DP
Douw P
Active since Nov 2021
16
Reviews
0
Industries
Reviews
16 reviews22 months ago
Disappointing Lack of Service from Cape Union Mart
I am writing to express my disappointment with the service I received as a Discovery Vitality member on Monday, June 10, 2024. I visited the Cape Union Mart website and found the K-Way Reiz 112L Luggage Bag priced at R1749.00. Due to time constraints, I couldn't risk a 2-4 day delivery, so I called the Menlyn Mall store to check in-store availability. A salesperson confirmed they were out of stock but offered to check other Pretoria stores for me. He took my cell number and promised to call back shortly. That call never came. Additionally, I reached out via the "Contact Us" form on their website and via Facebook DM. Despite receiving a generic message from the Facebook team stating that the issue was escalated to customer service, I received no follow-up. Customer Service eventually called me back and apologized for the unsatisfactory service. The representative confirmed stock at The Grove's store and promised to send an email with the contact details of the relevant person. True to the trend, that email never arrived. It is disheartening that a potential sale of R1749.00, and possibly more, is given such little importance. This lack of service seems to permeate the entire organization. I love supporting local businesses, but this experience highlights why we might hesitate to do so. The service was pathetic, and it seems we've become so accustomed to poor service that complaints are rare. It’s viewed as the norm rather than the exception. Fortunately, I found my suitcase elsewhere and hope I won't need to return to Cape Union Mart anytime soon.
0 replies
28 months ago
Outstanding Assistance: A Shoutout to Mandla S and AfriHost
I want to express my sincere appreciation for the outstanding service I received during a recent interaction with Mandla S via WhatsApp chat. I had some queries regarding Afrihost's Air Mobile packages and the process for my colleague to sign up. Mandla S demonstrated a high level of knowledge about the products and provided clear and concise information that addressed all my concerns. His friendliness and willingness to assist made the entire experience exceptionally positive. Moreover, Mandla S went the extra mile by sharing the porting link my colleague needs to initiate the signup process seamlessly. It's refreshing to encounter such dedicated and helpful support, and I believe Mandla S is a valuable asset to your team. Thank you for consistently delivering excellent customer service. It is experiences like these that solidify Afrihost as my preferred service provider.
0 replies
29 months ago
Super impressed with Pargo
Absolutely thrilled with the outstanding service provided by Pargo! Seamless communication, swift pickup, and lightning-fast delivery – just ONE day between pickup and delivery! Shoutout to One Day Only for partnering with Pargo for my order. Super impressed and definitely looking forward to using their services again. Kudos, Pargo!
0 replies
29 months ago
Exceptional Service, Anytime, Anywhere!
Discovery Bank has truly become my favorite bank, and here's why. Recently, I had to reach out to their call center late at night due to an issue created by Discovery Insure. The level of service I experienced was outstanding. The consultant I spoke to was not only friendly but also incredibly knowledgeable, swiftly addressing my concerns with professionalism and expertise. It's reassuring to know that I can count on Discovery Bank's 24/7/365 availability, making it incredibly convenient to handle my banking needs whenever they arise. Kudos to Discovery Bank for setting the bar high in customer service!
72 replies
41 months ago
Calm and tranquility in White River
Ambience Inn is a must visit guesthouse located in beautiful White Rover, MP. The rooms are spacious, individually decorated with all necessary amenities. The garden is well maintained and the 16 metre pool is a welcome ad on for those hot lowveld summer days. Included in your room rate is a delicious breakfast prepared by the host. The location of this guesthouse also allows for easy access to shopping centres and tourist attractions in the area. When in the lowveld, add this guesthouse to your sleep over list.
0 replies
41 months ago
Sooper Food. Sooper Service. Sooper Value.
This restaurant, located at Watermeyer Park Shopping Centre, is one of my favorites in the east of Pretoria. They refranchised from Mimmos and now has their onw identity as Sooper Eats. The service is outstanding and the food absolutely delicious. The portions are generous and they are definitely also reasonably priced. I have taken a few friends there already and we all agree - they are fantastic. Marc and his whole team will make sure you are always looked after and well fed. Going there is always a highlight. Keep it up guys.
