FW
fiona W
Active since Jan 2022
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
VERY SAD AND ANGRY CUSTOMER
After sales service disgusting. This was not our first purchase from a Corifcraft and the others were fine obviously because we did not have an issue with the item. We Purchased a leather corner lounge suite with 2 Recliners -Paid on the 18th October, delivered late on the 10th November. On the 16th November (one day short of a week), we smelt a burning coming from the one recliner and it no longer worked. Since then i have been calling the customer care line and not having any luck, they initially ask why i am calling as the order has been delivered and then i explain the story and i get told someone will call you. We have been called twice and told the first time that a replacement unit has been ordered and should take 2 weeks. That never happened and when calling back they could not assist. I have called again yesterday and today (23rd December) and was told now after getting upset that a replacement has been ordered. They cannot tell me when it will arrive and i specifically asked that they call me back in 30 minutes with feedback to avoid me taking the matter further which they have not done. The Sales lady (Sheena at Umhlanga) has been great and keeps trying to assist BUT i feel it is out of her control. We are now going to have XMAS with family and one working recliner while we are extra careful with the lounge suite as they need to exchange it? I did suggest to the very fist lady that they simply send a motor up or just the one recliner and exchange it and she said her Manager insists the entire unit is changed. This is not acceptable at all!!! to Spend the money we did and be this patient and still not have any help is VERY sad as Coricraft products are usually good and that is why we made a repeat purchase.
56 replies
7 months ago
Dyson - After sales service awful!
This is a mixed review as Dyson itself is an amazing product. BUT to try and get parts, a Replacement battery or any after service is an absolute nightmare. Hirsch is there nominated agent and i have tried on more than 3 occasions by going into stores or calling to order products and nobody even calls you back so you don't even get to the price stage. I have now been without a battery for a month and unable to use the vacuum at all! I have even tried the route of going via Dyson direct which then put you onto Tudortech and nothing. One email reply, no price, no invoice. I feel this is an issue in South Africa with Dyson and not all over the world. It is extremely sad as the product itself is absolutely amazing!
0 replies
11 months ago
****mers - Ink warehouse
VERY disappointed with this product and company. Did not even want to give 1 star. Takealot should stop selling there items as it gives takealot a bad name. My printer will not even accept the cartridge at all. I went back on their description to make sure i had not read incorrectly and it states my printer model there as compatible. Product is non returnable. R 949 spent with them.
0 replies
36 months ago
POOR CUSTOMER SERVICE
We have been without Internet now for four days. I have spent hours on the phone and have just been given the run around. Excuses and passing the buck onto Vumatel. Vumatel then blames Vox and Vox goes back to Vumatel. There are about 13 of us in Mtunzini that after a big fibre outage never came back on and some of us according to Vox had our lines cancelled in error. If this is the case, it should be simple and they send a signal like they keep saying and the internet is back but that does not happen. I have begged for a superior persons number or a contact at Vumatel so I can understand what the issue is and get it resolved and NO information will be given. The turnaround time on emails is also shocking and the call centre holding time is long, on more than 2 occasions I was on hold for about 15 min and then as the line rings for me to go through I get cut off. We rely on the fibre in Mtunzini as when we have our 10 hours a day of load shedding there is no cell signal and we use the fibre line for calls and alarms etc. Vox is not the cheapest service provider in town and we would expect a little more attention be given to their customers. They should sort us out and deal with Vumatel if that is the issue not make it our problem.
106 replies
40 months ago
Definitely not the Best Student Accommodation in SA!
