KK
Khanyi K
Active since Jan 2011
39
Reviews
0
Industries
Reviews
39 reviews22 months ago
Classic Membership Club issue
I recently changed my premier membership into classic membership as I was in Gauteng for business, hoping to open new offices in Sandton. This was around Feb/March, the gym was Alice Lane club, and Nason was very thorough in explaining the process. He also informed me that should I go back to Durban, the head office will automatically change my main club to Moses Mabida based on the visits, and that would be after two weeks. I have been using Moses mabida for the past two months as I will no longer be opening new offices in Sandton. I inquired with sales and manager at Moses mabida for my club to be changed, because I do not wish to pay high membership fees for no reason when I am only using Moses Mabida club with such less to offer, as this does not make any financial sense and they have refused to assist. I am finding this extremely frustrating as they have not even bothered to address this matter properly, and yet they are all quick to call for referrals. I would like this matter to be attended to urgently because I was informed that this would be done automatically based on my visits after two weeks.
0 replies
36 months ago
Poor after sales service
I am besides myself with the level of service from Vodacom La Lucia branch. I lost my phone yesterday, and went it to get it blocked. I was asked to call customer care all because it was not a new contract purchase etc My partner recently took a contract there and everyone was jumping to assist us but this time around because it’s after sales, not a single person could help. My dilemma with customer care line is that no one can help because it is all auto recorded/robot prompt and I am left with no phone to use. This level of after sales service needs to be stopped. I will never ever support Vodacom !
106 replies
42 months ago
Holding deposit withheld for no reason
My awful experience began upon collection when certain fees were not mentioned upon my booking, however I let that to rest and paid. I was charged R4000 deposit which I was informed it will be refunded within 72 hours back into my credit card. The car was returned on the 29th of October, and almost two weeks later my refund has not been released. I have made numerous calls and empty promises is all that I have been getting. This is now gotten to a point where I will only go straight to social media if I don’t get my refund tomorrow. Worse rental company I’ve ever had to deal with.
132 replies
47 months ago
POOR CUSTOMER SERVICE & DISHONEST STAFF
This agent with bad attitude has fabricated a story and sent it to my employer. Here is my story and i would like Hertz management to attend to it. I had forgotten my license in my car so i went back to fetch it and handed it over to him. From there, he gives me the docket for the car and the key. I then asked him if there were any other options within the Group B, and said I would prefer a Polo if that was possible. Not once did I mention a Lexus, or any other car for that matter. The only car I requested was a Polo, as it is in Group B. He then became irritable and snappy, and said “Well, your booking arrived very late in the evening. We had to get this car all the way from King Shaka Airport”. The whole time, his tone was very rude and accusatory. I responded and said it makes no sense to say there is no other car when I was asking for a car within the same group. Other branches have always been very helpful. I had not even seen the cars available there, so how on earth would I have known there was a Lexus there? There were many cars, so I assumed a change within the group would be viable. Thereafter, he gave me back my license and paper to sign and I then walked away, assuming that he was behind me to direct me to the car. When I was at the door, I noticed he was still standing behind his window. He was not trying to assist and had not told me where the car was located. I went back (I did not storm, as I was wearing high heels), and asked him to please come and direct me to the car as I had a meeting to get to. There was no point during any of this that I used a swear word. That is a total fabrication. His response was to reply to me in a very sarcastic tone “Oh well I thought you weren’t taking the car”. Aside from the obvious sarcasm, why would I not be taking the car when I had just signed the form? I then got to the car after a few KM's i noticed a squawking sound each time i break, and i thought it was coming from outside. I then asked my colleague upon arriving to my meeting to listen to this sound, he confirmed that the sound was coming from this car i was given to drive by Hertz. Not only was i treated with disrespect, but i was given a car that could have put my life in danger and on TOP of that the agent fabricated a STORY. This to me is defamation of character.
0 replies
55 months ago
Dishonesty and non disclosure
This matter has now been handed to my attorney. I have given this company enough time to resolve this matter and give me back my money, and not a single response from them. Even after I cancelled the policy they still went ahead without my consent and debited my account. This is unethical business practice!
