DH
Daniel H
Active since Mar 2022
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
SANTAM EXPERIENCE FROM HELL
Been with SANTAM DIRECT for buildings, contents and vehicles cover since 1 May 2000. Always try my utmost to look after what I own responsibly; never had a motor vehicle claim never had a house contents claim due to break-in or burglary. During July 2025 an insured motor vehicle was rear-ended by another motor vehicle. The early twenty’s driver of the other vehicle apologised profusely for the mistake; admitting that while looking at his cell phone he had caused himself to be distracted from the task of operating his motor vehicle. Luckily both parties were uninjured, and insured with SANTAM. And SANTAM’s slogan is "living in the moment, not in the worry". Well, worry – especially after I decided that on-principle I should not claim against my own SANTAM policy but the SANTAM policy of the party who caused the damage. I thought I was a good and responsible client for decades – I mean SANTAM certainly collected their fair share of premiums from me in the past and still does. Well, guess what – SANTAM did not see it that way. Instead Santam treated me like an ************ exploiter wanting to recover damages from the policy of their valuable client. Yes, you guessed it – the policy holder who caused my damage is in fact the valuable SANTAM client! Don’t be fooled by the promise of "living in the moment, not in the worry" because that is not what SANTAM stands for. It is rather a case of delete the “M” for money because you’re not going to see any, and no, it does not spell SANTA, I am not done yet. You need to move the “N” for big fat no-no way to the end, and then you will see the wolf in sheep’s clothing… Oh yes, also have a commercial insurance policy with SANTAM since 1 June 1991 but I suppose it is time to move on from SATAN and not risk an eternity of damnation .
165 replies
3 months ago
READ THIS! IT IS SHOCKING!
Santam has told me about 3 times on this platform they will contact me, they have contacted me 0 times. Santam told me 2 times on FB that they will contact me, they have contacted me 0 times. I have sent multiple emails and made multiple calls, either no response or the matter gets diverted round and round until I am back at square one!
56 replies
3 months ago
INADEQUATE SERVICE AND PRODUCT
The shoes came with the tongue of each shoe different sizes, lack of attention to detail in manufacture. The return was at my own cost and had to keep following up on the progress of the exchange. They took so long they couldn't remember my issue. I still have NOT RECEIVED an exchange or refund AND not to mention their insolent attitude. POOR AND INADEQUATE SERVICE
0 replies
3 months ago
WHAT A HEADACHE!
I am extremely upset and appalled by the ongoing failures of Sage South Africa’s Payroll Professional system. The SMS and call verifications simply do not come through, bringing urgent business to a complete standstill. Being repeatedly told to “try again in a few minutes” is infuriating when the system never works, no matter how much time passes. This level of unreliability is unacceptable for a payroll platform that businesses depend on for time-sensitive compliance and payments. Quite frankly, I could move to another service provider faster than Sage can refresh a verification system that consistently fails and disrupts critical operations.
168 replies
3 months ago
ONE MASSIVE DISSAPOINTMENT
I am deeply upset and appalled by Santam’s complete lack of response to my emails and the poor treatment I have received as a loyal Santam policyholder. Being ignored and left without feedback or support is unacceptable, unprofessional, and shows a blatant disregard for customer service. After placing my trust in Santam, this experience has been both frustrating and disappointing, and it falls far short of the standards I expect from a leading insurer. It has been 6 months and Santam has not resolved my vehicle insurance case! Not even the formal complaints department has got back to me! Can an insurer possibly be this inadequate?
56 replies
4 months ago
DISCRIMINATED AGAINST BY INSURER 'SANTAM'
After my family has been steadfast and credible clients of Santam’s for over 20 years AND without a single vehicle incident claim, I am appalled as to how I am being treated after someone else (whom is also a Santam client) rear ended me and even took accountability for it. I app**** for a third party claim and Santam has been treating me as if I am at fault and as though I am not even a client of theirs, leaving me to pay for damages out of my pocket and offering ridiculous settlement amounts. They have absolutely no regard for my loyalty and credibility and it makes no sense as to why I am to suffer the costs and why their inappropriate and defensive behaviour favours the guilty party. I am inclined to legal advice and find an insurer who actually comes to your aid instead of neglecting their clientele.
159 replies
4 months ago
BUL**** BY SANTAM INSURANCE
After my family has been steadfast and credible clients of Santam’s for over 20 years AND without a single vehicle incident claim, I am appalled as to how I am being treated after someone else (whom is also a Santam client) rear ended me and even took accountability for it. I app**** for a third party claim and Santam has been treating me as if I am at fault and as though I am not even a client of theirs, leaving me to pay for damages out of my pocket and offering ridiculous settlement amounts. They have absolutely no regard for my loyalty and credibility and it makes no sense as to why I am to suffer the costs and why their inappropriate and defensive behaviour favours the guilty party. I am inclined to legal advice and find an insurer who actually comes to your aid instead of neglecting their clientele.
106 replies
13 months ago
Discovery confused!
Discovery telemarketing calls me (already a client) to offer me services I already have with them! It is very concerning if Discovery does not even know who their clients are already! I might just leave Discovery if this does not get resolved!
53 replies
14 months ago
New Contract for No phone!
How can this be possible? Having a new iphone contract, first installment already debited yet I do not have the actual phone? Does this make any sense?. Initially I did have the phone but it would not even switch on and I had to take it back. How long am I going to have to wait? I have made numerous trips back and forth to the vodacom branch, no one seems to know what is going on.
142 replies
18 months ago
Vape Junction online order - expired stock
My very first online order from vape junction was 03 October 2024, an expired product arrived a few days later (expiry 01 July 2024), this surely cannot be acceptable!
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)