PN
Pauline N
Active since Nov 2009
40
Reviews
0
Industries
Reviews
40 reviews2 months ago
Refund not processed since 7th February - Emails ignored!
5th Request to FNB… emails ignored by Dzunisani Moeti. Banking Advisor | Suhaima Amade Private Advisor | Account still not rectified since 7th February! I am again writing to alert interested parties about my recent 2nd experience with FNB and the misleading special offer promotion from one account to upper last year (you might end up writing long reviews like mine monthly).. It seems they offer these without first testing their internal system & controls, to ensure clients will not be affected by full fee charges. I have again been charged the full account fee of R650, like in January - no 3 months grace period as promised. FNB contacted me with a special offer, in November 2025 , promoting a switch from a Private account to a Wealth account with the assurance that only the Private account fee would be applicable until March 2026. However, despite this clear agreement, I have been unjustly charged the full account fee, ( R650), in direct contradiction to the terms of the offer provided to me. Today, i made an attempt again to address this issue with FNB directly, hoping this time they will promptly attend to my query. Previously there were inadequate responses and delays in resolving the matter. It is disappointing to see a reputable institution such as FNB not honouring their commitments and failing to provide adequate customer service, ( over years it seems service is not a priority), upon charging us exorbitant prices to allocate private bankers who do not care to communicate & resolve our queries timeously. Service to us is not a favour, it is a polite full expectation - value for money. I urge all customers to check their accounts for such misleading promotions, also who have been affected by similar misleading & incorrect charges by FNB to come forward and share their experiences. By raising awareness on platforms like Hellopeter, we can collectively hold institutions like FNB accountable for their actions and demand transparency and fairness in their dealings with customers. Let us stand together in raising our voices against unjust practices and ensure that financial institutions like FNB uphold their promises and treat their customers with integrity and respect. Thank you for your attention to this matter
53 replies
2 months ago
FNB's Special Offer Results in Full Account Fee Charges ( Private to Wealth Account) - repeat of January charge
I am again writing to alert interested parties about my recent 2nd experience with FNB and the misleading special offer promotion from one account to upper last year (you might end up writing long reviews like mine monthly).. It seems they offer these without first testing their internal system & controls, to ensure clients will not be affected by full fee charges. I have again been charged the full account fee of R650, like in January - no 3 months grace period as promised. FNB contacted me with a special offer, in November 2025 , promoting a switch from a Private account to a Wealth account with the assurance that only the Private account fee would be applicable until March 2026. However, despite this clear agreement, I have been unjustly charged the full account fee, ( R650), in direct contradiction to the terms of the offer provided to me. Today, i made an attempt again to address this issue with FNB directly, hoping this time they will promptly attend to my query. Previously there were inadequate responses and delays in resolving the matter. It is disappointing to see a reputable institution such as FNB not honouring their commitments and failing to provide adequate customer service, ( over years it seems service is not a priority), upon charging us exorbitant prices to allocate private bankers who do not care to communicate & resolve our queries timeously. Service to us is not a favour, it is a polite full expectation - value for money. I urge all customers to check their accounts for such misleading promotions, also who have been affected by similar misleading & incorrect charges by FNB to come forward and share their experiences. By raising awareness on platforms like Hellopeter, we can collectively hold institutions like FNB accountable for their actions and demand transparency and fairness in their dealings with customers. Let us stand together in raising our voices against unjust practices and ensure that financial institutions like FNB uphold their promises and treat their customers with integrity and respect. Thank you for your attention to this matter.