53 replies
55 months ago
Daylight robbery
Today I tried to purchase airtime online with my business credit card for my staff member, and I was forced to download a Vodacom app for this transaction which I did. It was so slow and not once did I even get an option to proceed and double check the number. A few minutes later my employee had not received the airtime, I called to request an invoice and I was assisted. To my surprise the number was incorrect by the last digit, called the number straight to voicemail, called Vodacom again I was just told, sorry we can’t help you and that number is not allocated to anyone. I then asked if I could get the number allocated to me so I can get my R200 airtime back. I was just told, sorry no we can’t do that. I mean firstly you have an app that barely even works hence I don’t have it in the first place and now I’ve lost R200 worth of airtime. I cannot believe Vodacom can take advantage of its customers like this. I am in disbelief.
159 replies
55 months ago
Misrepresentation and dishonesty
In April, I contacted Bidvest for tyre insurance and exhaled to the agent that I just got a quote for R10000 for all 4 tyres. She then sold me tyre insurance and not once did she disclose that this was for accidents cover. I have comprehensive cover on my vehicle and did not need additional accident cover for tyres. I told her this is purely for when I need and have to change my tyres. I was mislead and sold a policy I did not need. I even asked her about the waiting period and she said none what so ever. Now I submit a claim after my car service for two tyres to be changed and I’m told this is not covered. Immediately lodged a complaint, and requested cancellation and my premiums back. They still went ahead and debited my account this month, and now I’m being ask to complete long documentation for the recording. This company is not reputable.
53 replies
58 months ago
World class service
I wish all service providers could be as efficient and helpful as BMW on call is. The service I received on Friday from BMW on call was world class. From a lady at the call centre to the driver - Mduduzi. Both these individuals made sure I was safe, and went as far as making arrangements for a courtesy car on that very same day, I was driven to the airport to collect the car. This level of service is very rare in SA. This is one of the reasons I’ve stayed with this Brand. The after sales service is outstanding. Keep up the good work.
0 replies
67 months ago
Thieves and unethical business practices
On the 24th of September I transferred R500 from FNB into my Discovery Account as I didn't have my FNB card on me, and not enough money on the Discovery card. I only had R300 left, and the I needed R350. After the transaction I then paid that R350 and the balance was R463.10. Yesterday I get an sms of R500 coming off my account, called Discovery as it was a suspicious transaction. I am being told that there had transferred R500 twice in my account, which is not true. I never used that R500 they are referring too and it never reflected Inyo my account balance, after I transferred R500 there was only R800 in this account and after I used R350 only R463.10 was my balance, now if Discovery has some faulty systems so they can steal money from its clients, I am certainly not one of them. I want my R500 put back into my account because you have now stolen R500 from my current balance. I will be tweeting this. I am so sick of Discovery. I want my money back and thereafter I can close this account.
53 replies
68 months ago
Pathetic service, thieves & poor customer service
After several back and forth arguments with Discovery Vitality in March to have this issue resolved, still no resolution. I was assured telephonically after this matter was escalated that all my benefits have been reinstated and were back to normal. And in fact the vitality was back on my profile and I was so sure that this nightmare was over. Then on the 1st I get debited R1160 by VA. Called VA and they informed me that the instruction was sent through by Vitality to cancel my membership. Now I went back again to Vitality, and guess what- no one seems to want to take any accountability and rectify this mess. I am so disgusted and infuriated by this. I am now back to square one where by I have to provide all sorts of things, yet I was told all the calls were recorded when all of this was resolved in March. I am besides myself with this company and I am ready to go to social media now. I am left with no choice at this point seeing as no one seems to care enough to get to the bottom of this. To top this all off, now weekly activities have not been updated since beg of September and my rewards not issued and yet I am paying for this benefit! 5003731174
0 replies
Review Distribution
5 Star
3 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (23.076923076923077%)
1 Star
27 (69.23076923076923%)