AF
Adine F
Active since Dec 2021
7
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0
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Reviews
7 reviews15 months ago
MTN customer care non excisting
I renewed and upgraded my contract in Oct 2022, 36 months contract. I've been ****med in Nov 2022. MTN ***** investigated and reversed purchases made on my account. Since Dec 2022 I cannot top up airtime or data as well as not access the MTN app to check my profile. "Greylisted" message. I've been struggling ever since. I've visited MTN stores. I've phoned 135. No success. And to email customer care, is useless. They don't even look to the trail of emails. Last email I got today, say that I must give the police time to investigate and relocate the phone!!! My phone was never ******. Its with me.
0 replies
32 months ago
****MERS
****!!! *****ing people's money left, right and centre. Hidden costs.
0 replies
40 months ago
Get a new courier service!
Awaiting delivery since 23 Dec 22. Order number 1240928248. No feedback from customer care.
0 replies
40 months ago
MTN disappointing customer care
Upgraded contract in Oct 2022. Since 1 Dec 2022 struggling. Data blocked. Grey listed. Barred, can't even buy data!!!. Then suddenly on the 12th it was "fixed". Now today airtime and data blocked. Grey listed. Barred, can't buy data or airtime. Numerous emails to fraudline as well as customer care. No feedback. Tried to phone 136 and 135 with no luck. " we are experiencing high volumes........" I've been a loyal customer for almost 30 years!! Very disappointed. If I knew what I knew now when I upgraded, I would have cancelled my contract with them.
0 replies
40 months ago
Where is my order????
Order handed over by Makro on 9 Dec 2022 to Dawn wing. No waybill received. No delivery to date. Not responding to emails.
0 replies
40 months ago
Where is my order? Deliver or refund!!
Ordered and paid online on 25 Nov 2022. Got an email on 9 Dec 2022 that ordered was processed and handed over to courier for delivery. Makro customer care contacted on 7 Dec to enquire about delayed order. Only responded on the 13th of Dec with a vague email that they are following up on the issue. No feedback or delivery to date, 19 Dec 2022.
0 replies
53 months ago
Poor service delivery
5 days without internet connection. No respons from customer service. Multiple emails send as well as completed online form. Take.forever to answer the phone at customer service, no answer at all at technical.
53 replies
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1 Star
7 (100%)