168 replies
3 months ago
FNB's Special Offer Results in Full Account Fee Charges ( Private to Wealth Account)
I am writing to alert you about my recent experience with FNB and the misleading special offer they advertised, which ultimately led to me being charged the full account fee instead. (R650) FNB contacted me with a special offer, in November 2025 , promoting a switch from a Private account to a Wealth account with the assurance that only the Private account fee would be applicable until March 2026. However, despite this clear agreement, I have been unjustly charged the full account fee, ( R650), in direct contradiction to the terms of the offer provided to me. I have made numerous attempts to address this issue with FNB directly, on the 7th January ( dzunisani.moeti@fnb.co.za - who promised reversal of the charges). On copy again was smamade@fnb.co.za, servicesuite@fnbprivatewealth.co.za. I have been met with inadequate responses and delays in resolving the matter. It is disappointing to see a reputable institution such as FNB not honouring their commitments and failing to provide adequate customer service, upon charging us exorbitant prices to allocate private bankers who do not care to communicate & resolve our queries timeously. I urge all customers to check their accounts for such misleading promotions, also who have been affected by similar misleading & incorrect charges by FNB to come forward and share their experiences. By raising awareness on platforms like Hellopeter, we can collectively hold institutions like FNB accountable for their actions and demand transparency and fairness in their dealings with customers. Let us stand together in raising our voices against unjust practices and ensure that financial institutions like FNB uphold their promises and treat their customers with integrity and respect. Thank you for your attention to this matter.
112 replies
3 months ago
Urgent Public Notice: Standard Bank Insurance services - Unreliable in Handling Insurance Charges
It is with deep frustration and disappointment that I must address the ongoing issue of Standard Bank charging me an incorrect funeral premium of R709.87 without my consent. Despite assurances from Marcia Modise since the 8th of January, promising that the fee would be rectified and reversed, my policy documents, charges, and benefits remain unresolved. As today marks the 15th of January, 2026, Standard Bank has failed to fulfill their promises, leaving me in a continuous state of uncer*****y and financial burden. It is unacceptable that the bank has taken money from my account without my knowledge or agreement. I strongly advise the public to exercise caution when considering insurance services with Standard Bank or to diligently check their charges. Money is being deducted from customers' accounts without consent or proper justification, and the lack of transparency in their practices is concerning. This warning to all potential customers: be wary of entrusting your financial security to Standard Bank, as they have proven to be unreliable and ************* in handling insurance charges. Sharing this information is essential to alert others of the risks associated with banking with Standard Bank. They will mess up the charges, not rectify them, incorrect policy documents, then after years of taking your money, even cancel your funeral insurance.
112 replies
7 months ago
Ignoring emails to refund me my R5249.68 - order 000769507
Worst Online Shop- Do Not Buy from them, you will regret when your order is not processed ( System errors) cancelled and they ignore your email requests for your refund!
106 replies
10 months ago
Never Use Uber Eats & Utali Restaurant in Sunnyside - *******!
Dear readers, On the 28th excited to order some food for the family, went online & ordered from Utali’s restaurant Sunnyside2… the order went thru, my money debited.. 2mins later order was cancelled by restaurant - No Clear Reason. I expected Uber Eats to protect us and return the R453.90 immediately to my Uber account, but no… it is 11:30hrs the next day my money has not been returned & we has to sadly start cooking. What an inconvinience, Uber Eats & associated restaurants are now running a ****, rather drove to the place & order physically or you will be sorry. Nigerians - Urali restaurant, & Uber Eats please refund my money immediately - Pathetic Business owners… i want my money today.
0 replies
35 months ago
DO NOT BUY AT THIS SHOP ONLINE IF YOU VALUE YOUR MONEY...
On the 01st of June i was excited to buy a rice cooker, after mine failed after a few years. I had bought 2 items from them previously and had started trusting them. Little did i know that the staff will be rude to me, not disclose their names in Full. I am so angry dismayed, feel like puking at how some businesses can continue to operate in this manner of being cheap ******* & still treat you bad -THEY HAVE JUST LOST A CUSTOMER. To cut the long story short, yesterday i paid by card for an item, which they did not have, which i needed urgent for my guests & family soon... It was displayed as available & no lead-time on the website. This morning i receive a call from a guy called KHAYA (refused to provide his surname - a typical behaviour of *****y businesses) from 011-727 7100 to tell me product is not available only in 3 weeks. I then demanded my money back to source elsewhere - guess what was told 7-14 working days. DO NOT BUY ANYTHING FROM THEM .....YOU WILL REGRET!
