mind that our premium for three rabbits is over R1,500.00 PER MONTH and that the premium has doubled on two of our rabbits over four years. DOUBLED!!! I really wish a reputable insurance company would start doing insurance on exotics. I would cancel DotSure in a heartbeat.
336 replies
3 months ago
Does not smell like the original. Damaged products. No money back guarantee
have worn Jo Malone perfumes for many, many years but was retrenched and so couldn't afford the R4,000.00 plus price tag on these wonderful fragrances. So I tried Scentimental. I ordered in December, missing the cut-off for December deliveries, which was fine. I ordered the Wood Sage & Sea Salt and the Cypress & G****vine which are two of my favourite, in the travel size so that I could assess the quality before buying something bigger. They arrived via bike messenger on the 6th January 2026 on a very hot day (30 degrees). I was immediately concerned as extreme temperatures affect perfume and it would have been considerably hotter in the dark grey/black plastic box on the back of the bike. Heat accelerates the breakdown of the chemical bonds, it evaporates faster, it alters the scent and can physically damage the bottle, lid etc due to expansion. I took delivery and immediately opened the two travel size bottles. The Wood Sage and Sea Salt's lid had expanded so much that I had to really pull to get the lid off. Due to the expansion caused by the 40 to over 50 degree heat in the black plastic box they were transported in. The perfume had been leaking of course and to my surprise, smelled sweet. Wood Sage and Sea Salt is not a sweet perfume. I then tried the Cypress and G****vine and the lid came off with the atomiser wedged inside and spilled onto my kitchen counter. The lid also did not ***** int place securely. It also did not smell like the original either having a very cheap smell that was not like the original either. I immediately sent an email to sales. And waited. And then asked for a reply two days later and hot a reply from Shivani who told me to take the atomiser out using needle nose pliers to dislodge the atomiser and then reattach it securely by *****ing it back in place. Shivani didn't bother to read my email where I state that the lid did not ***** into place. She then told me that I had a store credit for future purchases. WHAT?! I rep**** that I would like them to come and collect both fragrances and wanted my money back after expressing surprise that a company would tell a client to use a pair of pliers to wrangle the atomiser out of the lid of their defective product. I again had to ask for a response. This was her response and I have copied and pasted it: 'If you wish to not use the product, you're welcome to throw it away.' I again advised that I wanted them to reimburse me as per their 7 day money back guarantee and to date, I have heard nothing back. Do not use this company. They don't honour their purchasing guarantees and the Jo Malone perfumes smell nothing like the originals.
165 replies
4 months ago
OneCart shopper at Irene Village Mall needs to answer why there are items missing that I have paid for
Massmart owns OneCart and may I suggest that you definitely refrain from using them. I have had nearly R200 worth of groceries ****** from me over two deliveries. Last week was one item, this week is three. Their customer service department is beyond useless, on a par with Hellkom. The only person that could be *****ing is the shopper. I jut wonder how much stuff she has actually ****** as mostly, we trust companies to behave ethically and not ***** our goods and therefore do not check our deliveries. But if I may give you some advice. ALWAYS check your deliveries against your invoice. You will probably find when you start doing this that there are items missing.
0 replies
4 months ago
OneCart shopper is *****ing items
Do NOT use this service. I am assuming that their shopper at Irene Village Mall is *****ing the grocery items. This is the second week in a row that there are items missing from the bag even though I have been charged for them. This week they have ****** over R100 worth of items.
0 replies
4 months ago
Flexicare - no care and don't bother
Under no circumstances take out the Flexicare. They will NEVER cancel even when you constantly send emails to them to cancel. I cancelled my membership months ago and they keep on debiting me every month and because it is a different amount every month, the debit keeps going through. I have been charged hundreds of rands by my bank to return them. I am now leasing with my bank's ***** department as this type of behaviour is ********.
106 replies
5 months ago
Miele Service Centre will add on consumables that you can replace yourself
Be very careful when you book your appliances in for a service. Let me first state that Miele is a fantastic brand which I fully endorse for quality and performance. However, my vacuum cleaner needed a service and so I booked it in at the Miele shop. I was told that the service would be approximately five to six hundred rand but that the service centre in Sandton would contact me with a quote. I confirmed that the quoted amount was in order but any other costs had to be confirmed with me. A few days later I received a voicemail to confirm that I could collect my machine from the shop. Imagine my surprise when I was presented with a bill for R1270.47, double was I was told it would cost. And then I had a look at the cost estimate. Not an invoice. A cost estimate. I had been charged R399 for an off the shelf COMPLETE air filter when it is only necessary to replace the filter itself and not the entire unit and I was charged R224.25 for, and I quote 'Expenses D'. Miele service centre needs to brush up on the CPA because consumers are entitled and it is in fact law, that providers give EXACT information on what their consumers are being charged for. So the lovely gentleman at the shop called the service centre and spoke to Val. Val does not seem to be able to do basic maths as when I told her that I had been quoted R650 she snorted derisively and negated that. But in fact Val, if you could add you would realise that chargeable item no 9400 - Working time D is in fact the service or labour charge, and totals R647.22 vat inclusive. She then in her complete arrogance proceeded to throw the gentleman that booked my machine in under the bus by implying that he had misquoted the cost. Delightful. What a great colleague and employee to have. She also stated that the service centre did not contact clients with cost estimates at all. If that is in fact the case, then why did I pay on a 'cost estimate' and not an invoice? The cost for the filter was removed because it was unnecessary. I have three at home. Why would I want you to replace the entire unit when only the filter needs to be replaced? So Val, understand that you cannot do what you want to with consumers money. There are in fact laws that govern this in South Africa. Also, stop throwing your colleagues under the bus, learn how to do basic maths and get rid of the arrogance.
53 replies
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5 Star
8 (14.545454545454545%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (1.8181818181818181%)
1 Star
46 (83.63636363636364%)