RC
Ruan C
Active since Nov 2009
19
Reviews
0
Industries
Reviews
19 reviews23 months ago
Unable to reach Agility GAP
Hi Agility I am trying to log a GAP claim . I am not getting through when dialing the number on your website (+27 11 796 6425). The call gets cut when selecting option 3. Also, there is no clear process to follow for logging a claim on your website. Policy no: 00320051270 Please advise
0 replies
25 months ago
Incorrect information given from call centre agent
I was recently contacted by Vodacom to inform me that that both packages I was on, was going to be discontinued and that I needed to upgrade. I have 2 sim only packages (0823835680 and 0740636937). The agent made a recommendation by reducing the amount on both contracts, and increasing the data. Today, I received both quotes via email with the new contract information, and noted that the total amount for contract 0740636937, was 354.97, not R270 as per agent. I distinctly remember the agent confirming that the cost for contract 0740636937 would be R270 per month.
106 replies
26 months ago
Exceptional service from Outsurance
Exceptional service from Outsurance. I contatced the call centre about about a Re-Rate Notification email. I was assisted by Areetha Ragkoomar, very friendly and helpful. She manged to waive the increase in my monthly premium. Thank you Areetha and Outsurance. Policy no: OT30159439
56 replies
26 months ago
Two price increases within 8 months of activating new fibre package
Hi RSAWEB I activated a fibre package in June 2023. In December 2023 I received an email notifying me of a Price adjustment from January 2024. On my invoice today (2024-02-26), I noticed there is another price increase as from March. I did not receive any communication about this? Also, how is it possible to hike your tariffs twice in a eight month period?
0 replies
35 months ago
Slow LTE Network speed
Hi Vodacom I opened a new LTE 10Mbps uncapped contract in December 2022. Up until now i have been experiencing slow network speeds daily. I need to restart the router a couple of time per day to be able to work. - I contacted the call center on numerous occasions only to be told that they have "re synced" my line. The next day the network speed drops again. - Also went to a Vodacom store to get the firmware of the router updated. It did not make a difference. Before opening the contract your website indicated that the coverage in my area was good. I'm sure you can understand my frustration as I cannot work like this. I am a single person using this line. Please advise if I may cancel contract without paying a penalty? I am not getting the service as advertised. Account Number: I4155193
212 replies
39 months ago
Excellent customer service after returning an item
Great service received from Rugged SA. Initially returned the unit purchased. They were quick to respond, arranged for pick-up and delivery of a new unit as well as an additional item was delivered to apologize for the inconvenience. The person assisting me was Vinitzia Roode. Excellent customer service
58 replies
40 months ago
Online Order - Used item delivered
Not impressed. Purchased a Rizzen 600W power station from Rugged SA, they delivered a used item. Scratches on the LED screen, with no protective film covering it. The rubber feet at the bottom also indicate that it was put on another surface before. The device had 60% power remaining when plugged in for the 1st time. Clearly not new. They also don't respond to emails once the order is delivered.
132 replies
46 months ago
False advertising
I was contacted by a Vodacom sales agent about upgrading my existing 2 Vodacom products, to upgrade both to a 24 month contract. The agent explained the package deal and benefits, AND MADE IT VERY CLEAR THAT THERE WOULD BE A SAVING OF +-R200 PER MONTH IF UPGRADING TO A 24 MONTH PACKAGE. I proceeded with the upgrade which was scheduled for the 1st of July. Today I received the 2 quotes indicating the new package cost. There is no difference compared to what it cost me before. I was told by the sales agent the monthly amount would be +-R450 after the upgrade. The call was made the week of 20-24 June, Please listen to the voice recording and advise. Like any other customer I expect to get what I was sold. This not the way to do business. regards Ruan
536 replies
59 months ago
Kaelo Gap, phone calls and emails unanswered
Sent a query to find out if X-Rays are covered under my Kaelo Gap Cover policy The call was logged more than a week ago with no response, calls also don't get answered. Logged a new call (Ref: 10190091) Poor service
53 replies
59 months ago
No cover for Hip Replacement
Hi My mother (Estelle Crafford) who is a pensioner (76) is currently on the Health Squared Aspire Hospital plan. She is currently suffering from severe hip pain, the doctor advised she needs a hip replacement done. Health Squared has advised that they will not cover ANY expenses for the procedure, also no hospital costs. I am disgusted that after being a client of Spectramed/Health Squared for many years, that they will not cover any costs for the surgery or hospital, even though her plan is costing her R2178 per month. A hip replacement is a serious injury, i cannot see how this can't be covered?
53 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (10.526315789473685%)
1 Star
15 (78.94736842105263%)