SM
Salome M
Active since Jun 2022
24
Reviews
0
Industries
Reviews
24 reviews2 months ago
Amazing roadside assistance
This is the second time my insurance has come to my rescue with a tyre problem, and once again they delivered excellent service. Assistance arrived within 20 minutes, and everything was handled quickly and professionally. The consultant who called me was so sweet and reassuring, which made a stressful situation much easier. Both experiences have been reliable and efficient — I truly appreciate the consistency!
1 reply
2 months ago
Misleading information, no service after payment – requesting refund & call recording
I signed up for a month-to-month contract with MTN and initially received my data for the first month without any issues. I unfortunately missed my payment on the 15th. However, towards the end of the month, I contacted MTN to find out how to resolve the issue. I was clearly advised by a consultant that if I made the payment, my service would be reconnected. Based on this information, I immediately made the payment on the same day. When I followed up again to have my service reconnected, I was then told something completely different—that the payment would only apply to the following month because I had missed the original due date. This was never communicated to me during my first call. My concerns are: • I followed the instructions given to me by an MTN consultant • I made a payment expecting my service to be restored • I am now sitting without Wi-Fi for the entire month despite having paid • I was misinformed, and this has directly impacted me All MTN calls are recorded, and I am formally requesting access to the call recording where I was advised to make payment for reconnection. This will clearly show that I acted based on incorrect information provided by your team. At this point, I expect one of the following resolutions: 1. A full refund of the payment made, and cancellation of the contract, OR 2. Immediate allocation of the paid amount to restore my service for the current month It is completely unfair for a customer to be left without service due to incorrect guidance from MTN staff. I expect urgent feedback and resolution on this matter
0 replies
2 months ago
Misleading product and poor quality – very disappointing
I purchased a 5kg bag of Rainbow Chicken mixed portions from Makro on 28 February for R164 as it was on special. Firstly, the quality was extremely disappointing. When cooked, the chicken did not taste fresh at all—it had a stale taste, as if it had been frozen for far too long. This is very concerning when it comes to food quality and safety. Secondly, the product was completely misleading. The packaging clearly states “mixed portions,” however the bag contained almost exclusively breast pieces. There were only about two other pieces in the entire 5kg bag. This is not what was advertised or expected when purchasing a mixed portion product from Rainbow Chicken. As a customer, I feel misled and disappointed by both the retailer and the supplier. Specials should not mean compromised quality or inaccurate product contents. I would not recommend this product, and I hope both Makro and Rainbow Chicken take this seriously and improve their quality control and product accuracy.
0 replies
4 months ago
Customer service needs improvement
I have been trying to get assistance from PayJustNow through their chatbot, but it is always “busy” and says someone will get back to me, which never happens. This has been extremely frustrating, as there has been no follow-up at all. I have now sent an email in the hope that someone will finally respond. Customer support should be reliable, especially when dealing with payments and accounts. I’m really disappointed with the lack of communication.
0 replies
5 months ago
Good experience
<div>Although I didn’t end up taking cover as they couldn’t beat my current premium, the service I received was excellent. The consultant was friendly, professional, and very helpful throughout the call. I also appreciated the bonus, for my time. Overall, a positive experience.</div>
1 reply
5 months ago
Tired of Chasing Support
I am honestly tired of trying to contact this company. Do I really have to come here and complain every time just to get the assistance I need? This is not acceptable.
1 reply
5 months ago
Good service, one disappointing interaction.
I hardly ever have a bad experience with this company, which is why this stood out to me. I recently made a call where the consultant who assisted me was unkind and not very helpful. I needed guidance, and all that was required was to direct me to the correct department or advise who I should speak to, as she was unable to confirm the information herself. I later called back once I had all the required information, and the second consultant who assisted me was extremely pleasant and helpful. She took the time to explain why certain processes work the way they do, which I really appreciated. Overall, I have had good experiences with Caretrack, but I hope consistency in customer service can be improved.
1 reply
5 months ago
Horrible customer service
I’ve tried calling Matrix Vehicle Tracking twice today to get assistance with a simple profile change. Each time I waited over 5 minutes on the line with no answer and eventually had to hang up. As a paying customer, this is frustrating and makes one feel unimportant. I expected better responsiveness from a company of this size. I hope this can be improved.
2 replies
9 months ago
Frustrating start despite good premiums
I was excited to move to 1st for Women because of the lower premium and excess, but the experience has been frustrating. My tracker certificate is clear (from the tracking company itself), yet despite uploading it on the app and sending it to a consultant, I’ve been told it’s not received and my premiums are now affected. It’s disappointing to be penalized for something that isn’t my fault, and I hope this isn’t a sign of what’s to come.
2 replies
10 months ago
Great Experience with My Car Insurance Claim!
I recently had to claim with OUTsurance for my car, and I was honestly so impressed with how smooth and quick the process was. Everything was handled efficiently and with minimal stress on my side. Shoutout to my Service Champion, Jarryd Reddy, who was super kind and professional throughout. I only had to follow up with him once, and after that, everything moved along perfectly without any issues. It really made a potentially stressful situation feel easy and manageable. Thanks OUTsurance for the excellent service, you definitely made this experience a positive one!
1 reply
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
1 (4.166666666666667%)
3 Star
2 (8.333333333333334%)
2 Star
4 (16.666666666666668%)
1 Star
15 (62.5%)