CG
Charmaine G
Active since Jan 2010
9
Reviews
0
Industries
Reviews
9 reviews34 months ago
Horrible returns policy
In April 2023, I bought 12 glasses that I wanted printed as a special gift. When I opened the box on delivery, one of the glasses were broken. I immediately sent and email, bought a new glass and had the set printed in time for the birthday it was meant for. I received and e - mail response from Takealot that I had to go online to "complain". There are very few options to choose from and I also struggled to get my complaint logged. Collection of the broken item was arranged by Takealot Courier and once it was received, they said that need the "accessories" back as well to make the replacement. I explained that I can no longer send the other glasses back because they have been printed and gifted. They returned a new glass that was also broken, or maybe it was the original broken glass. I logged a broken item replacement thingy on their website again. Again they fetched the glass. Again they wanted the "accessories" . Again I explained. Today they delivered a broken glass again. This is getting ridiculous. Their staff and way of working is costing them more money than just replacing one glass would have. And it will be a long time, if ever that I purchase anything from them again because they have lost my trust. I know that to a large company like that, losing one customer will not hurt, so why would they care? This is endlessly frustrating.
0 replies
51 months ago
My go -to online sales store.
I regularly buy from Snatcher and have been happy with my products and the excellent service from the get go. I dislike the "chat bot", but that is only because of a bad personal experience with the person answering me.
0 replies
52 months ago
What champs!
What a lovely company. I liked their products and purchased a birthday gift. A problem came up and they handled it very professionally. So friendly. When my products came, the quality and finish was everything I expected. I am hooked.
53 replies
63 months ago
Thank you, Vanderbijlpark.
I love the Vanderbijlpark branch of Virgin Active. If I complain, there is always feedback from the manager, Willie, and the staff always go the extra mile. Special mention: Mamo****di and Xolani go even further than the extra mile. They are always available to help and assist when asked. I really appreciate their effort and I hope management realizes what gold they are.
0 replies
64 months ago
Vodacom Masterpass is a master fail
On 11/01/2021 I purchased R100 airtime from the MyVodacom app for my husband. The money went off my bank account immediately, but I have yet to receive the airtime. After many unsuccessful attempts at complaining (they are very user unfriendly in that you just get machines to converse with). I eventually phone 082135 and spoke to (at that stage), very helpful young man called Shadrack Tsotetsi. I received his e-mail address and sent all the relevant info, with screenshots and proof every time he asked. Now he has stopped replying to my mails and I am still out of pocket without receiving the airtime.
61 replies
66 months ago
Best petrol station deli
The staff at this little garage deli are so professional and friendly that it is really a delight to visit. I am always so pleasantly surprised at the caliber of service that I receive here. Thank you ladies. The coffee is excellent too.
168 replies
70 months ago
Thank you Horse and River
Returned for a visit for the first time since opening after lockdown. They had all the correct protocols in place, yet it still feels like home. Thanks guys for going the extra mile to keep us safe.
0 replies
125 months ago
Early deductions
After communicating with African Bank this week on their request to confirm debit order dates, they have sent me two sms's to confirm each of my deductions will be made on 25/01/2016. However, this morning, 22/01/2016, they took all of the money from bank account for my one deduction and attempted the second, which bounced - because I only get paid on 25/01/2016. <br> This money was supposed to be paid for my team's entry in the Warrior Race and much of it is what the team members have paid to me so that I can link to Paypal to pay. Our cut off date for payment is today, 22/01/2016 and African Bank has stolen this money.<br> I have phoned them about it - Phindile's answer: use the money now available in the credit card!!!!!! That will cost me money (interest) that would not have been necessary if African Bank kept to their side of the deal.<br> Phindile gave me Thembi\s e-mail address so that I could explain and send my bank statement - which I did. But my e-mail has not even been opened
75 replies
133 months ago
New Card not Active
My credit card expired last year. I tried renewing it and increasing my limit, but we could not get the card activated. After a complaint to Hello Peter, the increased limit was cancelled. I have been trying again for the last week to renew my card. No joy!! Jacob at Vaal Maal branch has been helpful and very patient. I have gone in on 4
76 replies
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
2 (22.22222222222222%)
1 Star
2 (22.22222222222222%)