UO
Ulric O
Active since Jul 2011
7
Reviews
0
Industries
Reviews
7 reviews26 months ago
No money to refund customers???
In December we booked 2x tickets from Durban to Cape Town for my kids. They have never been on a bus and thought it would be an exciting way to make the travel. The bus broke down outside of Howick and Greyhound had not bus on standby. This is Dec 23rd. We decided to cancel the return tickets and fly them back to Durban instead. In December I was told they only open offices in January and could not provide me with a reference number for my cancellation and refund. January I called back and was given the runaround for over 2 hours. Being transferred to "Refunds" who are constantly on lunch. Many emails and requests are never responded to. When they eventually send me the refund forms again, the forms are outdated (2023) and they sent the forms to the wrong person. My son sent the documents to myself to complete. I spoke to the lovely Khomisani Kwinika, who booked the tickets and she is a rockstar. She is the only one deserving of her salary. She said she would get back to me in 5 min (she did in 4). I doubt I'll receive my refund of R2300 anytime soon, but I hope Khomisani finds a place of employment that will value her professionalism and Customer Centricity. Its nearly 2 months, and not one word from Customer Services or Refunds department. I dont blame Greyhound USA for euthanizing the SA branch. I would not want to be associated with this lame dog either.
0 replies
47 months ago
Fantastic Service from Precision Garage Doors - Brackenfell
On Wednesday evening, the spring on my garage door snapped. I made a guess to what it was, and called Chris on 0720101234. Unlike most business persons, Chris was patient and although I gave him the "what I believe" story, he did not try and offer his opinion. He listened. He asked for my address and told me his team would be at my home at approx. 5pm. At 16h45 his team arrived, did an assessment and as it turned out, my assumption was correct. His team had replacement springs on hand, and by 17h15pm, the spring was replaced and my garage door reset and properly spaced. The cost, at such short notice, was really well below what I expected. I would really advise anyone with issues with their garage doors to give Chris and his Team a call.
0 replies
56 months ago
Mitsubishi Group 1 Kuils River for the #WIN
On August 7th of this year, our vehicle gave engine trouble on a road trip to L'Agulhas. We had it towed to a service center and decided to replace it with a new one. After some "shopping" around, we were contacted by Mitsubishi South Africa and they arranged for a vehicle to be brought to our home for the test drive. Chris Rix from Group 1 delivered the Mitsubishi Pajero Sport 4x4 within the hour. He was well informed with vehicle and its capabilities. Unlike some of the competitors who said they would have to find out as they are only "standing in". Chris came in for the #WIN and arranged finance with my bank and even arranged for the trade in vehicle to be brought after repairs. Talk about a stress free business transaction. If anyone is in the market for a new vehicle, give Chris Rix a call at Group 1 Mitsubishi Kuils River. He is not forceful and keeps you in the loop during every step of the process. Well done Chris!!!!
0 replies
61 months ago
Ultimate Marksman - On target
I ordered the Mantis X10-Elite from this business. The order was placed on a Sunday and that same evening I received confirmation of my order having been scheduled for shipping. I was sent the collection tracking information. I have given a 5 star rating because I don't believe anything less would be fair because I had to follow-up with Ultimate Marksman for my tracking number because by Tuesday the parcel WB Tracking information was still outstanding. Riaan was quick to respond in that regard and I received my parcel the very next day. I'll be looking at more of the items they have available for my needs and would surely recommend them
0 replies
64 months ago
Excellent Service and Communication.
With Covid-19 taking so much away from everyone we decided to push our social distancing even further and decided to buy our own Home training equipment. I was skeptical about FN as previous reviews were not what you'd want to see which would inspire confidence in where you'd like to spend a few Thousand Rand. All the same, we got in touch with the Fitness Network Team and we were assisted by Marco. As promised, he was with us every step of the way, and even suggested better options and offered us excellent discounts. Due to unforeseen circumstances, we had to put our major purchase on hold but still wanted other items which Marco was more than willing to assist with and still provided the discount. For anyone who wants to buy equipment from Fitness Network, save yourself the hassle and frustration and deal with the sales associates directly. They will tell you what is in stock, and adjust your order by adding or subtracting items as your budget allows. The ETA on delivery was 48-72 hrs. I received my order in under 24hrs of the items being dispatched.
0 replies
73 months ago
CHARGED FOR SERVICE BUT WE DON'T HAVE INTERNET TO OUR NEW HOUSE
Yesterday my wife received a double debit from VOX although we have no contract with them. In March we moved into a house we bought that was serviced by VOX. Because there was already fibre installed, we decided to go with VOX after finding a business card on a shelf. VOX told us they were unable to assist as we need proof from the previous account holder that they have canceled the line and the proof we need to submit to VOX as part of our application. They claimed it would be unethical and amount to fraud if they were to release the line to me while they still had a paying customer associated with said address. The previous owners son was the account holder, and after running around for Vox, he told us he had canceled his service in January and the line was active until end March. Vox wanted us to contact Vumatel to release the line and tell them we had bought the house. This was too much homework and we decided to see for another service provider. Enter WebAfrica. They emailed us on the same day of making the query to indicate that they have been successful in getting Vumatel to release the line for them to provide the service. In slithers Vox two days later to say someone would be coming to install the fibre to the property (remember, fiber already installed). We notified Vox that we told them (via email) we will not be using their services because they were unable to assist from the start. Three days later they call to say a tech would be coming to install the fiber and the router. Again they were sensitized about the service not being required, and they confirmed it being on the system but Brad who was dealing with it has not canceled the order. Jump ahead 4 weeks into lockdown, we have no internet to the house, not from WebAfrica or Vox. No router no service. No tech visit. NADA! VOX has the audacity to send us a bill from middle of March to end of April for services provided..... WHAT THE F@CK VOX? What services did you provide? Who was the tech who came to my property to install the router? On what day? Please send us the signed acceptance of the service installed. To take it further, Vox told my wife she'll be responsible for a R2400 cancelation charge for the service.. AGAIN.... WHAT SERVICE? Vox is using the lockdown to make money off people because we're confined to our homes and no one can visit their offices to get answers to their thievery. Sort this out VOX or we will surely see you in court.
0 replies
135 months ago
Extortion of funds from Customers
Today, 24.03.2015, I received two emails from VODACOM SA stating they would be increasing my subs on my 24mnth contract on two data devices. The agent, Tsholofelo, said Vodacom is within their rights to do so. Where does the CPA come in when companies such as Vodacom can unscrupulously increase their subs on a contract? It may not be much but for those who cannot afford it, it is one rand too much. To cancel my contract on the remaining months will cost me R1102.21. This costs more than a Router. I have cancelled my cell phone contract with Vodacom for similar issues. Why can Vodacom break the contract and the customer is not allowed to break it? Does this mean that Vodacom can increase their subs to whatever they want because they can? Where does this leave the folks who seriously cannot afford the increase?
76 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
2 (28.571428571428573%)