60 replies
60 months ago
FNB HORIZON SERIES UNIT TRUSTS - DO NOT INVEST WITH THIS BANK!
DO NOT INVEST IN FNB HORIZON SERIES UNIT TRUST (YOU WILL NOT BE ABLE TO DISINVEST AND MANAGERS THERE TOO LAZY TO RESOLVE ISSUES). I INVESTED FUNDS IN MARCH AND WHEN I DISINVESTED ALL FUNDS 07 MAY 2021, THERE WAS AN FNB SYSTEM PROBLEM AND ONLY A PORTION OF THE FUNDS WERE DEPOSITED AND AN ERROR THAT DOES NOT ALLOW ME TO DISINVEST IS REFLECTING ONLINE. I HAVE PHONED 3 TIMES OVER A WEEK, WRITTEN AN EMAIL TO MY PRIVATE BANKER AND SHE CAME BACK WITH A VAGUE RESPONSE FROM THE INVESTMENT MANAGER, WHO DID NOT EVEN TAKE A MINUTE TO RECONCILE MY INVESTMENT ACCOUNT TO CHECK WHEN FUNDS WERE CREDITED AND JUST ASSUMED I NEEDED 40 DAYS WAITING PERIOD FROM MY LAST DEBIT ORDER. HAD THE MANAGER TAKEN THEIR JOB SERIOUS THEY WOULD HAVE SEEN FUNDS HAVE BEEN IN THAT INVESTMENT FOR OVER 50DAYS. I NEED MY MONEY TODAY, FNB NEVER HAS SYSTEM PROBLEMS WHEN YOU INVEST, BUT ONLY WHEN YOU NEED YOUR MONEY BACK (DISINVEST). PLEASE BE WARNED ABOUT THIS BANK AND THIS PRODUCT AND THE MANAGEMENT THERE, YOU WILL BE SORRY AND SAD AND INCONVINIENCED WHEN YOU NEED YOUR MONEY. GO ELSEWHERE IF YOU WOULD LIKE TO INVEST. I NEED MY MONEY FROM FNB TODAY, I HAVE PHONED 3 TIMES, EMAILED MY PRIVATE BANKER 3 TIMES (IT CANNOT BE THAT WE CONTINUE TO BE TREATED SO UNFAIRLY AND LIKE THIS ALWAYS, IT IS UNACCEPTABLE FOR A GROUP OF CERTAIN CITIZENS TO CONTINUE TO HAVE THIS TREATMENT - IT SHOULD STOP). I NEED MY MONEY FROM THE HORIZON SERIES UNIT TRUST FUNDS TO BE ALL DISINVESTED AND TRANSFERRED TO MY CHEQUE ACCOUNT IMMEDIATELY (THOSE FUNDS HAVE BEEN IN THE ACCOUNT OVR 50DAYS, NO APRIL PROVISION WAS MADE, AS I REALISED THERE IS A NEW 40DAY WAITING PERIOD RULE). FNB YOU CANNOT KEEP MY MONEY, IT IS FRAUD AND LUDACRIS, I NEED THE TRANSFER TODAY, HAVE WAITED 7 DAYS WHILE YOU TELL TALES!
53 replies
62 months ago
FNB CARD NOT DELIVERED, TAKEALOT ARE LIARS AND FNB MANAGEMENT DOES NOT CARE ....
