R
René
Active since Feb 2022
6
Reviews
0
Industries
Reviews
6 reviews4 days ago
WRONG INFO AGENTS NOT KNOWING THE PRODUCT THEY ARE SELLING
I am so frustrated with Vitality. No one can communicate properly the agents are not properly trained with the correct info. Every agent I speak to regarding the oura ring as either given me wrong info or does not know. Struggling to return my ring to at was sent the wrong size. Almost a week and every agent keeps saying it is escalated but no one is getting back to me.
0 replies
12 months ago
Worst service ever received
I have two accounts that have been handed over to consumer friend and I have the worst time trying to get the correction information from them. I sent approval for them to give info to my wife and they refuse to do that. It has been 3 months trying to get informarion. Worst service
5 replies
19 months ago
Claiming my debit order didnt go off and they didnt get payment
My last installent was debited from my account on Friday the 1st. My bank statements prove it did go off sucsessfully. I got an email saying I must sign in and when I did Wonga says my bank rejected the debit order and therefor they added interest and I have to pay almost R300 more by 1st December. I checked my bank did not reject anything and debit order show it was sucsessfull and there was no reversal or rejection. So now Wonga wants to take a 4th payment!!! And they are going to put me up as late payer. This is unaceptable as I have been paying on time for the last 3 months and my loan should be finished. I want answers and now one is responding to my emails Wonga must rectify asap!
3 replies
27 months ago
Jez was amasing! He really listened to my requests and considered what I was asking
Jez was amasing! He really listened to my requests and considered what I was asking. Jez also gave me a better monthly premium. Thank you Jez for the awesome service and advice.
1 reply
47 months ago
Samukelsiwe Zulu was amasing! She heard my complaint and investigated immidiately and fixed the problem
Samukelsiwe Zulu was amasing! She heard my complaint and investigated immidiately and fixed the problem. She was professional but also funny and kind which made it a pleasure to speak over the phone. I will request her only to help next time.. 5 star customer service! Give that girl a raise 👏🏻👏🏻
1 reply
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (50%)