CB
Chanelle B
Active since Oct 2021
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Great experience with customer care
Great experience with customer care. They are always looking for a way to help.
53 replies
9 months ago
Serious Check-In Error & Luggage Mishandling – Refund Request Ignored (FA304, 29WRZ1)
I am writing to formally report a serious issue I experienced during check-in for my flight FA304 on 23 July at 19:50, reference number 29WRZ1, and to request a refund for the additional luggage fee I was incorrectly charged due to your staff’s error. When I arrived to check in, I provided my ID to the check-in clerk. While engaging in casual conversation, the clerk mistakenly checked in another passenger. He then informed me that I had no checked-in luggage included in my booking, despite having my ID in hand and despite my showing him the boarding pass on my phone, which clearly displayed that luggage was included. Unfortunately, he did not bother to verify the information properly and instead printed an incorrect boarding pass for a different passenger with my surname. He then escorted me to the “luggage add” counter to investigate or add luggage, again using the wrong boarding pass and not my ID. At this counter, I was again told I had no luggage included. I tried to show the correct details on my phone, but I was ignored. I was visibly shaken and confused at this point, as I had confirmed the day before that checked-in luggage was part of my booking — and my booking confirmation reflects this. To avoid further delays, I paid an additional R155 (a reduced rate offered from the standard R350) and decided to address the matter later. Before boarding, I noticed the boarding gate listed on the printed pass differed from the one sent via WhatsApp. My seat number had also changed. Thinking it may have been a schedule update, I double-checked — and to my shock, I discovered the flight number was different. Upon closer inspection, I realized the name on the boarding pass wasn’t even mine, though the surname was correct. This confirmed that I had been checked in under someone else’s name, and my luggage was headed for a different destination. I immediately informed the boarding gate staff. The agent on duty quickly investigated and identified that the error had been made by or under the authorization of someone named Esethu. Thankfully, this staff member resolved the situation — he printed the correct boarding pass, retrieved my luggage, and ensured it was placed on the correct flight. I am truly grateful for his swift assistance at that stressful moment. However, no notes were made on the incident, and I was still charged for luggage that had already been included in my booking. The next day, I contacted FlySafair, submitted a picture of the incorrect boarding pass, and requested a refund. To date, my emails and request have been ignored. This incident caused me significant stress and confusion, and it was entirely preventable. I now request that FlySafair: Refund the R155 I was incorrectly charged, as luggage was already included in my original booking. Properly investigate the staff error and handling of my check-in and boarding process. Acknowledge and respond to my previous communications regarding this matter. I sincerely hope FlySafair will do the right thing and address this issue appropriately.
0 replies
12 months ago
It was a better alternative
It was a better alternative. Thank you for the help
58 replies
15 months ago
OUTsurance Lies
OUTsurance called me and said that they want to try beat my current insurer and will give me R500 if they don't. Although I said I don't have time they insisted. They took my valuable time (a long time on the phone) to ask me a series of question and in the end they couldn't beat my current insurance premium and excess. They said that they will pay me R500, but until now they didn't. I even followed up with no feedback from them. They just suddenly went quiet. It's been over a year now. Going on 2 years and I still think about the deception and wasted time. They should've just left the R500 and not waste my time like that. This is just a scheme to get people to buy their insurance. They blatantly ****. That's just how OUTsurance is. I wouldn't give them my time again and advise people do the same who already have insurance.
106 replies
18 months ago
TaxTim Super Tax Return Maximizer
This is really a great system. I've been using it since 2022 and it is super convenient and I can easily maximize my refund without much effort. Thank you for this awesome facility!
0 replies
23 months ago
Fidelity Loans ****
This firm claims to provide loans. They asked me to pay a fee of R1850 then said I will get the loan paid to me the following day. After I made payment I was told to pay another R1450 for a release fee. I paid but asked them why they were not upfront about it. They stated it's the last payment. After this there was more fees to pay apparently and I decided to withdraw from this and asked for my money back. Now they are saying that I have to pay R850 for the cancellation. Then I told then to deduct it and pay my money back. Why should I pay more money when I already sent R3300. I never got my money and they are still running this **** insisting I have to pay the cancellation fees.
0 replies
23 months ago
Telkom: the greatest disappointment.
I just spoke to Thamandla Zondo at 15:21 today concerning a query I had since 2022 regarding incorrect billing of cellphone insurance. I was sent sms and case numbers of the matter being dealt with but it was never resolved. I gave them alot of time to deal with the matter but it clearly wasn't coming to a close. It forced me to stop making payments from Jan 2024 to get them to correct the billing. But it took them a whole 5/6 months where they suspended my account focusing on non-payment rather the issue on hand. I had to go to Telkom again to get the matter resolved once more in April this year, they said they will resolve the matter in 72 hours and it took another month. They didn't look at the emails or call me on their own accord. They just wrote me letters for payment. Even though they made removed the insurance that I didn't pay by force they only did so from January 2024. They didn't make any adjustments to the incorrect amount I was charged that I faithfully paid for 1 year until Dec 2023. Meanwhile since Jan 2024 I had to purchase additional data and minutes and sms for months. I then queried this with them to make an adjustedment and remove the top up billing from the account that's been unused and suspended as we will no longer be able to use it. I was told this is impossible. Almost 2 years Telkom wasted my time and money and caused me so much stress even during a time we were experiencing emotional turmoil due to passing of family and friends. This mobile network should not be in this industry. They were a great disappointment to me and my family and friends.
0 replies
23 months ago
FNB fees charged unrightfully
I've never experienced such a shameless bank. I don't have credit with this bank but their system makes payments when there's clearly not enough funds in my account and then they claim higher fees due to the fact that they made payment on my behalf when they were not supposed to. FNB deducted fees worth over R3000 from me and it's not the first time. How am I supposed to cope if they take my money like this? I can't trust my money with a bank like this. I already don't have money but you take more money from those who don't have it.
106 replies
25 months ago
The members addresse...
The members addressed my concern and gave me a good offer.
53 replies
Review Distribution
5 Star
12 (63.1578947368421%)
4 Star
2 (10.526315789473685%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
4 (21.05263157894737%)