0 replies
45 months ago
Don't Care Airline
Okay, so I am ten to one going to repeat all the bad reviews on this platform for a company that does not even value their customers enough to respond (here, at least), but so be it. Recently I was on a CT - JHB flight and my suitcase was damaged to the extent that I can't use it for flying any more. Wheel broken off completely and eyelets where the lock goes through, clipped, rendering it useless. Remember, we are in a country where we must lock everything because it is a normal habit for strangers to just help themselves to what is yours. That aside, the eyelets were clipped because someone employed by FlySafair (they say it is a contractor) had too much time on hand and decided to break into my suitcase and help himself to my personal belongings; a brand new QDos power cube valued at R900. When I raised this with the airline it boiled down to two things, they cannot (or won't) take responsibility for my luggage (which I handed over to them to make sure it arrives safely in JHB) - too many people handling the suitcases they say - and what really ticked me off is when I was asked if they did not ask me if I had any valuables in my suitcase when I checked in. YES they did, but everything I own is valuable to me, even the suitcase I transport my valuables in, is valuable. If I work hard, use MY money to buy something for ME then that is valuable to me. How do you (FlySafair) define "valuable"? Whatever is in my suitcase is valuable to me, and it gives no one working for you, or on contract with you, to go into my suitcase and help themselves by way of affirmative shopping. That is plain bull****. Is that perhaps why we must be on the airport in time, so you can have more time to snoop around people's luggage ? This is disgusting. This also explains why so many people nowadays have so much carry on luggage, because they simply do not trust you (and other airlines) with their belongings. Unfortunately, you guys are part of the problem, not the solution. Yes you paid for the stolen power cube, but the schlep to get all the forms completed, the affidavit (had to go to the police), copies of ticket and luggage label and what not, so much nonsense because you guys could not or did not want to take care of my belongings while it was in your possession. Oh, one last thought, and you won't read this anyway - this was my first ever flight with you guys, so great first impression.
0 replies
48 months ago
Cloud 9 Customer Service
I had to cancel a booking I made for May and rebooked for July, but still because payments already made cannot be allocated to another booking, this will be refunded to me. I chatted to customer service via the app and then received a call from Francis, located in the Philippines. What a wonderful customer experience. She was friendly, had good knowledge of the processes and provided all the answers I needed. It is such a pleasure to deal with people like this. I must say, I have never had any issues with AirBnb and I have been "staying" with them for a long time.
0 replies
49 months ago
Netflorist should maybe stick to flowers.
I am done with Netflorist. It seems that bad service is now the norm in this country. No one has any pride left in what they are doing. Substandard is now the standard, it seems. I send two emails, 31 March 2022 10:43 and Thu 2022/03/31 21:26, with only an automated response and that was it. This after an issue with my order #106436143, emails to info and care @ Netflorist and not a single answer, reply. My order RA2336 - La Motte Millenium and Lindt Gift x 2 ( R 624.80 before using my credit ) was delivered after 18.30, I guess it is technically still same-day delivery, that is not my issue, my issue is that the Lindt chocolate(s), both of them, were a melted mess, because this delivery was ten to one in a hot car all day long, so what did you expect ? I included images of both melted Lindt slabs in my emails. Disgusting to think that Ntflorist would think that is okay. Then, maybe there is also a reason why emails are not answered and why you are not on this platform to assist customers ??? You have lost me as a client. Really. I can do better with a top by Liquor City and Woolies and make up my own "hamper".
0 replies
49 months ago
Keep 'them wheels tolling ! Great service !
On 31-03-2022 I dropped in at Tiger Wheel & Tyre Montana for my Discovery Insure MultiPoint check assessment for my vehicle. I did not have an appointment, but I was assisted immediately. The service was quick, friendly and efficient and I can understand why Discovery is affiliated with this service provider. In fact, I have never had problems with Tiger Wheel & Tyre stores anywhere. Thank you for the great service.
134 replies
Review Distribution
5 Star
8 (50%)
4 Star
2 (12.5%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
5 (31.25%)