DW
David W
Active since Dec 2021
13
Reviews
0
Industries
Reviews
13 reviews17 months ago
Contradictory information from two agents.
We've been told two different stories by two different Affinity agents. One said we could keep our additional gap cover, the other said we could not, as you 'can't do that with a medical "insurer"'. With our first call we were given the impression Affinity was giving us a Hospital plan like a Medical Aid. At tno time did they correct this misconception, and they've never corrected here, even ranking #1 here on Hello Peter in the "Medical Aid" category. But upon cancelling our hospital plan with our previous medical aid, the information we're getting from Affinity is now contradictory to what the agent said when we signed up. We're now feeling apprehensive about our switch, and we're losing trust in the company.
112 replies
27 months ago
Just terrible
It's impossible to register an account on Bizportal, and therefore impossible to use the CIPC services.
0 replies
31 months ago
terrible support
The help department keeps transferring me. I can't buy airtime or electricity on the app (even though its worked fine for months), and then when I finally run out of airtime mid call with their "help" department, they don't call me back. I then try the chat on the app and I get told to submit a query which will take 24 to 48 hours for a response. But I have 1 unit of electricity left. I don't have 24 to 48 hours.
262 replies
35 months ago
terrible call centre
I just got a call from a robot at King Price offering a quotation of insurance. After a minute it became clear that "Alice" who I was speaking to was not a real person. If this is how King Price is axing jobs to cut costs at their cold calling centres, I'd hate to know what the claim process will be like.
106 replies
48 months ago
Good help centre service
Had a small issue with my account, I phoned FNB's helpline, they answered quickly. They then checked my account and discovered the issue, it was not something they could help with immediately so they escalated it. Now usually my experience with a help centre "escalating" an issue is that they just want to make it someone else's problem, and then it just ping pongs between departments (I'm looking at you MFC). But this time, someone called me back the very next day to tell me they had solved my issue. And they had.
134 replies
51 months ago
Drivers license renewal service clearly not running despite advertising as such.
Support tickets on the web portal go unanswered, staff at the branches look confused when asked about the service despite their branch being listed on the site as an outlet that supports the service. And there is nobody to call. So I guess, Hello Peter.
53 replies
51 months ago
Issue remains unattended since November
It seems MFC has forgotten about an error on their system that directly effects their "service" to me, or they just don't care. I assume they're hoping I'll forget about it too. I know full well what happens next, they'll reply: "Good day We acknowledge receipt of your complaint. One of our consultants will investigate the matter and will be in contact with you..." And then I'll get a call, and they'll apologise and say "we have escalated the matter." But to who?!? Who possibly can you escalate this matter to, it has been escalated 20 times! At this point I don't expect any change. I only post this to warn off potential MFC clients. Choose a different financial service for your car financing.
53 replies
51 months ago
Bad service, and bureaucracy stands in the way of common sense.
My new contract (Which is more data for a cheaper monthly fee) was supposed to kick in this month. But it didn't. Because this package that they sold me comes with a "free" router. A "free" router that they don't actually have stock of. 3 days after signing on I get a message saying the router will be dispatched when it becomes available. Now, I don't need the router, I already have one, and I already have the simcard, so figure "that's ok, I'll use the old one in the meanwhile." So February starts and I don't get my data. I phone customer support and they tell me I can't start the new contract until I receive the router I don't need, and that they don't have them in stock and they have no idea when they will receive them!? Nobody at Vodacom called me to tell about this. I don't have enough data to run my business, and customer support says they can do nothing. Surely someone at Vodacom can click a button and give me my data in the meanwhile!?
106 replies
52 months ago
A sea of forwarded emails between departments whose "job it isn't".
Issue not fixed after two months. My glitch in the matrix has now been "escalated" so many times I have to assume it's sitting on the desk of the CEO. After the Customer "Service" Centre, it's been sent to multiple "relevant" departments, to the "CIS" team, (whoever that is?), then to the "Eclipse" team (whoever that is?), and now it's sitting with another IT department. At least I finally have someone at MFC keeping me regularly updated, but the update is always, "The issue has been escalated." The problem I believe with MFC is that in trying to squeeze one more cent of profit out of the customer, they've "streamlined" the business, cutting jobs and automating as much as possible, leaving no room in their processes for any issue that doesn't fit a template or flowchart, these problems just get lost in a sea of forwarded emails between departments whose "job it isn't". It also seems apparent from the wait times for the customer service centre that they are woefully understaffed, (more cost cutting and profiteering I can only assume.) One day there will be a financial institution that answers the phone, and an actual person will see to it that a simple error can be sorted out simply and efficiently. I know MFC will reply to this review, with an apology and a "We'll get one of our experts to call you." But MFC please don't, just let the guy who's dealing with it now see it through, at least he calls me back, unlike the long list of those who came and went before him.
53 replies
52 months ago
Errors made by MFC remain unsolved
More than a month since contacting them and my issue is still not fixed. This is now my fourth complaint on Hello Peter. To be fair the they usually call me when they see these complaints, they apologise and tell me they'll fix it, and then they tell me they'll "call back". Sometimes they even call back to tell me they've logged the issue and they'll "call me back" to confirm it's sorted. This "call back" doesn't happen, and the issue remains unsolved. The issue I might add is a mistake made by MFC when creating my account, not by me.
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)