KM
Keorapetse M
Active since Mar 2022
7
Reviews
0
Industries
Reviews
7 reviews10 months ago
Exceptional Support and Great Value
I had the pleasure of being assisted by Lungile Phefo, a consultant from ABSA, and I must say her service was outstanding. She offered me an exceptional discount and ensured that I received a very affordable deal. Her professionalism, efficiency, and friendly approach made the entire experience smooth and pleasant. Highly recommended
53 replies
17 months ago
Excellent service re...
Excellent service received from Madimetja Kekana
56 replies
20 months ago
MTN HOME INTERNET PRO PLAN
Statement of Ms L.M Mmolotsi Contract: Home Connect Router with MTN Query: Billing Accounts On 09 July 2024 around 21:55, I app**** for a Home Internet Pro Plan valued at R429.00pm (month to month contract)via MTN website which was successful since I received proof of payment (once-off payment) and a contract entered between myself, Lebogang Millicent Mmolotsi, and MTN. On the same day, I received proof of payment via email around 21:21 pm and bank notification of R747 being deducted from Capitec Savings Account as well as Pay Gate confirmation of payment around 21:20pm. The MTN email stipulated confirmation of payment (R747.00 only) and directed that home internet pro router order number 152000521 is ready and order will be delivered by service provider, DSV, to Northam Platinum Mine. The email further stipulated that my account will only be debited in the next billing date as per contract information which is on 04 August 2024. On the 16 July 2024, DSV delivered Home Internet Pro Router and I provided the delivery personnel with proof of address as well as my Identity Card for verification. The router only started working on 17 July 2024 and I was happy with the results. On 18 July 2024, MTN debited R747.00 again from my Capitec Savings account (see attached bank statement) of which I disputed online. Again, on 19 July 2024, MTN debited R747.00 on my account but I immediately lodged a dispute, and my money was reversed back into my account. I contacted MTN via 083 135 number to lodge a complaint/query pertaining to my billing information however, I was not assisted. In my state of panic, I rushed to Capitec Bank to stop debit order for Home Internet Pro Plan with MTN and app**** for a new bank card since I had already stopped my card during the afternoon of 19 July 2024. On 19 July 2024, I called MTN and spoke to Mrs/s Lesego Tshabalala who said that the query has not been lodged however, she will need proof of payment and a bank statement that shows that R747.00 was paid to them. On the same day, I sent relevant documentation which was my Capitec Bank Statement via email (lesego.tshabalaba@mtn.com). After not being assisted on 08 August 2024, I forwarded screenshots to her email hoping that I will get a response via email, but I have not heard anything from her. I called MTN again and explained my query summarizing all the transactions from 09 July 2024 to 19 July 2024. A call was lodged, and I was given REQ000005282061. I followed up on a weekly basis, but no feedback was communicated to me. On 26 July 2024, I called MTN and explained my situation. I gave the MTN Consultant reference REQ000005282061, but she informed that such issues are resolved within 07 days, and I must call back for feedback on 31 July 2024. I also made a request to be re-issued with a mandate for debit order so that on my next billing date which is 04 August 2024 an amount of R426.00 be deducted from my account. This request was agreed and an SMS with SR# 1-47059586705 was sent to me together with another Reference No: 1-47112898570. I was informed by a MTN Consultant that a mandate will be sent within the next 24hours to my Capitec Banking Application. To date, I have not received anything from MTN via Capitec App to the extent that I even asked the Consultant to verify whether my card details are still the same since I disclosed that I stopped my card and have received a new one. The day that I received feedback I ensured that my partner, Mr Keo****tse Marobe, is dialled-in so that relevant questions are asked and a response in given to us. During the call, we were told that the issue has been resolved because there was a system error from MTN. On 08 August 2024, I called MTN and spoke to Mrs/s Nozibusisi Ndovela who requested for bank statement and REQ no. via email despite my continuous attempts and/or efforts to be provided with feedback. She gave me her email: nozibusisi.ndovela@mtn.com