MB
Mkansi B
Active since Feb 2022
9
Reviews
0
Industries
Reviews
9 reviews34 months ago
Not valued as a customer and been told to cancel my contract by a stuff member
Got a call from accounts department and have been told the account is in arrears and I went through the statement with agent and my account was not in arrears then I requested to cancel my Debit order as don't want to pay on missed payments charges due to affordability and then I asked to be totally removed from the eft or debit order but the agent told me it's not possible and if I can't afford I should just cancel my contract and then I asked that I speak to the manager as I feel I have been paying this account for a long time and there are other companies offering same benefits and been told as a client to cancel my contract I feel not valued as the account department have asked me to cancel I should cancel without penalties, I can't be in a company that doesn't value me as a client. The name I had was Xolani Ngwenya and forgot another name the transfer to manager didn't go through and I was cut off
58 replies
39 months ago
Poor service from your service champion, incompetent to to their job
Bought today data for myself R99 9G and bought for my partner same value on mtn app I have made two calls at customer service both service champion are not competent to assist to investigate my transactions I got my data but my partner number 0663464795 didn't get her data so both employees can't explain to me what happened to my airtime for both transactions and their system is not giving them my transaction history I'm starting to worry if I can now trust their apps and online purchases, worse of it both service champions just muted the calls so I can dropped the call and that is unprofessional from them to do such on clients and I need my calls to be listened and explained to me what is the issue of them not be able to assist me on call and request me to send an email
0 replies
40 months ago
Bad service and bridge of contract - Inspect Car Gezina
I am E Hlongwane bought a car in 28 October 2022 Polo Gti it had some fault that needed to be fixed and replaced by the dealership, so we made an agreement that it will be fixed within a month and they said they couldn't get the parts up to date I have been in contact with a sales person to get it sorted and they haven't cameback to me with regards to make the car to be on standard as per our agreement. Hope this get resolved as soon as possible otherwise I will terminate the contract and return the car at the dealership. My contact details 083 967 1931 and email : scelohlongwane60@gmail.com
264 replies
42 months ago
Claims service department poor service
The consultant called me today regarding my missed premium and she was very friendly and have update my new banking details and then i asked her to assist with my mobile repair , she transferred me to the claims department and the consultant was very rude and i even felt i was bothering him even talking to him and then he was not willing to assist me with an update on my claim and then while we were talking he just put me on mute until i dropped the call , this kind of employees makes us to terminate our contracts with service providers due to their attitude and arrogance . I feel like terminating my contract and get another company to insure my device , i had trusted Huawei since i fell in love with the brand hence i have decided to insure my device with them but after today service from your claims department im very dissapointed with their service and attitude they give to their clients.
0 replies
42 months ago
unsatisfied with customer service
I just got a call from the DSTV for my account that i owe the arrears , the lady i have asked her to send me the outstanding amount and statement of my account and she refused even requesting she send to me via email that i have confirmed with her and this really ****ed me off what she said i must download an app to retrieve my statement and i told her that i do not have smart phone she told me to go to the branch I'm very disappointed with the kind of service we receive from consultants especial when our accounts are in arrears , they should be taught how to communicate with the clients professional and apply a TCF principle at all time .
133 replies
47 months ago
Harassment by Tracker employee
calling clients after 19H00 is an harassments and I told the accounts department personnel that this is my quality time with my family and she responded with arrogance and poor customer service , we have accounts which are worth millions and we do not get calls after business hours I'm very angry with this company and regret taking a contract with them that's not the way you treat your customers even though their accounts are in arrears and I need an apology from the person who called me and been rude to me even after explaining the inconvenience I'm getting from her she still continued with the call
134 replies
49 months ago
Un Authorized Deduction in my bank account
Microsoft have deducted money in my Bank account and they don't wanna refund me my money , I bought Microsoft Family Office 365 online and they couldn't get funds in my account on 16 November 2021 and cancelled my service and I bought another Package from VanSchaik at Maponya as it was a requirement at my work to have full office on my new Laptop and then on 24th December 2021 they went into my Bank account and debit money and I reported the matter with my bank and they referred me back to Microsoft to pay my money their Head office are refusing to pay me my money back so I have bought two Microsoft Office package and they confirmed even over the phone that they were not permitted to deduct my money and the consultant said they cant pay me my money , I want my money and I will report them to the highest authority for their unfair practice they are doing to their client by deducting money without client permission.
0 replies
49 months ago
Un Authorised Payment Deduction
Capitec bank has became untrusted Bank to me I have been banking with them for a longtime and they have failed to protect me as their client as they allowed a Merchant to deduct money from my account on the 24th December 2021 and I went immediately to their branch at Clearwater to enquire and they logged a case for investigation which took long due to their backlog and i have been patient then in January their respond was they cant refund me my money they referred me back to a Merchant which is Microsoft and the person allocated to my case was Kim Walters and this employee kept saying that they cant reverse my money back and after I have spoken to the Merchant they also said they couldn't refund me as my Bank too more than 30 days to refund my money as I disputed their transaction and never gave them permission to deduct money and the merchant agreed on record over the phone that they were not allowed to deduct funds from my account and then they referred back the matter to my bank again to reverse the transaction and now after the second case logged their resolution on phone still said they will not reverse the transaction and they couldn't provide me with the letter to take the matter further with the Ombudsman. All I want is to get paid and close my account after month end s my money is not safe with the bank and I will take this matter further and even to the highest authority.
53 replies
50 months ago
Requested my Call recording 4 month not yet received
I took out my contract over the phone and I had a dispute regarding the agent that he didn't explain to me the first instalment that will have to be debited and they debited me twice for first month after having dispute with their accounts department I then requested call recording for my contract to listen before I can make a payment for area charge its been more than 4 months since my request I haven't received them and then when their accounts department call me I have to keep on explaining the same thing that i need my recording to proceed with the contract and since they have not provided me I stopped paying for my contract and i will not be paying for services of a company that is not transparent to clients and i will not pay for cancellation am taking the matter to ombudsman they failed me.
53 replies
Review Distribution
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1 Star
9 (100%)