AG
Aldine Gates-Crowder
Active since May 2022
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Excellent customer service from Gerrith Goodgal
Excellent customer service from Gerrith Goodgal. Listened, attentive, informative and resolved my enquiry efficiently. Thank you for a good experience.
56 replies
9 months ago
Great Customer Service Hloni (Vodacom)
Mhlonipheni "Hloni" Lefeli Hloni was super friendly, resourceful and maintained constant communication and follow ups as promised. Definately managed my expectations and proceeded to help with a follow up queriy/request and advised in next steps external to Vodacom. She's awesome
56 replies
10 months ago
Proline Autobody Wynberg- Horrible Customer Service
Worst customer service experience I've had to date with Renew It/Proline Autobody branches (sadly not the first time either so it warrants the complaint)... 1. Poor customer service in managing expectations and/or keeping to their own timelines or communication processes 2. Never available to attend to calls or queries after customers are forced to follow up on the status or progress 3. Never seems to be an escalation or another person to help... Vehicle repair quality was poor. Upon return seems like they can't fix their own problems and then further inconvenienced me by telling me to wait 5 days for my vehicle to be attended to by a 3rd party due to their finance agreements with 3rd parties. This afternoon spending 2jours waiting at the branch for a 15minute fix then waiting another 6 hours to hear nothing was done in.my absence/after leaving the car there.
0 replies
21 months ago
Angelica has been great
Angelica has been great. Managed my expectations, progressed my claim to the next steps and updated the information as soon as received 👍🏽👍🏽👍🏽👍🏽👍🏽
56 replies
21 months ago
Quick response, very...
Quick response, very friendly customer service agent and checked in after I was assisted👑 thank you for being awesome
58 replies
23 months ago
Serious lack of professionalism and customers service
Romams Pizza Beacon Isle No regard for customers. Staff talking to each other (dispute or disagreement) and just blantantly ignored the 3 customers infront of them. Just no regard for customer service or common respect for the persons infront of them and sadly not the first time I've experienced this at this very branch. If this is the standard then close the branch
0 replies
24 months ago
Karabo Khunou was aw...
Karabo Khunou was awesome-attended to my request speedily and gave me exactly what I needed
53 replies
26 months ago
Quick, efficient and...
Quick, efficient and painless Great service for Lesedi🎓
58 replies
35 months ago
FIDELITY ADT- Pathetic service, response time and no solutions for problems they are well aware of
Fidelity ADT - Johannesburg ( Roodepoort area) What constitutes an emergency/urgent matter to attend to for a paid service for security??? Alarm activation with no signal or response at their offices, panic button test and alarm not coming up... Response team delayed by an hour or two after this has been brought to their attention on previous occasions. They want to add a monthly additional charge for every 3rd + false alarm yet its their system or signal at fault on their end... Tried being proactive: Called the technical department to assist with testing the alarm and all they recite is process "by the book" . They can't advise on what to do until they get a technician out 5 days from today-in the meanwhile my property and family is at risk and there is no form or guarantee of services, accountability or taking responsibility when God forbid burgalry or something else happens in these escalated crime times... Mind you this affects personal security, insurance risk profiles and coverings, etc. More cost for 1 party not delivering their "guaranteed service" Oh and no managers available to assist in escalation and/or the escalation depart is unavailable and will get back to me by tomorrow soon after when they get the email floating somewhere in cyberspace to their mailboxes. Customer service??? When business is sought they guarantee maintenance, quick response and service when you are need it. When called upon-it's 20minutes calls with no assistance /solution aside from reciting the training manual or script in front of them for process...
53 replies
37 months ago
Lee-Ann Philander was great at explaining the details of the plans and attending to my queries /questions on the call
Lee-Ann Philander was great at explaining the details of the plans and attending to my queries /questions on the call. Thank you for your service excellence.
53 replies
Review Distribution
5 Star
8 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (42.857142857142854%)