JB
Justin B
Active since Jul 2011
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
Unreliable service from Geewiz
I don’t know what is going on at Geewiz! Is it a staffing issue or are you struggling to scale? I’ve been a long-time customer since 2015, consistently ordering both for myself and for work. However, of late your service has been completely unreliable. Slow deliveries, items ordered only for a week to pass to be informed “out of stock” and completely incorrect deliveries. This has a knock-on effect of having to wait weeks for in action from Geewiz, then having to source components from other suppliers. All this causes un-necessary delay. In future I will go to the likes of Regal, Mantech and Communica before attempting any purchase from Geewiz.
53 replies
7 months ago
Incapable of processing an online order
Leroy Merlin needs to overhaul their online ordering system. Last year an order was placed for in store collection. What a mess that was, did however get my order after a few hours arguing in store. Fast forward a year later hoping things have improved. I placed an order on the 5th of September for delivery, today (11 Sep) I phone the support number to follow up on the order only to be told no order has been dispatched owing to no payment… I paid online with a card, the funds have left my account I have a payment confirmation from Pay Gate! Now Leroy tells me they need to talk to finance to get the payment allocated so the order can be dispatched. Seriously , how can a company be this bad at online orders? At this rate I should have purchased in store and arranged for a courier company to collect and deliver.
53 replies
11 months ago
Called into Santam to enquire my premium
Called into Santam to enquire my premium. Was assisted by Kaya who was most helpful. Not only was my increased premium reversed but lowered slightly over what it had been in previous months.
212 replies
30 months ago
No feedback
Really disappointed by your service, you’re no better than Telkom. Requested a number port of a business land line to Vodacom. What a long drawn out process with many delays from the Telkom end which Vodacom provided no assistance with. I’m assuming the port has now been completed as the office line went dead 2 days ago. I’ve been sending emails to the Vodacom representative that was supposedly assisting with the port to hear what the next step is to get the new VOIP phone setup. E-mails don’t get responded to, contact numbers provided don’t work. Telkom was easier to deal with/contact than you lot over at Vodacom.
335 replies
36 months ago
Quick and efficient
Thank you to Johan and team. This was my first purchase from Osmotech and it certainly won't be the last. The process was seamless and regular updates were provided over email.
53 replies
36 months ago
Declining service
I’ve been a long term shopper with Geewiz dating back to 2015 however of late their service has taken a nosedive. From delivery of incorrect items as well as missing items (which admittedly were corrected speedily after brining to their attention). However my last order was placed a week ago with all items showing as “In stock at Geewiz” but to date no updated shipping/delivery information has been supp**** and now when searching their site some of these items don’t even feature. An attempt was made by me to follow up on the progress of the order but no response. The reason for shopping with Geewiz is because of the quick turnaround times, seems this is a distant memory. I need the order by latest 20th of April
0 replies
41 months ago
Unnecessarily slow
Santam really needs to re-consider who they sign on as repair partners. On the 2nd of December at 8:10am I reported a windscreen claim due to a crack caused by a stone the day prior on my trip down to the coast. I informed Santam that I need it sorted within a month as I will be traveling back to Gauteng end of December. Santam consequently appointed Autoboys George as the glass fitter. Long story short we are now two weeks down the line, I still have a cracked windscreen all the while the vehicle agents in SA have OE glass available within 3-4 days. Absolutely no assistance from Santam in speeding up the process or providing explanation for the delay. Christmas is coming but I doubt there’ll be a windscreen by then.
132 replies
65 months ago
Clueless bank
I cannot begin to describe how angry and dissatisfied I am with Nedbank. A little more than a week ago I applied for a Gold credit card online. The entire application process and supplying the requested documents was a pleasurable one, however since then it has became a disaster. Today is Saturday the 19th of December. I went to the Cradlestone branch to collect my card and I was there at 7:45am (as were four other customers) as the information online indicated the branch opened at 8 am. What we found was that the branch only opens at 8:30am. I have subsequently processed a Google correction on your behalf to correctly indicate your Saturday branch hours seen as your management is too lazy to go to the admin of doing so! Pathetic! At 8:30am I was given a letter to sign indicating that I have collected my card (which I signed) I was also given the pricing structure indicating the type of credit card as well as the respective bank fees. These monthly bank fees were 23% higher than those indicated on my online application. I was informed that the branch cannot correct the pricing agreement and because I refuse to sign the incorrect price agreement the card had to be destroyed. Needless to say I left the branch with no credit card, no timeline/details as to how the fees are going to be corrected. I was left disgusted and completely speechless as to how a financial institution such as Nedbank could be so pathetically clueless. Regards,
0 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)