ZJ
Zwelibanzi J
Active since Oct 2009
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Happy Camper
great experience and insight provided by consultant, very happy with general experience with JustMoney, so far so good. Thank you allowing me this opportunity to share my experience.
53 replies
81 months ago
Building/Maintenance Queries deliberately not being attended to
If I could rate a negative star, I would. The 1 star is just so I can post this review. I am a victim of bullying tactics whilst I am not getting any assistance with maintenance queries. Afhco owns the building therefore when we have problems their incompetence and lack of action on issues raised is just not fair, you report an issue and nothing happens, I had to short pay my rent by about R500 so that I can get their attention. The attention I got is not what I expected, instead of asking what the problem is, I receive threatening letters, sms's and emails. These people need to know that it's not a monetary issue that I have, but with them not coming to the party and assisting their tenants. I formally reported in Jan 2019, Apr 2019, Jun 2019 and recently 09/08/2019 that the plugs in my bedrooms are not working - the other plug has electrical wires hanging from the wall; which is a health/dangerous hazard on it's own. The building manager Khaya came to my unit and saw this faults and confirmed that the construction and finishing wasn't done properly as plugs will need to be changed. Till this day 28/08/2019 I have not been contacted to arrange repairs that are due, instead I receive threatening sms's, emails and hand delivered letters. This is totally unacceptable and unfair, I pay my rent in full on time but it takes Afhco months to even acknowledge my problems and promise to help but nothing happens. Please help me, who can I escalate this unfairness to and please I will pay any fees for anyone who can help me take these bullies on.
105 replies
81 months ago
Misrepresentation and incorrect information provided by their staff has led to harassment
I cancelled my contract with Netstar, and a month later they debited my banking account about R150* not sure - and I logged a dispute with my bank and reversed the payment. On the 24th July 2019, a lady calls me around 4pm on my cell phone and tells me that the settlement for the contract with Netstar is R296.02 and will be deducted from my bank account with Ref: Hybrid or something to that effect, I then asked the lady is this the balance for Netstar and she confirmed more than 3 times because I asked her so that there's nothing else I should pay and she again confirmed and even sent me an sms to confirm this and even sent me Netstar contact details and asked that I email a confirmation email to cancellations department. On the 29 July 2019 they deducted their R296.02 that was done, but then another debit order of R400* and some change is debited from bank account with Ref: Netstar, so I reversed this transaction with my bank because I thought this must be a mistake because I spoke to someone and we finalized this issue. Today 15/08/2019 at 2:09pm a Sibusiso calls my cellphone to discuss the balance on my Netstar account, I ask him what balance and he says there's still abalance and doesn;t know what the other lady was talking about. I have requested that this man Sibusiso go and listen to the recordings on the 24th July 2019 and then get back to me, he just said we will deal with you - meaning what exactly? Is Netstar threatening me? Has Netstar went into their call recordings and deduced that I have been provided with false information? I am a victim of harassment from this company because they can't communicate with each other and probably someone didn't do their job right. This needs to resolved Netstar, I was told I only owe a balance of R296.02 - I would like to know where this additional R400.00* comes from and what is it for and why wasn't I told about before? I am only asking this interest sake not because I want to pay it, according to my knowledge and the information provided by a Netstar representative I do not owe Netstar anything.
0 replies
81 months ago
FNB Secure Chat - Etienne Chalklen 07/08/2019 (Suffered abuse, rudeness, unwillingness to help, demeaning and condescending tone from "savage" responses)
Unhelpful, sarcastic, demeaning, rude, unfriendly (well, maybe customer service doesn't need a friendly person) but at least be professional - I don't have all day to keep repeating my messages on the FNB private bankers messaging app, I had to repeat my query 3 times, after sending him a screen shot of what my query is about, I'm not a master of the English language but I got an A in matric and my request was simple and straight to the point of which I doubt Etienne Chalklen understood because he was in a hurry to reply in a "savage" "sarcastic" "demeaning manner". @ Etienne Chalklen, FNB is not your father's business where you can tell a 13 year customer that "screen shot you sent had nothing to do with Netstar/Hybrid - it is a mandate for "Hyphen") what does all that even have to do with my simple request? @ FNB I'm not happy and you did not help me today, I may have to switch banks if this is the level of service I am subjected to from the narcissists you employ that clearly does not give a flying toss about helping the customer instead being the one with the most savage response and trying to put me down, I know I am black but that doesn't mean I am stupid and don't pick up these sly remarks. If I could just see this Etienne guy face to face, I want to have a word or five with him and even give him a high five - on the face - with a steel chair. Adv . Zweli Jonas 0607575447
0 replies
84 months ago
Insulted by call center agent - Gugu Gumede
Pathetic service from a consultant called Gugu Gumede after calling ********** 222 on the 14/05/2019 at 08:17. I know we need multichoice for our television viewing but at least treat your customers/subscribers with respect. How on earth do your call center agents work without supervision and have the audacity to insult and be condescending towards callers? You people just don't care about customers, all you care about is that we pay our subscriptions and **** you for calling why you disturbing my chill time at work. I am not happy at all, this woman either needs to be dealt with in house or I will find her and I teach her some manners because you people and your managers can't.
0 replies
133 months ago
Customer's Are At The Heart of the Business
Jeremy and Mubarrak resolved the complaint I had logged last week. Jeremy called me and asked me to come to the branch in Lenasia, when I got there I was even offered a beverage while I wait for the matter to be finalised, when it was eventually resolved Mubarrak even gave me petrol money for driving all the way to that branch. Well Done!! One happy customer
76 replies
134 months ago
We Don't Care About Your Goods
So I went to Cash Crusaders to get a loan against my goods, but when I went to pay back the cash and get my goods back I found they had been damaged, and the guy who was helping me said there's nothing they did to the speaker it was probably damaged when I brought it in, however, it was checked and they said they would have never accepted the speaker if it was damaged. So now I have a broken 15\Pioneer Champion Series Sub in my car and they don't care - is this right? Morally and even as a business practice this is not ok
76 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)