DM
David M
Active since Nov 2009
9
Reviews
0
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Reviews
9 reviews68 months ago
Poor Customer Service @ Game Store - Clearwater Mall
Last year in October, I bought a Salton stove (Two plate and Oven) at Game. I was given one year warranty on the appliance. The stove is no longer working properly, one plate is no longer working at all and the oven is also broken. I then returned the stove to the store and they told me that they will have to take it for repairs which will take it up to 21working days, meaning I will have no stove for over a month. They refused to exchange the stove or even give me a refund as I can not at all stay for this long without a stove. How do they suppose I cook in the mean time? The people I spoke to in the store did not care at all. Same with their head office. All were not caring about the situation this has put me in and could not assist at all.
53 replies
89 months ago
Rude Manager
Tops manager very rude. I went to Tops in China mall midrand and there was a special for Tanquery and tonic advertised at the door and on the shelf below Tanquery. However to my Surprise when got to the till the specifiee tonic was finished but they still wanted to charge me the same price as if i got the tonic. When i refused that the manager was rude and told to get out of his store if I refuse that charge. The alternative he offwred was that i either take a cola or have to come back at another time for the tonic. There was another brand of tonic which i asked to take instead but he insisted i take a cola... I dont drink a cola especially not with gin which is why i was asking for a tonic. It is very rude and disrespectfull to be shouted at by a store manager i front of other customer. Worse he was ordering me to get out of his store... We buy at this store, we support it but to be treated like that it is disgracefull.
0 replies
90 months ago
Game Bullying Customers
What Game stores (Massmart) and KIC (Their supplier) are doing to us is the very example of how big business are bullying their customers. Maybe they feel they can lose one customer and dont even care. I will make sure I spread the word until they feel the heat. Game sold us a defect KIC fridge from day one we reported the fridge and now they talking of repairing it when it is clear in their terms and condition that any item with factory defect and returned within 7 days they will replace it. Why is it hard now to replace this one? Please help me boycott this bullying and not buy anything from Game this festive and especially if the appliance is KIC.
420 replies
90 months ago
Defect Refrigerator that the store refuse to change (Game Stores)
I bought a KIC refrigerator at Game Store on the 25/05/18. Since it was delivered, it is making such a horrible buzzing sound and sometime the freezer will stop working and it will just defrost and the contents (food) will get spoiled. I reported this to the store several time with no help at all. All they keep on telling me is that they are talking to the supplier but they not willing to exchange it for another. They even suggest that I sell it forward and get myself another one. This is puzzling as the appliance have a year guarantee and should have some immediate return policy if defect from the box. I feel very much cheated by Game (Mass-mart) and their supplier KIC.
210 replies
101 months ago
Billed for magazines/fin product without consent
I received two sms's now stating that i am owing on my Markham account, knowing very well that my account is paid up and even had overpaid. There is a number to call on these sms's of which i did call in order to rectify this. The lady named Portia answered the phone, took my ID number to view my account. She then told me that she can see that i have an outstanding balance and it may be due to magazines or financial product i have with Markham. I explained to her that they did call me in the past and i have declined any product they offered and she advised me to contact customer service. Why should i be contacting another department when she can contact them with my query or even send them an e-mail to contact me to sort this out? Why should i be spending money on phone calls when they are the one billing me incorrectly. They are able to pass on the referrals for their marketing yet they cannot do the same to sort out their billing with a customer who has been loyal to them, never missed a payment since 2004? Am i less important compared to when they call me to sell products? This is worst customer service of any kind where the retailer is spitting on customer face. I would love to know since when they started adding these charges on my account, how much in total have i paid for this ridiculous products?
210 replies
103 months ago
2 Hours to get authorization
On Sat 04th of Nov, i went to ackermans store in kempton park for my usual shopping and payment of my account. To my surprise on this day the cashier needed authorization to continue with my purchase. I have been an account holder for ackermans for more than 3 years now, never missed a single payment. It took an hour from their office or call center to pick up the call from the store. And that was over several attempts to get through. When the cashier finally got through to someone, they asked the cashier to hand me the phone. The lady from the office started asking me all my information to update their system without even asking me if i would have time for that. Initially i thought she wanted my ID, tel/cell, and address to verify it was the correct person for the card but soon i realized she wanted to update the system. I I found that very rude, selfish and unprofessional. Why could not she ask me if i had time for that or if she can call me after for that. We pay for the parking at these malls and we needed to go to other stores as well on the day so it was very much inconvenience that I take 30 mins to gather my shopping and then have to wait on the queue for 30 mins and thereafter spend 2 hours on the till paying using their account. This simple shows that these stores don't care about the customers but about the bottom line and their profit. I am reviewing my relationship with this store now.
244 replies
110 months ago
Poor Service and Gross Incompetence
<p>Warning to all estate agents and home buyers, NEVER USE MAKHETHA INC or their director TEBOHO MAKHETHA for your property transfers. It has been six months now that we paid him to assist with transfering of the property i was buying and to this date he is busy comming up with all sorts of excuses. He is mistreating his staff and when they resign he blames them for the delays. He does not take any responsibility of his actions and is super defensive and full of excuses and when the excuses run out, he just ignores the calls and switch off his phone. He is the worst you can deal with.</p> <p> </p> <p>NEVER USE MAKHETHA or YOU WILL BE SORRY!!!</p>
0 replies
118 months ago
Pain in processing claim
<p>Sanlam and Sanlam Palour failing to assist us when our grandmother passed away. Its been 2 months now that she passed away. She was a pensioner and without fail they took her premiums and now that she is gone they are simply not willing or able to pay her claim. We have done all that they asked for at the brach yet they keep pushing the post and asking for more. For a complany that prides themselves - this is very poor service so much that i am reviewing taking my policies away from such people. How can they take advantage of the needy like this. If we did not have money in our pockets our gran would still be not burried while we waiting for Sanlam - really!!!</p>
159 replies
126 months ago
Treated like a non-entity and insulted
I bought a Sansui component system on Sunday (06 Dec 2015). I asked the sales person if they will be opening the box to check if all components are in. I was assured they were in with no need to open the boxes. When I got home, the amp was missing. I phoned them the next day and was told to bring back the goods of which I did. When I got to the shop and explained the amp is missing, one of the sales person was not amazed as he knew that the box they gave me must have been the one with the amp taken in for repairs/service. He assisted me in getting another box with all the component and he opened it and we checked everything was in. I then asked, the manager how was I going to be compensated for my time, travel and inconvenience. She sarcastically asked me if \you want discount
75 replies
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2 Star
1 (11.11111111111111%)
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8 (88.88888888888889%)