N
Nyathi M
Active since May 2022
25
Reviews
0
Industries
Reviews
25 reviews13 months ago
False advertising
Three weeks ago, my impulsive buying nature got the better of me at Checkers New Market in Alberton. I was attracted by a bright colored so-called "shelf talker" to the pesticide shelf. It was phrased as follows, "Raid assorted 2x300ml cans for R70.00 and R46,99 each" and no exclusions . I decided to take 2 cans and the price at the tills became 2 x R46,99 instead. I alerted their Customer service desk and I was told that there were exclusions that were clearly not on the their bright colored shelf talker. I day later, someone from the store called me to lecture me about the correct way of looking at their shelf layout devoid of what their shelf talker reflected. I fail to understand as to why they didn't use the word "selected Raid cans" instead or maybe display or group separately the Raid pesticide cans on such promotion to a different location in the store. To me, this looks like an in-store false advertising which created an unnecessary inconvenience.
0 replies
15 months ago
responsive KFC
A week ago I ordered food in KFC branch in Brits and was thrilled to get vinegar for my fries for the first time in kfc. However, I was surprised to when my tillslip was partially torn and handed to me in that state. I therefore wrote an email to KFC to find out if this is their new standards and they became illusive by requesting "more information" from me via SMS and not email. This does not make sense... (1)why communicate to me using a different platform from what I initially used to start the communication ? (2)what more information do they need when the subject matter is "tearing of tillslip" by their cashiers? I also alerted them that their staff members don't care about the "sit in" and "take away" options I chose when making such orders as they packaged my "sit in" food in a "take away" brown bag on several occasions. This happened to me in most branches I visited. I came to realise that KFC doesn't want to interact with their customers but keep them in the dark. I am saying they because I'm still in the dark about the roving toilet key and unaccessible hand washing basin in Dawn Park branch..
0 replies
19 months ago
Annoying and harassing Homechoice calls
As much as Homechoice has or is helpful to a lot of cash strapped individuals, this does not give them a right to harass people who never interacted with them via non stop annoying calls. I have never given them my contact numbers nor interact with them, but they have my numbers and are calling me in the early morning and evening indiscriminately as they wish. A month ago, I made them aware that I don't want any communication from them and Mark responded to my mail and promised to remove my contact details from their data base. Today at around 10.56am, I received yet another annoying call from Homechoice...by the way, if and when I needed their services I would have called them for it. I just need my peace and tranquility without any annoying calls from them. Somehow I feel that Homechoice is in breach of POPI act by having my contact details without my consent. CAN ANYONE PLEASE HELP ME TO GET HOMECHOICE OFF MY BACK!! Blocking their calls doesn't help as they have a lot of other unblocked numbers to use to get through their target victims.
53 replies
21 months ago
Poor hot food quality
I've been buying good quality hot food for some time at Spar Mooketse and forgot to swipe my loyalty card. In June this year, I was surprised to find that their food quality standards has dropped and I requested to know if that was their new standards via email to their head office. I was later contacted telephonically by the owner who defended the poor food quality I received in that outlet and even put that in an email to me. She, the owner invited me to visit the store anytime and she'll prove to me that food quality in her store is not an issue. In July, I stopped at the store for coffee in an anticipation of meeting her and she wasn't there. Her staff sent her a cellphone message notifying her of my presence and she called me to tell me that she was out of town and I have to make an appointment to meet her some other time. That was going to be costly to me to do so as I am 40km away from that outlet. This made me feel like she was giving me a run-around in order to frustrate me to accept the poor food standard I received from her store. In my view, she could have delegated my store visit to her capable, trusted or chief staff member rather. I alerted Spar head office about this and they told me via email that the matter was closed. I am now led to believe that customer's concerns mean nothing to Spar!!
0 replies
22 months ago
Good service and good food
A few weeks ago I was at KFC (ksa1352) in Masingita Mall's parking area opposite McDonalds for lunch. My order was not as it should have been and my table had a liquid spillage promoted me to point that out to the store staff members. Subsequently the store manager, Paulina came to my rescue and corrected my order and offered me a spotlessly clean table. I am elated to have received such good service as if I was the only customer in that store. That proves that KFC is really customer oriented. Thank you Paulina, thank you KFC Giyani Masingita Mall in First road.!!!
0 replies
22 months ago
Unique Shoprite
On the 15th and 16th June 2024, I shopped at Shoprite Tubatse mall in Burgersfort Limpopo. This store has the same layout as most Shoprite stores of its size. Most of Shoprite stores don't have enough movement space between front shelf ends and tills so is this one. However, they have a foolproof way of controlling customer's congestion to and at their till points by making sure that there is always enough cashiers and till packers. That, made my shopping effortless and quick. They also pride themselves by keeping the store clean at all times.As oppose to other malls, where shoppers are charged R2 for using toilets and bank cards are not acceptable,this Shoprite is in a mall with free and clean toilet facilities... thank Shoprite and Tubatse mall management.
0 replies
22 months ago
Muted TotalEnergies
On the 16th June 2024, I was refueling my car at TotalEnergies in Steelpoort Limpopo and was told that they didn't recognize the TotalEnergies loyalty card. This prompted me to email their head office in an endeavor to find out as to why that particular petrol station is different from the rest... till to this end no response from them. I am therefore lead to believe that they are not customer oriented as they don't have time to resolve customer's issues and concerns.
0 replies
24 months ago
MISSING DATA
I called Telkom to find out about the missing data on my cellphone 081 376 7412 and was advised to go and queue at the branch for that. This missing data has been happening for a while now. I don't get the total 3gigs as contracted. I CAN'T BELIEVE THAT I THIS DAY AND AGE, THERE ARE STILL ORGANIZATIONS LIKE THIS THAT BELIEVES IN QUEUES TO RUN THEIR BUSINESSES... no wonder why The Post Office failed. At the end of our Telkom Wi-Fi and this cellphone contract, I will cancel it and find a suitable one as my and I are no longer able to be at queues of any kind..
0 replies
24 months ago
Best turn around time ever
I will like to commend Shoprite for resolving my Usave query (ticket no. 4014203) in basically few hours. Jason from Shoprite was the energetic person who gave me all his ears so to find an angle with which he can resolve my matter. He even went to an extent of calling their supplier for answers in order to resolve my matter relating to non stick pots better and educate me more about the nature of the those pots. It is not everyday where a big and forever busy organization takes time to listen to an individual... THANK YOU Jason and Shoprite/Usave, I'm impressed!!
0 replies
24 months ago
Lack of speed and communication skills
Earlier this year, I wrote to PnP in an endeavor to find out as to why their ****** biscuits tasted bitter(ref.1002292273).This matter was not attended to. This week, to my surprise I received a "no reply" email where I was notified that the matter is resolved. If so,what was the outcome? Who received it? Last but not least, with whom did they communicate that? I am still puzzled!
159 replies
Review Distribution
5 Star
5 (20%)
4 Star
3 (12%)
3 Star
4 (16%)
2 Star
4 (16%)
1 Star
9 (36%)