ST
Shamaine T
Active since Jan 2022
5
Reviews
0
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Reviews
5 reviews12 months ago
A night of inconvenience, vs a night of rest.
My husband and I stayed at Zimbali on the 23rd of May 2025. We arrived late, checked in after 8pm, went for dinner and returned to retire for the evening. At 10pm we identified a challenge with the aircon not being operational. I informed reception and the technical team was sent. I detailed on WhatsApp the how the rest of my evening panned and the sheer inconvenience we were exposed to due to this issue. Too date, not even an I'm sorry or anything from Zimbali The Capital to address my write up, 7 days later. What has happened to Customer Service? Why project 5 star and not award it to guests? What criteria symbolize this 5 stars, and what should it take to have those stars reduced? There is a serious need to review the service levels at Zimbali Capital Hotel.
53 replies
12 months ago
Unhappy Customer Telkom #Eastgate.
On the 31st of March my husband went to Telkom at Mall of Africa to take a contract on the S25 ultra. We entered the shop around 19h30, and my husband proceeded to do the paperwork. After completing the entire process, we were informed there is no stock of the phone and we must go to Eastgate Mall for the phone. On the 1st of April we then went to Eastgate Mall only to find out the system does not save the details and my husband must restart the process. At the end of the contract, a Samsung agent tried to register my husband for his free gift, but the system would not allow it as it appeared the promo concluded on the 31st of March . Note we were in store on the 31st and all the processes were followed. It was just an actual phone that could not be provided, a check that should have been done prior to wasting our evening. The Samsung agent then committed that he would call us and inform us to pick up the gift. Today the 1st of May I visited Telkom Eastgate. The service agent seemed unphased with my query, saying the Samsung agent was not at work and I must call him. I informed her I utilized my public hol and drove a distance to get feedback I could have gotten on the phone. But if you Google the shop,the number provided is not operational. Her response was it is not working the number online . Annoyed I requested to speak to the manager. The manager gave me an emotionless face, did not remotely apologize for my inconvenience and totally ignored the issue of the store number not being accessible. She merely contacted the Samsung agent and handed me the phone,saying the gift is a Samsung issue. This level of customer service is very disappointing and the manager failed to acknowledge or make any effort to give me a contact for the store. She totally did not address the wrong number on the website or communicate any effort she would make to rectify. Her expression was as if I am wrong to be annoyed to have to physically come to store with zero reward. This level of customer service is shocking. I was also meant to sign up a Fibre deal, but after this customer service will review my choice of service provider. It is workers day, and those fortunate to have a job should respect it and their role to provide customer service.
0 replies
36 months ago
Suncoast Nandos placed my safety in jeorpardy due to no systems in place.
Today, 29th April 2023 my family and I visited Nandos Suncoast. We placed our order at 16:45, and requested a sit in option. Our order was for 8 people, which naturally meant seating for 8 plus my 1 year old son. At 17:15, there was no effort from any of the Nandos staff to assist in arranging 8 seats for us. I then began moving tables, and manged to find 4 chairs and requested the Nandos waitress that I required an additional table and 3 more chairs. She nodded acknowledging my request, but made zero effort thereof. In this time, new diners walked in and took any avail tables, as no order or prioritization was being made for persons who already stood in the line and ordered food, and was handed a table number. Eventually i found one new table, and was moving to join the table to my two tables with 4 chairs, only to turn around and find 4 members of public sitting on my reserved table. I communicated the table was reserved, showed them my table number placing on the table and further my receipt of my meals. They were rude, said they were hungry and refused to move. To my horror, none of the Nandos staff who knew fully well I was now waiting for 45mins for a seating and my order, intervened. Infact what was supposed to be pleasant experience started to become very disappointing and almost disrespectful. I then decided since these 4 ladies were not leaving my reserved table, to video the lack of assistance from Nandos staff and the rude members of public. At this point my hunger was long gone, and the only emotion I had l left was disgust, disbelief and disappointment at the service delivery of such a thriving store. There was no order, it was chaos and no effort or system was put in place to accommodate customers. One of two things should have happened when we ordered. 1. I should be told a table for 8 was unlikely and instead a take away option should be provided 2. Based on the time of my order, I should be prioritized for seating in a systemized manner. First paid order, first priority to an avail table and chair. Instead, I was now made to feel in a battle zone to fight and argue for my own right, and no recognition from any Nandos employee that I was patient enough to be scouting and making arrangements for 45 min for our seating. The manageress eventually refunded our order, but no compensation was afforded for the unfortunate circumstance. She just informed us she would email head office to create a seating system after what had transpired. What happened today has violated my right to just and equitable rights. I felt being Indian, I was culturally disrespected as the waitress prioritized her own cultural people. The management of Nandos permitted a table of about 20 persons to remain seated 20 min after the removal of their dishes etc, whilst their kids went off to play, and others went to Milky Lane to buy ice cream and return at the Nandos premises to eat these. I am appalled as a customer, I was required to clean the dirty dishes off other patrons, and push tables and chairs to accomodate our family, due to Nandos having no system, and the waiters not making any effort to prioritize my seating. And I am disgusted with the fact that I was placed in jeaorpardy due to Nandos having inefficient controls in place and put me as a customer under such risk to defend a table I secured and was entitled to. Nandos Suncoast should be reprimanded for this incident and staff should be evaluated whether they deserved employment at such a fast paced entity. Employment is beyond earning a salary. One should be passionate about their work. This is lacking among all Suncoast Nandos employees.
