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MZ

Maletsatsi Z

Active since Dec 2021

6

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0

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Reviews

6 reviews

MTN South Africa

3 months ago

Poor service from MTN insurance company Admyntec

I have a contract with MTN where I insured the device under Admyntec In March 2026 I made a claim to have my device repaired. I was collected and sent to the repair center. When it was on the repair center the was no communication or update. Whenever I call the agent would send me back and forth and tell me different stories. The phone eventually got back to me, it only worked for a few weeks and the problem started again. I called them again to inform them Their agents are telling lies as usual sending me back and forth. One of their agents Called Mandla said I'm Crazy and ended the call. I have never had a good experience with the underwriter, there is always a problem with them. I really do not understand why MTN is still working with a company that has such a poor customer service

0 replies

Admyntec Services

3 months ago

Extremely Poor Service and communication, their agents are rude and ****s.

This has to be the worst insurance company ever. I don't understand why MTN is still working with them or how did they give them the contract. In March 2026 I made a claim to have my device repaired. I was collected and sent to the repair center. When it was on the repair center the was no communication or update. Whenever I call the agent would send me back and forth and tell me different stories. The phone eventually got back to me, it only worked for a few weeks and the problem started again. I called them again to inform them Their agents are telling lies as usual sending me back and forth. One of their agents Called Mandla said I'm Crazy and ended the call

0 replies

MTN South Africa

8 months ago

Payment not allocated

I made a payment on the 30th November 2024.on the 4th my lines were suspended I called on the 8th December, I was told I did not make a payment. Person logged an enquiry for a payment that is not allocated. I was asked to send a proof of payment. Till today the payment has not been allocated. Back office just close the enquiry without taking any actions. I have been calling MTN without getting any help. BA Account Number BA***

0 replies

Alexander Forbes Financial Services

22 months ago

Very very poor customer service

Your service is very very poor, your whatsap number is not working, emails are not working, calls are not going through and you don't even reply on Facebook Logged my 2 Pot claim on the 6th Sept after struggling to access your app to log the claim for days. up until now I have not received my money. You guys can do better than this nonsense, This is our had earned money. I hope Companies will read through these reviews before doing business with you in future

2 replies

28 months ago

Poor service

Worst experience ever..... I bought a device with MTN on the 4th April 2024. The deal was finalized the same day with contract being sent to me. I was told I has been forwarded to DSV for transportation Fri the following day. It arrived in Cape Town Monday 8th April, where I spent the whole day calling them to make delivery arrangements. I spoke with different people explaining to them that I need the device delivered not later than Tuesday, 9th April and they they not keen to assist me with making the delivery arrangement. I final managed to speak with someone who assisted around 4 in the afternoon. She told me the term will only be delivered on the 10th April 2024. I'm not so happy about that as I need the parcel urgently and I might not be in the office on the 10th as I work from home sometimes and it's a town ship. Couriers dont want to deliver in townships for safety reasons. The last time I received a parcel from MTN through DSV I had to collect it from the Police Station and they have a limited time waiting for me and I will not be able to adhere to their time as I will be working.

0 replies

57 months ago

Refund taking long

In July 2021 I placed an order through one of ccok4life representatives with order number SCH***CR. I was promised it will be delivered to my house. It was never delivered. However a debit order started going off my account in Sept 2021, I emailed them asking for cancelation and refund of my money. I was promised the deal has been canceled, I must wait for 60 days to be refunded, when I tried to find out the reason for the delay the person who I was communicating with, Innocentia Sabela did not respond to my email. The 60 days passed with no refund or any form of communication from them. I sent an email again on the 9th of December still there was no response. I sent another email on the 13 Dec, that's only when Innocentia Sabela responded, telling me the money will be refunded on the 4th week of Dec

1 reply

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