EF
Eugene F
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews25 months ago
Last Time
I used to have a standing monthly order with them, and about a year ago waited for two weeks for delivery. I then of course cancelled. I decided to try them again this week, but surprise - they have yet again failed to deliver on time. Let's see how long it takes this time. I will never be using them again - truly the last time.
0 replies
39 months ago
SCAM - Money Stealing Engine
I have purchased Solar panels from https://www.solarmagnetpty.com/ - there was an updated order email confirmation, and I was then contacted with the banking details to pay for my purchase as well as delivery. I have promptly made payment, and have not received any further communication from this 'business'. This seemed like a legitimate website, the Whatsapp number and email addresses are clearly in use, so like me, other South Africans will fall for this fraud.
0 replies
57 months ago
Unprofessional Agents
Been a loyal customer for many years, upgrading every two years. Got a call today from a sales agent, had a nice chat, and as soon as I said I will check the deals online and upgrade from there, so promptly dropped the phone without so much as saying "Cheers". What bad etiquette. I will be discontinuing using the MTN network and porting my number over to another provider because of this unprofessional woman. Lost a customer of 13+ years.
0 replies
59 months ago
No faith in Product, useless "tracker" and poor Customer Service (non-existent).
I recently accidentally discovered that some of my trips were missing, and proceeded to raise this with Netstar. They emailed back to acknowledge that the unit was faulty and would get the fitment centre to contact me. A week later and still no feedback, so I phoned cancellations. Now you want to charge me R900 settlement? For what? A product that doesnt work? It hasnt been working properly at least since March that I am aware of, yet I am still paying full premium every month. The retail value of my car is over R200k and yet if it is not recoverable, that is not how much you will reimburse me, now is it? I have no faith in this company, and will not recommend it to anyone I know. You know what they say - give good service and maybe your customer tells one or two people about it. Give bad service? At least 10 or more. And with social media platforms, that will be going much further.
159 replies
113 months ago
Value Added Service
<p>Hi </p> <p>After umpteen attempt to cancel an MTN Airtime Subscription, that has been billed for years, and that I have never received any benefit from (I am on an MTN Contract).</p> <p> </p> <p>Please assist with cancelling this, and reversing ALL charges related to this.</p> <p> </p>
224 replies
124 months ago
Stuck into contract
My contract has ended on 20 Jan. I have phoned numerous times prior to that date, and since as well. I was on a TopUp Contract, and provisioned for R200 airtime on the 21st. Although I made it clear that I would be provisioned, I was assured that I wouldnt, but was yet again provisioned on the 21st of January. <br> <br> I never get the same story. First was told not to use the airtime I was provisioned for (which I havent), and it would be reversed. The last three consultants all said I can transfer the airtime to my primary number, until I myself discovered on the MTN website that you cannot transfer the provisioned amount - something I am sure the call centre agents SHOULD know.<br> <br> It feels like I was trapped into an additional month. I am not using this contract (not my primary number), I didnt want additional airtime, because I knew I was not going to use it, and now I am being told I will forfeit the R200 if I cancel my contract. So I am being bullied into using airtime I didnt want, have to pay for, and cant use for anything other than calls or expensive data (it is a rip off as I have adsl and wifi).<br> <br> Does this seem fair?
75 replies
128 months ago
Cannot provide service,still charging after cancel
I had ordered a sim on 17 Aug. Got it a week later. Sim was faulty, so I ordered a replacement (I paid for delivery). Second sim never worked either. Finally out of frustration I cancelled on 16 Sept verbally to agent, as well as by sending an email to [Email Removed]<br> <br> I have again been debited this month for the service you cannot provide, and that I have cancelled. FNB is effectively stealing my money aren't they?
75 replies
129 months ago
Agent left - is this the only one working there?
Good day<br> <br> I had previously requested repair from Samsun REF 7110693584 . I was assisted by a lady named Mary, who gave me information for a repair centre in Bloemfontein, but I live in Centurion.<br> <br> I have sinced phoned to try and get more information, I was informed that Mary no longer works there, and that her cases are being handed over to other agents. None of these agents are ever available to take a call, and I am always told they will get back to me. <br> <br> It has been weeks and no one ever gets back to me.
75 replies
129 months ago
Apathy and no feedback
Good day<br> <br> I have ordered a SIM through Axxess, which I have received last week. Since then I have not been able to access the mobile APN (settings are correct, as I have this product on other sims).<br> <br> I have logged tickets on Axxess Dashboard, but there is never feedback or updates. And now I see my ticket is no longer there.<br> <br> Is that how you do business? Dont want to handle a query so you it just gets deleted? I am surprised, as I have always received good service, but not this time around.<br> <br> What gives?
0 replies
130 months ago
Very Efficient
Just wanted to commend Isaak with his efficient manner of quoting me, right through to me accepting the offer, without him being pushy once to take the cover, explaining my options of increasing premiums to decrease excess, etc.<br> <br> He is truly an asset as a call centre agent.
75 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (54.54545454545455%)
1 Star
4 (36.36363636363637%)