0 replies
51 months ago
Unacceptable customer service
I am utterly disappointed with your entire online service. My husband purchased a bby cot yest. Upon viewing the cot, it was the incorrect cot he ordered, so he sent two emails canceling the order. The date for delivery was 4th Feb 2022. He contacted the whatsapp centre to check status of cancelation only to be told the order is being shipped. However when i track the order, the order is to be shipped. There is a difference. I then contact your call centre 4 times and am put on hold and then my call is cut without any assistsnce. My airtime is wasted for lengthy durations without assistance. I revert back to the whatsapp chat only to be told i can only cancel after delivery. This process is ridiculous. I attach proof of email cancelation, proof of the calls made and the system does not help me any further. I am utterly disappointed with this level of service. My order is 202110649933. Now i must wait til 4th of Feb to initiate a refund that could be efficiently done to avoid all the hassle, time wastage and even delivery wastage. I am surprised during times of economic difficulties, you are so equipped with wasteful expenditure and lack customer service so entirely. The call centre continues to drop calls Customer service sends one from pillar to post for online orders and online orders gives no delivery on efficient and effective service delivery. Im 7 months pregnant and do not need the additional stress in my life that this entire attempt has incurred on my well being and mental health. Utterly disappointed.
0 replies
52 months ago
Utterly disappointed
I am a 7 and half month pregnant female. I have had 1st for woman insurance for several years, but was utterly disappointed with their level of service. On the 3rd of Jan, i exited my home and the drive train fault came up on my vehicle. It was a scorching hot day, and i pulled off on side of road approx 2km from my home. I contacted 1st for woman, for assistance. The first person who answered my call indicated my line was bad and she would call me back. 7 min later i called back. A gentleman answered and took the details of my request. As a new fault showing battery low was now flagging, he indicated I would receive a assistance with a battery pack. I sat on the side of the road, highly pregnant with no further assistance. 42 min later i contacted 1st 4 woman again. A 3rd recipient of my call managed to place me on hold and organise a service provider whilst i was on phone. The service provider arrived with a battery pack inadequate for a bmw. I then had to call back the 4th time to now arrange a tow. Perhaps my cell phone voice time exceeded 40 min in all my attempts. 20 min later i was attended to. Overall there was no sense of urgency, there was no concern regarding my safety and well being and the whole philosophy that 1st 4 woman markets around was not experienced in the least. My husband fetched me and rushed me for my gynae appointment and oblution facilities which i was in need of. We left the vehicle with the service provider to tow to our home. When we got home, we found the service provider was unable to even engage my auto vehicle on neutral before towing. A task my husband executed in 15 min. Demonstrating the lack of skills that 1st 4 woman prescribes to. This was my first request for assistance in 5 years and all i can say is that service level has deteriorated and us woman are not protected as 1st 4 woman constantly promises. My number i called from was 065 930 8663 and I'm sure all my calls are recorded. There was no urgency for my protection or my well being and had i not called back, its scary to wonder how long they would leave me idle, pregnant and in the sun on the side of the road.
53 replies
Review Distribution
5 Star
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3 Star
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2 Star
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1 Star
5 (100%)