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Ntokozo N
Active since May 2022
8
Reviews
0
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Reviews
8 reviews2 months ago
Horrible service
We recently switched our complex to KKP Metering as a service provider, and since then, we’ve been experiencing constant power outages. It’s incredibly frustrating our food is ruined, and daily life is disrupted. Their communication is poor. Even when there is money in your wallet, the electricity still switches off without notice. When you call, they claim they don’t handle the electricity, and that it’s the municipality’s responsibility. It’s very concerning because with our previous service provider, we never had these issues. Why are power outages only happening now that we’ve switched to KKP Metering? Overall, this has been a very disappointing experience. I would not recommend KKP Metering to anyone seeking reliable service.
0 replies
3 months ago
Repeated Calls About Debt That Is Not Mine.
I am extremely frustrated with the experience I have been having with TFG. I keep receiving calls from their collections team claiming that I owe money on an account that does not belong to me. I have repeatedly explained that they are contacting the wrong person, yet the calls continue. What makes this even more concerning is that I am actually a TFG customer myself and have my own account with them. My contact details are already on their system, so it should be very easy for them to verify that I am not the individual they are looking for. It is unacceptable to repeatedly contact someone and accuse them of owing money without properly verifying the information on your system. This situation is frustrating and reflects poorly on TFG’s customer service and data management. I would also like to highlight that continuing to process or use my personal contact details incorrectly may raise concerns under the Protection of Personal Information Act (POPIA). I expect TFG to urgently investigate this matter, update their records, and stop contacting me regarding an account that is not mine.
0 replies
5 months ago
Extremely disappointing service at Capitec
I visited the branch in Randburg to withdraw funds from my Tax-Free Savings Account a process that usually takes less than 30 minutes. Instead, I was kept waiting at the branch for over an hour with no clear communication or progress. During this time, the consultant appeared more focused on reviewing my bank statements than actually processing my request. I later followed up, only to be informed that the transaction had not been assigned to anyone and was never worked on at all. This means I was kept waiting for an hour for absolutely nothing, and no funds were released. This level of inefficiency, lack of ownership, and poor customer service is unacceptable. I expect better process management and professionalism. This experience has made me seriously reconsider my banking relationship with Capitec.
8 replies
7 months ago
Unresolved Missing Items. Unreasonable Requests & No Accountability
I am extremely disappointed with the service I have received from The Courier Guy / PUDO. I sent a parcel through a PUDO locker containing four items, but my client only received one. I reported the issue immediately and expected a proper investigation. Instead, I was told that their cameras showed “no tampering” and was then asked to provide footage of myself packing the parcel an unreasonable and unrealistic request. No normal customer is expected to film themselves packing orders. The fact that one item was delivered clearly shows the parcel was not empty when I dropped it off, meaning the loss occurred while the parcel was in their custody. Yet instead of checking their own systems locker footage, access logs, weight scans, and depot handling records the responsibility is being pushed back onto me. As a business owner, my livelihood depends on reliable deliveries. The current handling of this matter has been unacceptable, and I still have no resolution, no clarity, and no accountability from their side. I am requesting a proper investigation and will escalate further if necessary.
0 replies
12 months ago
I was happy with eve...
I was happy with everything, the professionalism to the state of my home.
1 reply
47 months ago
No assistance! Just being sent from pillar to post.
This is my third complaint on the same issue. I went to A Vosacom Shop as the response from Vodacom suggested. Everyone is claiming to have sent emails but a week later my phone is still not working. I am floored. I wish I had words left! Vodacom is truly a horrible service provider, right down to their incompetent forensic department. I've had enough!
2 replies
48 months ago
Dissatisfied with Vodacom
I’m back again to write a review about my horrible experience with Vodacom, my phone has been placed on admin lock with no reason stated again . I have been calling them, the phone is opened for maximum of ten minutes then shut down again. Which means I have lost airtime buying data bundles I cannot use. I have been inconvenienced greatly with my number being out of use for such a long period of time. There’s not a time where payment was missed, when I lost my phone insurance did not payout instead I was told the phone covered was my old iPhone 6s instead of my iPhone 11 & I would have to back pay R900 in order to be eligible to claim for insurance that exclude excess so instead of claiming I resorted to using my old iPhone 6s that had been fully paid off. Funny how it’s now the same phone that is no longer working, if I change SIM cards to a different phone, that phone stops working too. I’ve gone to different Vodashops & no consultant has been able to assist me & instead of making an effort they all give me a number to call & guess what? The phone rings forever with no answer. To say I’m displeased would be an understatement! I’m so glad my contract with Vodacom ends this year. Never again!
2 replies
49 months ago
Vodacom Forensics Department
I would like to share just how dissatisfied I am with the service I received from Vodacom customer care/Forensics department. My SIM card was placed on admin lock for reasons unknown to me and I called and I was only assisted after two days, the forensics line is always busy and if it’s not busy no one bothers to answer, I only got assistance after 24 hours . This morning I woke up with my phone placed on admin lock again and as you can imagine, I have not received any assistance. There is no reason stated, I am really displeased with vodacom. I have so many complaints I’m certain it would fill the entire page!
2 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)