MA
Mandy A
Active since Nov 2009
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
Disappointed Pensioner Attempting to Cancel Membership
Shortly after I retired I received a phone call that I had won a prize but needed to attend a presentation. I duly attended, where I found a room full of pensioners who were all lured there with this ‘prize’. I realise that I acted hastily in signing up for this ‘holiday reservation scheme’, since it turned out to be no more than that, such as Lekker Slaap & others, except you do not pay an annual fee to those apps. I have asked to cancel but was told I cannot cancel, but I can try to sell my membership myself, which off course would be impossible. I have now received a schedule from them showing annual fees until 2064, which would mean I would be 115 years old, if I’m still alive. Based on this schedule, they are offering for me to pay R50,000 settlement, then they will cancel. I’m a 76 year old pensioner & cannot afford to pay R50,000. I’m prepared to pay the outstanding amount & then cancel the contract. Due to cost of living, I’ve had to move in with my children, so I cannot afford these fees & least of all the expensive holidays they have on offer. Please be very careful of schemes like these during an emotional time like retiring.
0 replies
30 months ago
Snatcher Orders
I ordered & paid for various items on 25 Sept’23, which is now more than a month later. Then only on 9 October they advised that an item of which I ordered two, is not available & on 10 October I sent my banking details & still no refund. Is this how this business operates, on interest on clients’ money, since this is the third time that this has happened to me? I have to beg for a refund of my money before I receive it. All other companies refund within a matter of days! Even foreign companies like Wish, refund within minutes of me advising them on their app that something is wrong with an order & if applicable, a photo is attached. Snatcher is very quickly becoming the worst company to buy from online.
131 replies
31 months ago
Kambrook Robot Vacuum on Offer
Clicks have a one day deal offer for today 22 Seot’23 which has a Kambrook Robot Vacuum cleaner available. However no where does it show specifications, so how do you buy an item if you don’t know whether it will fit under your furniture, what size the battery is (mAh’s), what the suction power is, etc. Surely they don’t expect their clients to ‘blind buy’? I phoned my local branch to try & get some clarity, they could not assist but they gave me the number for their online buying support. They also could not see any specifications either & undertook to escalate it to their buyers. However the turn around time for that is more than a day, which makes it impossible for me to benefit by the ‘one day offer’. I mentioned this to Ayabonga who was assisting me & he apologised. I mentioned to him that an apology only means something if there will be remedial action, other wise it is just an abuse of the word ‘sorry’. My expectation from Clicks would be that they honour the reduced price, when they advise what the specifications are & if those specifications suit my needs & I still want to buy the item. After all, it is not the client’s fault that their marketing is done so poorly.
0 replies
90 months ago
Telkom Mobile atrocious service.
I signed a new mobile contract with Telkom after my contract with Vodacom expired. I received my new phone on 19 Nov’18 & my number was ported from Vodacom. At first when my phone was operated under the Telkom number, everything worked fine, except that my ex-Vodacom number did not show. After a number of days, the correct number started showing & I was happy. After a few more days all users of service providers except Telkom & MTN, could no longer call me. I phoned Telkom Mobile customer service who assured me it would be rectified within 24-48 hours. After this period, nothing changed, so another call to their customer service number & again I was told 24-48 hours, on both occasions I was told that an e-mail has been sent to escalate the matter. Thereafter, nobody could call in to my phone, not even Telkom & MTN. So 3 days later I phoned them again & asked to speak to a manager, Miriam Mopedi, who solemnly promised that she would call me back by 14:00 the same day (Friday). She said that she had sent an e-mail directly to ‘porting’ whereas the previous agents had sent e-mails to their managers. This made me wonder whether managers then do nothing when they receive an e-mail from an agent. She even took my alternate number. Needless to say she did not keep her promise & I received no call. On Saturday suddenly when anyone called me on my ported number, it rang on my alternate phone although they dialed my primary (ported) number. At least they could phone me, the inconvenience of having to carry two phones around where ever I went, put aside. However from Sunday morning I was back at square one, nobody could call me again, just like before all calls just cut out. So how does Telkom expect their clients to pay for a service which is incomplete? I see on the app my invoice is ready for my account to be debited on 6 Dec’18. On each occasion I was told there is no reference number for a call. Today I called again & got hold of an agent in Durban, called Sbongiseni who for the first time told me that he would log a case, which he promptly did & I received an sms giving me the case number, which for the first time gave me a little hope. I was again promised that someone would call me back. How can Telkom afford to give clients such poor service!
0 replies
133 months ago
Box Office
I only had 4 movies available on Box Office & I received an sms that Mooirivier was available to be rented.On Sat I wanted to rent this movie,but I still only had 4 movies to choose from & still no Mooirivier.I called Box Office customer care and spoke to Sarah Jane. who put me through a whole lot of actions,checking signal strength, etc.also unplugging my decoder,leaving it off for 1 min, which I did. Still no difference, so she advised me that she had escalated<br> this to the tech dept & they would call me back. 24 hours later still no call back & no change to my Box Office I called back, spoke to a consultant who started taking me through exactly the same actions as the day before. I intervened & asked to speak to a supervisor who told me that Box Office is aware of this problem and had plenty of customers with the same complaint.She also said that I WOULD NOT receive a call back from tech dept as the problem was on their side, they would merely resolve the problem, which means consultants wasted my time and money and lied to me,saying I would get a call. I sent a mail to them & the response did not address my problem or sort it out.
76 replies
133 months ago
Duplicate Order
I placed an order this morning for Emergency Lamps but when I received the Order Confirmations, I noticed that the order had been duplicated. Not to complicate matters I decided to leave the duplicate order but to give it to my daughter who resides in Centurion. I therefore phoned Customer service and spoke with Runiel asking her to re-direct the second order directly to my daughter, which she did. I also asked her to rectify the problem I was having with duplicate orders, since my last two orders were duplicated by their system without me entering my card pin twice. She also rectified this for me, so I should not experience duplicate orders in future. Well done Runiel!
76 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)