<div>Good Day This is an open letter and complaint to the CEO of First National Bank. I am a Private Client at FNB and continuously get substandard service and great humiliation and a sense of making clients fools., I highly presume due to the fact of my ethnic group, no one cares about my business. We cannot in this country to continue to ignore Black Business and run like lightning when a query is raised by our white citizens (it is not acceptable and it is your office that has to stop it and rectify it). It is part of Corporate Governance / ethics and as a CEO you are accountable for that in all FNB Sections of Banking. I have been highly inconvenienced (arranged to be at home this week, to easily get my card. I have been treated unpleasantly, with very little care to my query, spent a lot of my resources on the phone and email. I am totally angry at the turn of events since last week, when i cancelled my card with my Private Banker (Estee Van Dyk, on 0877306422, 0766522619, email estee.vandyk@fnb.co.za) and completely , importantly stipulated that my new card should be delivered by the 23rd, as i had many commitments i had to do on the 25th. On Friday the 19th i got a message stipulating the bank card would be delivered on the 23rd of March from their Courier company TAKEALOT (Anyone out there who has a thriving business, never ever bother to partner with this company, they have many liars who have a pathetic attitude, they are liars and do not take this part of their business serious, you will be sorry). Since then daily they have been phoning, sending messages and lying that they will send it tomorrow. I have raised this issue since 23rd with my Private Banker and even Jooma Mubeen (Divisional Manager), on 087 736 5956, +27 64 659 3996 Mubeen.jooma@fnb.co.za could not get my card to me on time and resolve this matter. The way i feel right now, you can do as you please with that card, i am simply tired of this treatment from FNB to anyone. Unfortunately i will not recommend FNB, if you can use another bank that has compassion, loyality, accountability and keep to their promise and treat ALL clients equal and with respect, rather do so. As for my Private Banker and her Divisional Manager they will deliver my bank card at their convenience, in cohesion with TAKEALOT and when they all deem fit for themselves.</div>
53 replies
73 months ago
Shocking Service - FNB Private Banker
Below is an email i sent to FNB about my discontent from FNB Private Banker Service. i received a reply today from Londo Netshilema - Support Banker 3rd Floor, Block 10, Inanda Greens Office Park, Sandton Tel:087 575 4727 & Tel:+27 11 371 3711 to wait for 2 working days, not from the Manager oscar.nzimande@fnb.co.za. Have you ever dealt with the FNB Private Banker Estee.VanDyk@fnb.co.za and her Manager Oscar, please advise your experience on this platform. I am not sure if though the Manager will follow upon why events happened as below, i don't think they care!! Good Day Please can you contact me in regard to the lack of service from my personal banker on copy. (My contact details are 0837739924 OR via email address) Please refer my query to another Senior Manager if you are not able to attend to my email. This email is in regard and failure to get hold of my private banker and response on time. It is several times on private clients number (always on voicemail), whatsapp / sms. It is a huge and disturbing concern in terms of reliability, when i am overseas and need her assistance, i will be stuck (Post COVID19). What upsets me the most is that there is a lack of treating my requests as urgent, (Guess FNB is an entity with no repercussion for non-delivery of satisfactory service to clients. There is no following up on my requests, until they are resolved and final feedback from her. This email is in particular to an urgent request to my private banker, 2 days before the Country’s official covid19 21 day shut down. (I can forward you the whatsapp conversations, where she provides me with a number that did not work, where she provides me with a number that is not working, and after informing her of these challenges, she further request me to phone her in regard to my query. As my banker i expect her to use her initiative and take responsibility, perhaps get someone from private suite to resolve my query, follow up, then phone / whatsapp / email me to ensure query has been resolved. I requested her to provide me with her Manager’s details, unprofessionally she concealed the information (Guess Manager’s details cannot be given to clients for escalations. only informed me that her Manager will contact me, sadly no FNB Management / Leadership contacted me. ( I continue to be amazed by this attitude of private bankers, it’s as if they have been trained to ignore certain ‘type’ of clients. It is one day going to be to their detriment, as the world is changing very fast and so do customer’s needs. They will lose clients to other banks, other pop-up Fintech trusted businesses or to same bank, but cheaper product offerings or even lose salaries eventually) ( I had to leave my work, physically go to Menlyn Pretoria Branch, stand 2 hours on the bank phone, they have 1-booth, for a service suite assistant to assist me on the phone, a nightmare for anyone with a private banker to go through) Please can Alan Pullinger me or someone tell me why am i paying so much monthly fees, for no-service / stressfully delivered service. (look at this long email above) – (R399.00 X 12 Months = R4788.00/year)
105 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (17.5%)
1 Star
33 (82.5%)