They promote the best Student living in SA, this may be true if you could actually communicate with someone and work the portal/website. As a parent moving your child to another province to study is very stressful and all you want is to get them settled and know they have a place to live. I started my application in the beginning of November and paid the deposit and (non refundable) application fee. After 2-3 weeks the progress had not changed from "Waiting for Campus key acceptance". To get hold of anyone on their contact number, which is the same number the students need to use to communicate is a total nightmare. And then on email is even worse, cause they just don't reply. When I eventually did communicate I got told to re-apply (wrong email used) and then again to re-apply because I selected the wrong year (which was impossible as it said we could only move in on the 15 Jan 2023). By the 12th December after the status still saying "Waiting for Campus Key Acceptance" I cancelled the application. I did not cancel out of the blue, I had been emailing every couple of days expressing my concern and frustration as I needed to secure accommodation and book flights. I have just received a refund from them today (more than 21 days after my cancellation) and they have only paid the deposit back. The R1850 application fee was not refunded at all, not even 50% of it. I made it clear that the cancellation was not my fault, but 100% theirs as they did not communicate and cannot expect people to wait for nearly 6 weeks for the next step in an application. I do understand it said "non- refundable' but if I had failed a credit check or I had defaulted on the deposit payment I would accept losing the money. At the end of all this, I am out of pocket and my son is in accommodation that was not our first choice, this is all due to the lack of service and communication from the Observatory branch. I am very unhappy and would not recommend any parent to put their trust in this Campus. I cannot speak for any of the other CampusKey accommodation though.
0 replies
49 months ago
Anyone BUT MTN
GO TO Vodacom or CELL C is my Advice. MTN/MONDO are the Worst. I am nearly 4 months in and after having to reverse 2 debit orders I am still receiving invoices. My main concern is that MTN/Mondo have blacklisted my name in no error to me. When I call as the automated emails tell me, i get put on hold and transferred from one to the other or I select the number and eventually a message says " we can see this number has made many attempts to get through please email 135@........ which I get no reply from and nobody seems to have heard about this email. I have had many contracts and accounts over the years and this has been a horrific experience. People don't email/call you back. All I keep asking is that they do what the lady that called me in January said was going to happen. Cancel the contract with no charges due to the sales error on their side and send me a letter of proof that my name is not blacklisted due to this experience and my having to reverse the charges taken from my account. My only next step is to contact the Omdubsman and hope that they can assist as i have asked for a superior member to contact me so we can resolve it. I have mailed customer services at Mondo and MTN many times as well as the complaints email at MTN and nothing happens. It seems to just be automatic responses.
0 replies
52 months ago
Still Unhappy
This is a follow up review. A day after my first review on the 13th I was contacted by a lady from MTN who said there was apparently no coverage in my area and that is why my router was not working. I informed her that 2 salesman had checked and both said there was coverage but that I would just be happy if they would collect the router and cancel the contract. She said DSV couriers would be in contact with me to arrange the collection. I also asked for a reference number which she said would be smsed to me. To date: No call from DSV or and sms with a reference number.
0 replies
52 months ago
UNSATISFIED - MTN
This one star should actually be no star! MTN and Mondo have totally dropped the ball. They were very eager and called after hours to sell me a router with prompt replies to mails, but after I received it it did not work, and I have had ZERO customer service. I have phoned/emailed and still no working router. They are refusing to cancel the contract as it is after the 10 day cooling off period. Router received on the 24th December 2021. Tried to activate over my leave and assumed it did not work after 24 hours as I was told it was due to me taking it home and not using it at the designated address i had given. When I got back to work on the 3rd January 2022 it still did not work! I called in and was transferred from one department to the other. I tried again on the 4th and was on the phone for approximately 40 min to be told to wait 3-5 working days for my query to be resolved. I asked that the contract be cancelled and explained the entire story and was told to go into my nearest MTN (40km away) and pay a cancellation fee of R2200. I said it had never worked etc and that if they could get it working the same day I would be satisfied. The lady put the phone down as I told her she was not trying to assist the customer. I am not sure if this is a Mondo or MTN issue as Mondo called to do the sale but the internet and contract are done through MTN. I have been with Cell C for over 15 years and should have stuck with the service provider I know and trust. This has been an awful experience and I would not recommend either one to ANYBODY. Vodacom is offering the same deal as MTN and there service has to be better than MTN - GO to them everybody!
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)