but my mail did not go through because her email message was blocked. I called MTN again, but I was told that I have an outstanding payment of R1076.42 despite me explaining that I had already paid R747.00. The outstanding amount balance was communicated to me via SMS on 07 August 2024 even alerted me that mu profile has been deleted. On 11 August 2024, I went to MTN store at Rustenburg Mall. I was assisted by Mrs/Ms Thato Kotane and SR# 1-47196434612 with attachment of Banking Statement, Proof of payment from MTN, Credit Billing and Account Profile. Mrs/Ms Kotane informed us that MTN is slow in resolving issues as such we must call every day (Retention - 083 171 0062). I called on 12,14 and 15 August 2024. On 15 August 2024, I called Retention Department but after explaining my situation I was transferred to Billing/Accounts Department. I spoke to Mrs/Ms Sesethu Sikani, who I explained that I am frustrated by incompetency of MTN because I have been engaging with so many Consultants that do not have answered. Mrs/Ms checked status for SR# 1-47196434612 states that a bank statement be sent to them. I sent it to her with other extra information despite me mentioning that I have sending same documents 4 times and this information was scanned to their Office (Retention Department) by Mrs/Ms Kotane. I have stopped engaging with MTN on 15 August 2024 because I am not being assisted. On 17 August 2024, I received billing account information for outstanding payment without my query being resolved. In the light of the above, I have continuously engaged with different MTN Consultant and voiced out my frustrations to them, but no-one has tried to assist me in solving my billing issue. I am highly frustrated and aggrieved with service I have received from MTN, and this has caused me to formally lodge a complaint again MTN. I have attached all the documentation necessary to proof that I have comp**** with my contractual obligation pertaining to Home Internet Pro Plan. I submit that I am partially liable for my outstanding payment of R429.00, pro-rated, because my services were suspended on 07 August 2024. I can attest that I have made a once-off payment of R747.00 to MTN and this I will not be held legally liable for it. It is on that basis that I ask to be assisted as a client and irretrievably cancel my Home Internet Pro Plan with MTN.
0 replies
22 months ago
Disappointing Service from Thembi at Department of Public Works Pretoria Office
I recently had an unfortunate encounter with Thembi Hlatshwayo, an official at the Department of Public Works Pretoria office, and I must say it was an incredibly disappointing experience. I reached out to Thembi via telephone regarding a crucial matter of verifying a purchase order I received from someone claiming to be Jessica Warren at dpw.gov.za, who I suspect to be involved in a ****. Despite explaining the urgency of the matter, Thembi seemed disinterested and instructed me to send an email. I promptly followed her instructions, sending an email detailing my concerns, and was assured she would look into it and get back to me. However, it has now been a full 24 hours with no response whatsoever. I've made numerous attempts to reach out to Thembi via phone calls, only to have them dropped, and she has conveniently ignored my messages on WhatsApp. It's truly disheartening to witness such lackadaisical behavior from a government official, especially when dealing with potentially *****ulent activities. The failure to promptly address and investigate such matters not only reflects poorly on Thembi's professionalism but also poses a serious risk to citizens like myself who could fall victim to ****s. If this is the caliber of individuals the government is employing, it's no wonder that issues like ***** and *******ion persist. It's high time for the Department of Public Works to reevaluate its hiring and training processes to ensure that individuals like Thembi Hlatshwayo are held accountable for their negligence and incompetence. I strongly urge others to exercise caution when dealing with the Department of Public Works Pretoria office and to seek assistance elsewhere if faced with similar circumstances.
0 replies
41 months ago
Ask for Shaun lesak...
Ask for Shaun lesaka anyday anytime, shaun is going to help you.
132 replies
43 months ago
Cancelation
Simone is helpful ,just ask for her if you need urgent response
133 replies
Review Distribution
5 Star
5 (71.42857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (28.571428571428573%)