LB
Leon B
Active since Mar 2022
5
Reviews
0
Industries
Reviews
5 reviews14 months ago
Recharger Meters - An huge under recovery and expensive loss for landlords.
I purchased a Recharger Pre-Paid meter to manage the electricity consumption of our garden flat, used by tenants. The electricity is provided off a Tshwane Pre-Paid meter, working on a sliding scale. The use of the garden unit very quickly push the main unit to the top consumption level and the Recharger meters work on a flat rate, rather than a sliding scale. The request for an uplift of the charged rate to the Tshwane default rates needs to be proved after submission of statements, providing 6 months usage statement. So purchasing a Recharger meter and service will cause you financial loss. They pay long after the voucher were purchased, charge more than 7% service fees, plus a monthly service fee and under recover. As a landlord, you cannot afford to use this ridiculous inefficient service.
53 replies
31 months ago
AgentIQ
I am subscribed to AgentIQ that has to go through LexisNexis. It took 3 painful months to enable my AgentIQ subscription due to process errors on their end. Once subscribed they do not send out any account statements, but suspended the account the first month for apparent "arrears". The email turn-around is 3 business days to get any response and the contact centre takes on average 22 minutes to answer a call. The account was finally reinstated after a week of back and forth. and the next payment was made a week early to ensure there is no impact, only to be suspended again and go through the same painful reinstatement. How does anybody deal with such an *********** business?
261 replies
37 months ago
Level-7 - Superb Service
I managed to "break" my router setting and urgently required assistance 21h00 at night as the Wi-Fi went down and so did my whole Household's mood ... Fortunately I am with Level-7 and nothing was too much of a problem for Reinhardt to resolve. Within a short while we managed to reconfigure my firewall and all complex settings of my Mikrotik. Needless to say I got a few hugs as the "Best Dad" from the teens and could continue to work. Nothing beats the service I received from Level-7 in the last 24 months.
0 replies
50 months ago
Skynet Worldwide Express - The worst to Date.
The service, communication, follow up and systems utilised by Sky Net Worldwide Express is atrocious. I ordered a product from Incredible Connection and 7 days later received an SMS with a tracking number that my product was received by SkyNet and is out for delivery on Monday 21st (a Public Holiday). After cancelling the plans for the day due to the bad communication and sudden notification of delivery, I contacted the call centre to get additional information. After an auto attendant telling me the number changed and that I should call the number I did call in the future and listening to an irritating ring tone for 7 minutes, I finally gave up. The tracking app said: First time parcel out for delivery at Delivery branch. The day went past with no delivery and I contacted the centre once again on Tuesday 22 March. 17 Minutes on the call and the agent cannot find her supervisor, thinks that the Branch might deliver on Wednesday and in general are totally misaligned with the update on the app. 5 minutes post the call the tracking data changes completely and provides a whole lot of nothing that make sense and we continue to plan around the delivery of an item that is 5 days late and somewhere in transit. This is exactly in my opinion what makes on-line stores a failure in South Africa, I courier various items throughout South Africa in my business (using a different courier company) and have never experienced the horrible service I currently receive from Skynet. Shocking!!
53 replies
50 months ago
Incredible Connection disappoints once again
The 3rd order for an online purchase at Incredible Connection on-line store also went wrong .... 5 Business days after the purchase was made and paid for a Gaming Chair, there is still no movement on the order, which lead to a search for the contact centre number to call for a follow up, as this is nowhere to be found. Eventually finding it on the footer of the website, the number routes incorrectly for the first 3 calls and eventually leads to an agent that says it seems the order was cancelled, but she has no idea why, but somebody will phone me back. I receive an SMS that says I logged a call at Hi-Fi Corp and followed up again, First 3 calls did not go anywhere and rings funny. The 4th call go through but it takes 12 seconds before the agent can hear me on her side. She promises that it will not be a problem, but that she will update the call as the incorrect department was selected and that I will receive a new SMS. No sms .... The previous orders from Incredible were no better and I would strongly discourage any on-line purchases from Incredible Connection, What was meant to be a Holiday gift for a teen is now turning out to be waiting and time wasting exercise for a loving, very busy father ...
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)